How to integrate Backlog with Discord to receive notifications on Discord when a task is registered in Backlog

By utilizing Backlog, you can manage projects efficiently.
However, manually sharing task information with team members every time a new task is registered can be time-consuming and labor-intensive.
In this article, we will introduce a method to automatically notify Discord when a task is registered in Backlog by integrating Backlog with Discord.
With the no-code tool Yoom, you can achieve this automation easily without programming, allowing for seamless app integration.
We will explain the benefits of integration and detailed setup methods, so please read to the end.

Recommended for

・Those who prioritize task management efficiency and want to actively incorporate automation tools
・Those looking to improve the response speed of development teams
・Project managers who feel that lack of information sharing between different departments is an issue

Benefits and Examples of Backlog and Discord Integration

Benefit 1: Improved Task Management Efficiency and Reduction of Unnecessary Work

For example, consider a case where the support team is handling a large volume of customer inquiries during busy periods and registers each issue in Backlog.
By integrating Backlog with Discord, tasks added to Backlog are automatically notified to Discord, allowing the person in charge to quickly grasp the tasks through Discord notifications without repeatedly checking Backlog.
This allows for rapid visualization of registered task information, potentially reducing the risk of missing important tasks.
Additionally, by automating task notifications, team members can shorten the time spent checking tasks, leading to overall work efficiency and productivity improvements.

Benefit 2: Enhanced Rapid Response Capability of Development Teams

Integrating Backlog with Discord allows for automatic notifications to Discord when a new task is registered in Backlog, potentially providing an environment where development teams can respond quickly.
Especially in cases of bugs or critical issues, the ability to quickly share the situation with development team members can minimize delays in initial response.
For instance, if a customer reports that "the service is not working," it can be automatically notified to a specific channel on Discord once registered in Backlog.
This allows engineers to quickly review the content and promptly start addressing the issue.
As a result, improvements in customer satisfaction and cost reductions in trouble response can be expected.

Benefit 3: Improved Information Sharing Between Different Teams

If a customer inquires about "wanting to change product specifications," the sales representative can quickly and automatically notify a specific channel on Discord by registering the details in Backlog.
This notification includes project ID, subject, and task description, allowing the development team to immediately review the details, potentially preventing issues like "requests not being accurately conveyed" or "other departments not being able to quickly grasp the response status."
Additionally, members who check the notification can ask questions or confirm priorities through Discord comments, potentially enabling smooth collaboration between different departments.
As a result, improvements in the overall project progress speed can be expected.

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How to Create a Backlog and Discord Integration Flow

From here, we will introduce the steps to create a flow that realizes the previously introduced benefits by integrating Backlog with Discord, specifically the flow of "notifying Discord when a task is registered in Backlog"!
The basic framework of the flow is already set, so you can easily complete it by simply entering the necessary information in each item.

〈You can create the flow with the following process〉
・Integrate Backlog and Discord with My Apps
・Copy the template
・Set the Backlog trigger and the subsequent Discord operation settings
・Turn on the trigger button and verify the integration operation between Backlog and Discord

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Step 1: Link Backlog and Discord to My Apps

1. How to register Backlog

Click "My Apps" and search for Backlog from "New Connection".

The new registration screen for Backlog will be displayed, so please enter the domain and click "Add".

This completes the My Apps linkage for Backlog.

2. How to register Discord
Next, search for Discord from "New Connection".

You can set any name for the account name.
Set the Bot token obtained from here as the access token.
Once the settings are complete, click "Add".
This registers Discord to My Apps.

Once My Apps registration is complete, the icons for Backlog and Discord will be displayed in My Apps, so please check them.

Let's create a flow right away!
Click "Try it" on the banner below and copy the template.

Step 2: Setting up a trigger to activate when a new issue is added to Backlog

First, click "When a new issue is added" to set it up.

Title: Change it as you like. It's okay to leave it as is!
Action: Be sure to select "When a new issue is added."
Account information linked with Backlog: Ensure the account you want to use is selected.

If there are no issues with the settings, click "Next."

Trigger activation interval: Set it to 5 minutes/10 minutes/15 minutes/30 minutes/60 minutes.
Note: The shortest activation interval varies depending on the plan.
For details on each plan, please refer to here.
Domain: Enter it based on the annotations on the above screen.
Project: Enter it based on the annotations on the above screen.

Once the settings are complete, create a new issue in Backlog and click test.
If the test is successful and the output is obtained, save the settings.

Step 3: Send a message to Discord

Next, click "Send a message" to set it up.

Title: Change it as you like. It's okay to leave it as is!
Action: Be sure to select "Send a message."
Account information linked with Discord(v2): Ensure the account you want to use is selected.

If there are no issues with the settings, click "Next."

Channel ID: Set the Discord channel ID you want to auto-notify.

The content of the message can be freely set according to the information you want to obtain.
This time, it is set to automatically notify Discord of "Project ID," "Subject," "Issue ID," and "Issue Description" when a new issue is added to Backlog.
Note: The part {{●●●}} will be converted according to the information obtained when notified.
Once the settings are complete, click test.
If the message can be sent to Discord, save it.

Step 4: Turn on the trigger

Once all settings are complete, click "Turn on the trigger."
This completes the flow of "Notify Discord when an issue is registered in Backlog."

Introduction to Other Automation Examples Using Backlog

1. This is a flow where you can automatically register issues in Backlog when a deal is closed in Salesforce.
By utilizing this flow, you can reduce transcription work, which is expected to improve operational efficiency.
Additionally, it may prevent input errors and forgetting to add issues.

2. This is a flow that automatically registers the deadlines of tasks registered in Backlog to Google Calendar.
By utilizing this flow, the manual task of registering to Google Calendar can be streamlined, potentially facilitating smoother information sharing.

3. This is a flow where tasks registered in Backlog can be automatically added to Google Sheets.
Utilizing this flow may streamline the creation of shared documents.
Additionally, it facilitates smooth task sharing, which can also enhance the efficiency of progress tracking and task analysis.

Summary

In this article, we introduced a method to integrate Backlog with Discord, allowing for automatic notifications on Discord when a task is registered in Backlog.
By automating task notifications in this way, team members can reduce the time spent checking tasks, leading to improved efficiency and productivity across the board.
This may also enhance information sharing between different teams and enable quicker responses to tasks.
We encourage you to utilize Yoom and experience automation through app integration.
＞You can register for Yoom here!