How to integrate Chat Plus with Discord to automatically notify Discord when a chat starts in Chat Plus

As tools to facilitate communication, Chat Plus and Discord are utilized by many companies.
For example, there are many cases where customer support is handled via Chat Plus, while internal information sharing is done using Discord.
In this article, we will introduce how to integrate Chat Plus and Discord to automatically notify Discord when an inquiry is initiated in Chat Plus.
This app integration can be easily implemented without programming. Please refer to this article and give it a try.

Recommended for

Team leaders who are using Chat Plus for customer support and want to quickly share inquiry notifications with the entire team via Discord
Operations managers looking to speed up customer support and streamline history management
Managers in companies with a high volume of inquiries aiming to prevent response bias and distribute workload evenly
Customer support staff aiming to improve work efficiency by utilizing APIs of chat tools and notification systems

Benefits and Examples of Integrating Chat Plus and Discord

Benefit 1: Improved Response Speed and Work Efficiency

By implementing a system that notifies Discord when a chat is initiated in Chat Plus, staff can quickly grasp the occurrence of inquiries.
This allows for smoother task prioritization and initial customer response, leading to improved overall work efficiency.
Additionally, by notifying Discord, the team can immediately share the occurrence of inquiries and assign them to the appropriate staff, potentially reducing the time to resolve issues.
For example, an e-commerce site operator can seamlessly handle customer inquiries by coordinating with relevant departments when receiving inquiries about delivery issues.

Benefit 2: Visualization and Simplification of Response History Management

By aggregating notifications from Discord when a chat is initiated in Chat Plus, a system can be built to easily view inquiry history at a glance.
Organizing response history allows for easy reference to past content during subsequent responses, potentially improving response speed to similar issues.
Furthermore, since the response history is shared across the team, it is expected that handovers can be smoothly conducted even if there is a change in staff.
In companies conducting support operations, utilizing this system to manage history by inquiry type is considered effective.

Benefit 3: Strengthening Team Collaboration through Workload Distribution

Automatic notifications allow for quick sharing of inquiry occurrences within the team, helping to prevent bias in customer support tasks and evenly distribute the workload.
Especially during busy periods or events, determining response priorities based on inquiry content and assigning tasks to each member is expected to enable efficient responses.
This system is expected to be effective in situations requiring urgent responses and helps maintain team performance.
For instance, when an e-commerce business conducts a large-scale sale, the number of inquiries may exceed the usual, but by appropriately distributing tasks through automatic notifications, smooth customer support can be achieved while strengthening team collaboration.
Establishing a stable support system across the team contributes to enhancing the company's reliability.

Now, let's explain how to use the no-code tool Yoom to automatically notify Discord when a chat is initiated in Chat Plus.

[What is Yoom]

How to Automatically Notify Discord When a Chat is Initiated in Chat Plus

It is possible to achieve this by receiving the initiation of a chat in Chat Plus using Chat Plus's API and notifying a specified channel in Discord using Discord's API.
Generally, programming knowledge is required to achieve this, but it can be easily accomplished without programming knowledge by using the no-code tool Yoom.

We will create it through the following major processes.

Integrate Chat Plus and Discord with My Apps
Copy the template
Set a trigger in Chat Plus and set an action in Discord
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in, and if you are not registered, please register for free and then proceed with the setup.

Step 1: Integrate Chat Plus and Discord with My Apps

First, integrate Chat Plus and Discord with My Apps.
After logging into Yoom, click "My Apps" on the left side of the screen and search for Chat Plus from "+ New Connection".

Enter the account name and access token.
For "Account Name", enter any name you like. (e.g., Management Account)
For "Access Token", enter the API token issued on this page.

*The image shows the screen after issuing the API token for Chat Plus.

To issue an API token, first access here and log in with your account.
Then, set a "Password" on the API token issuance screen and click "Issue API Token".
The API token will be displayed in red text.
After entering the account name and access token, click "Add" to complete the integration of Chat Plus with My Apps.

Next, search for Discord.

Set the account name and access token.
For "Account Name", set any name you like. (e.g., Management Account)
For "Access Token", set the Bot token obtained from the Discord Developer Portal.
After setting, click "Add" to complete the integration of Discord with My Apps.
*For detailed instructions on integrating Discord with My Apps, please check here.

Next, let's copy the template.
After logging into Yoom, click "Try it" on the banner.

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When the message "Template has been copied!" appears, click "OK" to complete the copy.

Step 2: Set the Trigger

Set the trigger for Chat Plus.
Click "When chat starts".

Next, check the "Account information to integrate with Chat Plus".
You can freely edit the title, but do not change the trigger action and click "Next".

Then, set up the Webhook.
Copy the Webhook URL displayed on the screen and set it in Chat Plus.
Detailed setup instructions are explained here.
After setting up the Webhook, start a new chat as a test and click "Test".

Make sure that the chat information is displayed in the output and click "Save".

Step 3: Set the Action

Next, set the action for Discord.
Click "Send Message".

Edit the title as desired and check the account information, then click "Next".

Set up the API connection.
For "Channel ID", select from the options or refer to the annotation and set it by quoting from the channel URL.
The "Message Content" can be edited as desired. In this case, we set the message content to include the site name and the person in charge.
After setting, click "Test" to check if the message is sent to Discord, then click "Save".

Click "Turn on Trigger" to complete the setup for the flow operation.
Now, when an inquiry starts in Chat Plus, an automatic notification will be sent to Discord.

Other Automation Examples Using Chat Plus

There are many other examples of automation using Chat Plus at Yoom, so here are a few.

1. Notify Google Chat When a Chat Starts with Chat Plus

By utilizing Google Chat, you can quickly share the start of an inquiry and build a system for efficient team collaboration. Automatic notifications allow the person in charge to immediately begin preparations, supporting a reduction in the time until response initiation.

2. Notify Microsoft Teams when a chat starts in Chat Plus

By sending a notification to Microsoft Teams when a chat starts, all team members can be aware of the inquiry. This is expected to facilitate the selection of the appropriate person to handle the inquiry and smooth information sharing within the team.

3. Notify LINE WORKS when a chat starts in Chat Plus

By using notifications via LINE WORKS, you can set up an environment where you can easily receive inquiry start notifications on mobile devices.
It is expected that the process until the start of response will be smoother due to speedy information transmission.

Summary

The integration of Chat Plus and Discord is expected to improve the response speed to customer inquiries and facilitate smooth information sharing within the team.
This system eliminates the need for manual checks and reports, supporting overall operational efficiency.

The integration of Yoom's app can be easily implemented without the need for programming. Experience the efficiency of automation in your operations.