How to integrate Chat Plus with LINE WORKS to automatically notify LINE WORKS when a chat starts in Chat Plus

In the customer support industry, many companies utilize Chat Plus and LINE WORKS to efficiently communicate with customers and manage internal communications.
However, some may struggle with the hassle of checking information on each tool and the risk of missing responses.
This article introduces a method to automatically notify LINE WORKS when a chat is initiated in Chat Plus.
By implementing this automation, you can reduce the risk of missed responses and improve operational efficiency.
This app integration can be easily implemented without programming. Please refer to this article and give it a try.

Recommended for

Team leaders who regularly use Chat Plus and LINE WORKS but find information sharing and coordination cumbersome
Internal IT personnel considering the integration of chat tools and notification systems to speed up and streamline customer support in Chat Plus
Customer support staff facing challenges in information sharing and notification management while working remotely

Benefits and Examples of Integrating Chat Plus and LINE WORKS

Benefit 1: Speeding Up Information Sharing

Automatic notifications to LINE WORKS when a chat starts in Chat Plus facilitate smooth information sharing within the team.
Specifically, it eliminates the need to check if there are any inquiries in Chat Plus, reducing the risk of missed responses.
Additionally, immediate notifications allow all relevant parties to understand the inquiry initiation status, enabling smooth progress management of tasks.
This is expected to be particularly effective in situations where multitasking is required during busy periods while still needing to handle customer support.

Benefit 2: Streamlining Business Processes

By integrating notifications of new inquiries from Chat Plus into LINE WORKS, the hassle of switching between multiple tools is eliminated, streamlining the entire business process.
Employees can receive notifications centrally in LINE WORKS, eliminating confusion about which tool to check and reducing the workload.
This allows for the smooth preparation and efficient handling of information necessary for customer support.
This automation is expected to enhance employee productivity and improve overall workflow, especially when dealing with inquiries involving multiple departments or issues that need quick resolution.

Benefit 3: Strengthening Collaboration in Remote Work Environments

In remote work situations where employees use different tools, notification confirmation procedures may vary among individuals.
In such cases, inconsistencies in notification confirmation methods can affect the speed of work progress.
By integrating Chat Plus chat initiation notifications into LINE WORKS, information is centralized, allowing for comfortable communication even in remote environments.
This enables information to be checked using the same procedure regardless of location, promoting strengthened team collaboration.
Additionally, by standardizing confirmation procedures, there is no worry about missing notifications, supporting the maintenance and improvement of work efficiency and performance even during remote work.
This is expected to be particularly effective in projects where information leakage is unacceptable or tasks with time constraints.

Now, let's explain how to use the no-code tool Yoom to automatically notify LINE WORKS when a chat is initiated in Chat Plus.

[About Yoom]

How to Automatically Notify LINE WORKS When a Chat is Initiated in Chat Plus

This can be achieved by using the API provided by LINE WORKS to send chat initiation notifications from Chat Plus to a designated talk room in LINE WORKS.
Generally, programming knowledge is required to achieve this, but it can be easily accomplished without programming knowledge by using the no-code tool Yoom.

We will create this in the following major processes.

Integrate Chat Plus and LINE WORKS as a My App
Copy the template
Set a trigger in Chat Plus and an action in LINE WORKS
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in, and if you are not registered, please proceed with the setup after registering for free.

Step 1: Connect Chat Plus and LINE WORKS to My Apps

Connect Chat Plus and LINE WORKS to My Apps.
After logging into Yoom, click "My Apps" on the left side of the screen and search for Chat Plus from "+ New Connection".

Set the account name and access token.
Enter any name for "Account Name". (Example: Management Account)
For "Access Token", enter the API token issued on this page.

※The image shows the Chat Plus API token issuance screen.

To issue an API token, first access here and log in with your account.
On the API token issuance screen, set the "Password" and click "Issue API Token". The API token will then be displayed in red text.
After entering the account name and access token, click "Add" to complete the connection.

Next, search for LINE WORKS.

After entering the Client ID, Client Secret, and Scope, click "Add" to complete the My Apps connection.
※The method for connecting LINE WORKS to My Apps is explained in detail here.

Next, copy the Flowbot template.
After logging into Yoom, click "Try it" on the banner.

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When "Template has been copied!" is displayed, click "OK" to complete the copy.

Step 2: Set the Trigger

Set the trigger for Chat Plus.
Click "When chat is started".

Next, check the "Account information to integrate with Chat Plus".
The title can be freely edited, but keep the trigger action as it is and click "Next".

Then, set up the Webhook.
Copy the Webhook URL displayed on the screen and set it in Chat Plus.
※ Detailed instructions for setting up the Webhook can be found here.
After setting up the Webhook, start a new chat for testing and click "Test".

Confirm that the chat information is displayed in the output and click "Save".

Step 3: Set the Action

Next, set the action for LINE WORKS.
Click "Send message to talk room".

Edit the title as desired and check the account information, then click "Next".

Set up the API connection.
For "Bot ID", select from the candidates or refer to the annotation and enter the Bot ID obtained when creating a bot in the Developer Console or when adding a bot from the admin screen.
For "Talk Room ID", refer to the annotation and enter the channel ID of the talk room where the bot is added.
The "Message" can be edited as desired. In this case, a message including the site name and person in charge was set.
After setting, click "Test" to confirm whether the message is sent to the specified talk room.
Once confirmed, click "Save".

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Click "Turn on Trigger" to complete the flow operation preparation.
Now, when an inquiry is started in Chat Plus, a notification will automatically be sent to LINE WORKS.

Other Automation Examples Using Chat Plus and LINE WORKS

1. When a ticket is created in Chat Plus, generate a response with Dify and notify Google Chat

You can build a system that automatically generates ticket responses using Dify and notifies Google Chat. This can streamline customer support and enhance information sharing within the team.

2. Notify Microsoft Teams When a Chat is Started in Chat Plus

By automatically notifying Microsoft Teams of chat initiation information, all relevant parties can quickly grasp the status of inquiries. This is expected to enhance work efficiency in situations where speed is required.

3. Add Ticket Information to Microsoft Excel When a Ticket is Created in Chat Plus

By automatically recording new ticket information from Chat Plus into Microsoft Excel, you can streamline data management. This eliminates the need for manual entry, allowing for accurate and swift data management.

Summary

By integrating Chat Plus with LINE WORKS, we have achieved faster customer response times and improved operational efficiency.
This integration offers numerous benefits, such as speeding up information sharing, streamlining business processes, and enhancing collaboration in remote work environments.
This automation not only prevents missed responses but also supports the overall performance improvement of the team.

Yoom's app integration can be easily implemented without the need for programming. Take this opportunity to experience the efficiency improvements brought by automation.