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Channel Talk is a convenient tool for smooth communication with customers. It features customizable bot functions that can streamline inquiry handling and customer support. However, when you're overwhelmed with tasks such as meetings or presentation preparations, you might miss notifications and delay responses. This article explains the benefits of integrating Channel Talk with Google Chat and how to set it up.
The content introduced this time is recommended for the following people!
・Those aiming to speed up customer response by utilizing Channel Talk and Google Chat
・Those looking to enhance information sharing between departments to improve the accuracy of customer responses
・Those considering integrating Channel Talk and Google Chat to improve operational efficiency
When a customer inquiry occurs in Channel Talk, it can be automatically notified to Google Chat, allowing for smooth task management. For example, in a customer support team, multiple inquiries such as "product defects," "subscription cancellation requests," and "delivery delay consultations" may come in simultaneously. By utilizing automatic notifications, inquiry details can be checked in real-time, helping to establish a system that allows for appropriate responses based on urgency. Additionally, team leaders can prioritize high-urgency tasks and appropriately allocate the remaining tasks to team members, enabling quick and thorough responses.
By integrating Channel Talk and Google Chat, you can prevent information dispersion and manage previously separate information collectively. This allows all members to check information on the same platform, facilitating smooth collaboration. For example, in companies where the customer support team is operated by multiple members, automatic notifications of customer inquiries that start in Channel Talk to Google Chat allow for smooth decision-making on who should handle which inquiry. This eliminates the need to individually check conversation details in Channel Talk, reducing the time required for responses. As a result, communication efficiency across departments and teams can be expected to improve.
By integrating Channel Talk and Google Chat, even those who do not usually engage in direct customer interactions can quickly grasp inquiry details. For example, when considering improvements to a new system feature, specific inquiry details received in Channel Talk can be notified to Google Chat, allowing you to immediately understand what improvements are needed, even if you're not on the customer support front line. This makes it easier to use as material when considering the next actions. As a result, it creates an environment conducive to efforts to improve customer response efficiency and customer satisfaction, potentially contributing to enhancing the value of products and services.
This article will proceed with integration using Yoom. If you haven't used it yet, please take a look at Getting Started with Yoom.
[What is Yoom]
This time, we will create a flow of [Notify Google Chat when a chat starts in Channel Talk].
If the following display appears, the template copy was successful.
1. First, click on "When a new customer chat is created" at the top.
2. Set the title freely.
Enter the account information to link with Channel Talk.
Select the trigger "When a new customer chat is created".
Once the input is complete, click "Next".
3. Set up the Webhook URL and access key.
Once the setup is complete, click "Test" and if there are no issues, click "Next".
4. The following screen will appear. Click "Test".
If there are no issues, click "Save".
1. Finally, click the "Send Message" icon.
2. Enter the account information to link with Google Chat.
Select the action "Send Message".
Once the input is complete, click "Next".
3. Set the resource name of the space and message content.
Click the input field for the resource name of the space to display suggestions, and select from them.
Also, click the edit field for the message content to display the output obtained earlier, and use it as needed.
Once the setup is complete, click "Test" and if there are no issues, click "Save".
4. This completes the flow of [Notify Google Chat when a chat is started in Channel Talk].
Once the setup is complete, the following screen will appear.
Click the "Turn on Trigger" button to activate the flow bot.
With Yoom, even those who are not comfortable with IT can use it with confidence.
Try this convenient flow from the link below.
There are many other examples of automation using Channel Talk and Google Chat in Yoom, so here are a few introductions.
1. This is a flow where when a chat is initiated in Channel Talk, the response content is created with Dify and notified in Google Chat.
By utilizing this template, you can have the response content created with Dify and notified in Google Chat when a chat is initiated in Channel Talk.
With automatic notifications, stakeholders can quickly grasp the situation and efficiently proceed with necessary follow-ups.
2. This is a flow to add to kintone when a chat is started in Channel Talk.
By using this template, you can easily add data to kintone when a chat is started in Channel Talk.
This reduces manual workload and streamlines the data addition process, which is expected to improve the efficiency of analysis and reporting tasks.
3. This is a flow to add a chat started in Channel Talk to a Google Spreadsheet.
By using this template, you can automatically add tasks to a Google Spreadsheet as soon as a chat starts in Channel Talk.
This helps to simplify daily task management and promote task sharing among team members.
By integrating Channel Talk with Google Chat, you can now receive automatic notifications in Google Chat whenever a chat is initiated in Channel Talk.
This allows you to handle inquiries directly within Google Chat, eliminating the need to switch between multiple tools and enabling smoother and more efficient communication.
If you're looking to start automating but feel it's too complex, Yoom is recommended.
No complicated setup is required; you can build workflows tailored to your business simply by selecting from the available templates.
Why not use Yoom to streamline your operations?
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