How to integrate BASE with Google Chat to receive notifications in Google Chat when an order is placed on BASE

BASE is a convenient tool equipped with a user-friendly interface that even those with no programming experience can easily operate, supporting everything from setting up a shop to managing it.
However, it's not uncommon for tasks like order management and customer service to be handled by other specialized apps, which can complicate the workflow.
This article explains the benefits of integrating BASE with Google Chat and provides easy steps to start automation.

Benefits of Integrating BASE with Google Chat

Benefit 1: Enables Quick Order Confirmation

By receiving notifications on Google Chat, you can quickly grasp when an order occurs.
This allows for timely responses and smooth preparation for shipping.
For example, even when the owner of an online shop is out, they can receive order notifications via smartphone and give necessary instructions.
Additionally, the inventory management team can receive notifications, quickly check stock, and immediately proceed to reorder if stock is low.
As a result, the response up to product shipment becomes smoother, potentially improving customer satisfaction.

Benefit 2: Facilitates Information Sharing Across the Team

When an order is placed, the information is shared through Google Chat. This allows not only the shipping personnel but also customer support and inventory management staff to quickly check the latest order status, enabling the entire team to proceed smoothly with their tasks.
For example, when customer support receives an inquiry asking for the order status, they can quickly check the order information using Google Chat and provide an accurate response on the spot.
Moreover, when the shipping staff is proceeding with packing, since the entire team shares the latest order information, they can receive support immediately if needed and continue their work smoothly.
This rapid information sharing across the team is expected to improve operational efficiency.

In this article, we will proceed with the integration using Yoom.
If you haven't used it yet, please take a look at Getting Started with Yoom.

[What is Yoom]

How to Create a Flow for Integrating BASE with Google Chat

This time, we will create a flow that [notifies Google Chat when an order is placed on BASE].
Using this flow, every time an order is placed on BASE, it will be automatically notified to Google Chat. You can check the order details on Google Chat, eliminating the need to switch between BASE and Google Chat.

It's easy to set up with just 4 steps.

1. Register BASE and Google Chat as My Apps
2. Set up a trigger to activate when an order occurs in BASE
3. Configure settings to send messages in Google Chat
4. Test and verify

Step 1: Connect BASE and Google Chat as My Apps

1. Log in to your Yoom account.
If you don't have an account, please create one on the Yoom account creation page first.
Click "My Apps" and select "New Connection".

2. Click on New Connection.

3. You can search by app name from the red frame. This time, search for and register BASE and Google Chat respectively.
Once registration is complete, the icons for BASE and Google Chat will be displayed in My Apps. Please check.

For more details on connecting Google Chat as My Apps, please refer to the following link
How to register Google Chat as My Apps
Note that integration with Google Chat is only possible with Google Workspace. For more details, please refer tohere.

For more detailed information about Yoom, please check the Yoom Help Center.

Select a Template and Prepare the Storage Location

1. Click "Try it" from the link below.

2. When the following display appears, the template copy is successful.

Step 2: Set the trigger to activate when an order is placed on BASE

1. First, click on "When an order is placed" at the top.

2. You can set the title freely.
Enter the account information to link with BASE.
Select "When an order is placed" as the trigger.
Once the input is complete, click "Next".

3. Set the trigger activation interval.
You can choose the activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
※ Please note that the shortest activation interval varies depending on the plan.

Step 3: Set up to send a message on Google Chat

1. Return to the flow screen.
Next, click on the "Send Message" icon.

2. Enter the account information to link with Google Chat.
Select "Send Message" as the action to execute.
Once the setup is complete, click "Next".

3. Set the resource name of the space and the message content.
Once the setup is complete, click "Next".

4. This completes the flow of 【Notify Google Chat when an order is placed on BASE】.

Step 4: Test and Confirm

Once the setup is complete, the following screen will be displayed.
Click the "Turn on Trigger" button to activate the flow bot.

With Yoom's template, even those without programming experience can feel at ease.
There is no need for complex settings, and you can smoothly set it up by following the on-screen guidance.
Try this convenient flow from the link below.

Other Automation Examples Using BASE

There are many other examples of automation using BASE on Yoom, so here are a few.

1. This flow adds order information to Google Sheets when an order is placed on BASE.
By using this template, you can automatically transfer order information from BASE to Google Sheets.
Centralizing order information on Google Sheets allows for more efficient data analysis and customer management.

2. This is the flow to add an order from BASE to kintone.
Order information from BASE can be automatically registered in kintone through this flow.
This reduces manual workload and is expected to improve operational efficiency.
Additionally, by using the status of BASE as a standard, it becomes easier to smoothly create and manage stock requests.

3. This is a flow to add orders from BASE to Microsoft Excel.
By using this template, data is automatically added to Microsoft Excel when an order is triggered in BASE.
Information is automatically consolidated, allowing for smooth aggregation and analysis tasks.

Summary

With the integration of BASE and Google Chat, data is now automatically reflected in Microsoft Excel every time an order is placed.
This automation allows for smooth information sharing while eliminating the need for manual input, which can improve work speed.
With Yoom, you can set up automation without any special skills. Just follow the instructions to start using it right away.
By integrating the tools you use regularly, it becomes easier to organize your workflow.
Why not incorporate Yoom to enhance the efficiency of your daily operations?