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Channel Talk is a very convenient communication tool for interacting with customers. It allows you to respond to various inquiries and requests through real-time chat. By integrating Channel Talk with Slack, you can set up a system where notifications are automatically sent to Slack when a chat is initiated by a customer. This automation improves work efficiency and enables prompt customer response. In this article, we introduce a method that can be easily set up without coding and explain the steps to achieve work efficiency without the need for programming. Please read to the end!!
By integrating Channel Talk with Slack, you can receive notifications on Slack the moment a chat is initiated by a customer. This allows staff to start responding to customers immediately without switching between platforms, significantly improving work efficiency. Furthermore, since responses begin as soon as notifications are received, a system is in place to respond promptly to customer inquiries. For example, even during busy periods or when multiple inquiries come in simultaneously, you can determine priorities and respond quickly as soon as notifications are received. As a result, the speed of work increases, and time wastage is expected to decrease.
With notifications reaching Slack, staff can respond quickly to all inquiries without missing any. Traditionally, when managing multiple channels such as chat tools, emails, and phone calls, there was a risk of missing or overlooking responses, but centralized management in Slack reduces these issues. Especially when urgent responses are required, real-time notifications ensure that responses are not delayed, and important matters are handled without being overlooked. This enhances the accuracy of work and leads to improved customer satisfaction.
By integrating Channel Talk with Slack, customer inquiries are immediately notified, allowing for quick determination of response priorities. This feature greatly improves the quality of customer service. For example, administrators or team leaders can receive real-time notifications and quickly decide how to address customer issues and give instructions. This prevents customer concerns in advance and enables prompt and accurate responses. As a result, customer satisfaction improves, and the speed of problem resolution is expected to increase.
[What is Yoom]
This time, we will introduce the setup method for the following template: "Notify Slack when a chat starts in Channel Talk."
Read the following screen display and click "OK".
Let's set the Channel Talk trigger.
When the following screen is displayed, click "When a new customer chat is created" within the red frame.
Check if there is any mistake in the Channel Talk account information to be linked this time. (Red arrow area)
If there is no mistake, click "Next".
The screen as shown in the image below will be displayed.
Refer to the annotations to set the Webhook name and access key, and perform the test.
Create a new sample customer chat in the Channel Talk linked with the app and click test.
If the output is correctly obtained, click "Save".
Next, set up Slack notifications.
Click within the red frame.
The "Select Linked Account and Action" screen will be displayed, so check the contents.
Check if there is any mistake in the Slack account information to be linked this time (red arrow area) and click "Next".
The "API Connection Settings" screen will be displayed.
Click "Channel ID to Post" to display the linked Slack channels.
Select the channel you want to receive notifications for this time.
Click "Message" to display the options below.
Click the content you want to receive to automatically add items to the message.
In the image below, "Send Date", "Email Address", and "Phone Number" were added as examples.
Finally, adjust the appearance and click "Save" at the bottom of the screen.
Finally, click "Turn on Trigger" to complete the automation settings.
Check if the flow bot starts correctly.
① Add Ticket Information to Jooto When a Chat Starts in Channel Talk
This is a flow to add ticket information to Jooto when a chat starts in Channel Talk. It is recommended for those who want to improve customer support efficiency through the integration of Channel Talk and Jooto, and for those who want to visualize customer support status to enhance overall team productivity.
② Automatically Translate English Emails and Notify on Slack
This is a flow to automatically translate English emails and notify on Slack. It is recommended for those who translate messages in interactions with overseas members or want to notify the translation results on Slack.
③ Notify on Slack when a form is submitted and send attachments to Gmail
This is a flow that notifies on Slack when a form is submitted and sends attachments to Gmail. It is recommended for those who want to easily share tasks and information, as well as for small business owners aiming for business automation.
We introduced the integration of Channel Talk and Slack.
The integration of Channel Talk and Slack is expected to improve the efficiency and quality of customer support. It can be easily set up without any coding, making it accessible even without programming knowledge. This enables faster operations and improved customer satisfaction, leading to increased operational efficiency across the company.
Take this opportunity to try improving your operations using templates!
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