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By notifying Microsoft Teams of inquiries from Channel Talk, you can check inquiries without launching Channel Talk.
This will strengthen the collaboration between the technical department and the customer support department, enabling speedy customer support.
This automation will save you the hassle of manual work, allowing staff to focus on their core tasks.
By automatically notifying Microsoft Teams of inquiries from Channel Talk, you can share information quickly.
For example, if the inquiry content is relevant to both the technical department and the customer support department, technicians can provide solutions within Microsoft Teams, allowing the customer team to respond smoothly.
This may save the hassle of communication between different departments and strengthen team collaboration.
Additionally, if the Microsoft Teams settings are made visible to the entire team, it will be easier to grasp the response status.
Automating notifications to Microsoft Teams when a chat is initiated in Channel Talk can reduce the manual workload.
For example, it eliminates the need to launch the system each time to check the content, which can improve work efficiency.
This allows you to focus on other tasks without having to manually check chats or inquiries.
Moreover, staff can understand the content just by checking Channel Talk or Microsoft Teams, reducing the need to switch between applications.
By automatically notifying Microsoft Teams when a customer chat is initiated in Channel Talk, staff can respond quickly.
For example, if a customer has a question in Channel Talk, the support representative can start responding smoothly by checking Microsoft Teams.
This eliminates delays in inquiry responses and alleviates concerns about keeping customers waiting for long periods.
Additionally, it becomes easier to check past inquiry histories, which is very convenient.
We will introduce how to automate using Yoom by integrating Channel Talk with Microsoft Teams.
[What is Yoom]
This time, we will introduce how to set up the following template: "Notify Microsoft Teams when a chat is initiated in Channel Talk".
By using this template, you don't need to set up automation from scratch, which is convenient.
Read the following screen display and click "OK".
When the following screen is displayed, check the "Title" and "Description".
If changes are needed, click on the relevant section and make the changes.
First, set up Channel Talk by clicking "When a new customer chat is created".
When the following screen is displayed, check the settings.
The following screen will be displayed, so set the "Webhook Name".
Go to the Channel Talk management screen, click "Settings" → "Security & Development" → "Webhook Management" → "Name" in order, and check and set the name.
Scroll down and set the "Access Key" obtained during My App registration.
Once set, click "Test" → "Test Successful" → "Save".
Next, set up Microsoft Teams by clicking "Send a message to the channel".
※Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
When the following screen is displayed, check the settings.
The following screen will be displayed, so select the "Team ID" from the candidates.
The Team ID will be displayed when you click inside the box.
Scroll down and similarly select the "Channel ID" from the candidates.
Next, set the "Message".
Use the output to set the Channel Talk content you want to check in Microsoft Teams.
Click the arrow in the red frame to display the Channel Talk output.
The following is an example, so set it as you like.
Once set, click "Test" → "Test Successful" → "Save".
Finally, click "Turn on Trigger" to complete the automation settings.
Check if the flow bot starts up correctly.
Here is the template used this time.
1. This is a flow where, when a chat is initiated in Channel Talk, the response content is automatically created by Dify and notified to Microsoft Teams.
Since Dify automatically generates the response content, there is no need to think about the response content yourself.
As the inquiry content and response content are notified to Microsoft Teams, it will be easier to check the content.
2. This is a flow to automatically add chats initiated in Channel Talk to Notion.
You can add the chat content from Channel Talk as tasks in Notion.
This saves the effort of manually creating tasks and reduces workload.
3. This is a flow that automatically notifies Microsoft Teams of information submitted via Google Forms.
The information answered in the form is notified to Microsoft Teams, making it easier to check the response content.
It becomes easier to share with team members, allowing for a speedy response.
The automatic notifications of Channel Talk's customer service chat can facilitate smooth business operations and are expected to improve team efficiency.
Since messages are shared on Microsoft Teams, inter-departmental collaboration will likely be strengthened.
Additionally, reducing manual tasks can lessen the burden on staff, potentially enabling smoother customer service.
Implement this automation using Yoom to further streamline customer interactions.
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