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Some companies manage the content entered in Channel Talk using other tools. In such cases, manual input can lead to errors and time consumption, causing various issues. By integrating Channel Talk with Chatwork, you can set up a system where notifications are automatically sent to Chatwork when a chat is initiated by a customer. This automation can improve operational efficiency and speed up customer response.
Please read to the end!
Receiving chat notifications in Chatwork facilitates smooth collaboration between different departments and team members. For example, when a customer support representative receives a question from a customer, the content is automatically notified to the relevant departments (such as sales or product development), providing the necessary information immediately. This promotes information sharing between departments, reduces misunderstandings and errors, and enables more efficient customer support. This notification feature is particularly advantageous in projects involving multiple departments or situations requiring specialized responses.
Utilizing chat notifications allows multiple support representatives to access the same issue in real-time and provide optimal responses. For instance, the representative who receives the chat can start responding immediately, and other representatives can add relevant information later, enabling collaborative efforts. This immediate information transmission allows for quick and high-quality responses to complex issues. Additionally, other representatives can contribute to problem-solving based on response history, improving response quality and leading to more accurate solutions for customers.
By implementing a system where notifications are sent to Chatwork when a chat is initiated in Channel Talk, representatives can receive customer inquiries in real-time. This reduces missed responses and delays, enabling prompt responses. For example, even in the case of urgent inquiries from customers, representatives can immediately check Chatwork and start responding, enhancing customer satisfaction. As the speed of operations increases, the number of cases handled per representative is expected to rise, allowing for more efficient handling of tasks.
[About Yoom]
This time, we will introduce how to set up the following template: "Notify Chatwork when a chat is initiated in Channel Talk."
Read the following screen display and click "OK".
If changes are needed, you can click on the relevant section to make changes.
Click within the red frame in the image below.
The screen shown in the image below will appear. Check to ensure that the "Account Information to Integrate with Channel Talk" indicated by the red arrow is the correct Channel Talk account for integration.
Once confirmed, click "Next".
The screen shown in the image below will appear.
Refer to the annotations to set the name and access key for the Webhook, and conduct a test.
Create a new sample customer chat in the integrated Channel Talk and click Test.
If the output is correctly obtained, click "Save".
Next, we will configure the Chatwork notification settings.
Click within the red frame.
A screen to select the integrated account and action will appear.
Ensure that the Chatwork account for integration is correct, and click "Next".
Next, the API connection settings screen will appear.
Enter the details as instructed.
Click on the message content section to display "Output" at the bottom of the screen.
You can enter details such as the date and time of the day and time stamp information.
In the screen below, as a reference, the "Customer Name" and "Message Content" are set to be notified.
Once the input is complete, click "Test",
and if "Test Successful" is confirmed, click "Save".
When you click "Save" above, the screen shown in the image below will appear.
Finally, click "Turn ON Trigger" to complete the automation settings.
Check to ensure the flow bot starts correctly.
Here is the template used this time.
① Add Ticket Information to Jooto When a Chat Starts in Channel Talk
This flow adds ticket information to Jooto when a chat starts in Channel Talk. It is recommended for those who want to improve customer support efficiency through the integration of Channel Talk and Jooto, and for those who want to visualize customer support status to enhance overall team efficiency.
② Notify Chatwork of Zoom Meeting Information Daily
This flow notifies Chatwork of Zoom meeting information daily. It is recommended for companies using Zoom as their cloud meeting tool. By using this template, Zoom meeting information is automatically retrieved at a set time every day and can be checked in Chatwork. By easily understanding the meeting schedule, preparation becomes easier, and you can confidently attend meetings. As a result, you can expect an increase in deal closing rates and customer satisfaction.
③ Notify Chatwork when an order slip is created in LOGILESS
This flow notifies Chatwork when an order slip is created in LOGILESS. It is recommended for those who want to smoothly proceed with post-order processing by quickly sharing order information. By using this template, you can connect LOGILESS and Chatwork, which allows you to quickly grasp the status of order slip creation and expect a prompt response to orders.
The integration of Channel Talk and Chatwork enhances the speed and quality of customer support, significantly improving operational efficiency. This effect is particularly noticeable in projects involving multiple departments or situations requiring quick responses. It can be easily implemented without any coding, making it accessible for non-engineers to start using effortlessly.
Experience the boost in operational efficiency by automating notifications through integration with Yoom!
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