How to integrate Chat Plus with Chatwork to receive notifications in Chatwork when a chat is initiated in Chat Plus

Chat Plus is an excellent customer support tool, but if the representative doesn't notice the start of a chat, there can be missed responses.
Additionally, when administrators want to check the response status, they have to launch the site each time, which is cumbersome.
By integrating Chat Plus with Chatwork, you can receive real-time notifications of chat starts, which can help prevent missed responses and reduce management burdens.
Furthermore, notifying members can enable collaborative support responses.
This article introduces how to integrate Chat Plus with Chatwork without coding.
Refer to this when you want to improve support quality and reduce management burdens with Chat Plus.

Recommended for

Those who use Chat Plus and Chatwork
Those who want to integrate Chat Plus and Chatwork to prevent missed inquiries
Those who want to notify Chatwork of the response status in Chat Plus to reduce management burdens
Those who want to implement a system where the Chat Plus response representative can be supported by a team

Benefits and Examples of Integrating Chat Plus and Chatwork

Benefit 1: Preventing Missed Inquiries and Conversations

Even if a chat starts in Chat Plus, the representative might miss it.
If they can't respond, it could lead to missed lead acquisition or complaints.
By integrating Chat Plus with Chatwork, you can receive real-time notifications of chat starts, preventing missed responses.
For example, if a chat starts while the representative is away, there could be missed or delayed responses.
However, by notifying Chatwork, other members can notice and respond on behalf, preventing any misses.

Benefit 2: Reducing Management Burden of Support Response Status

Checking the response status in Chat Plus requires the hassle of opening the site each time.
This hassle can hinder efficient business progress.
By integrating tools, automatically notifying Chatwork of chat starts and support representatives makes it easier for administrators to grasp the situation, reducing management burdens.
For example, if inquiries increase and support can't keep up, manually checking Chat Plus could delay responses.
However, if chat starts are notified in real-time, it's easier to grasp the situation, and if there is enough staff, you can proactively increase support personnel.

Benefit 3: Collaborative Support Response

If the representative cannot handle an inquiry in Chat Plus, it may require handover or confirmation with a specialist staff.
Such tasks might keep customers waiting, potentially affecting support quality.
By integrating the two tools and notifying Chatwork of chat starts, collaborative support with team members becomes possible.
For example, if there's an inquiry from an important customer, notifying Chatwork allows a supervisor to proactively support the staff.
In this way, integration can be expected to improve customer support quality.

Now, let's introduce how to use the no-code tool Yoom to "notify Chatwork when a chat starts in Chat Plus".

[What is Yoom]

How to Notify Chatwork When a Chat Starts in Chat Plus

This method is achievable by receiving the chat start in Chat Plus using Chat Plus's API and notifying the room using Chatwork's API.
Generally, programming knowledge is required to achieve this, but with the no-code tool Yoom, it can be easily achieved without programming knowledge.

We will create it in the following major processes.

Register Chat Plus and Chatwork as My Apps
Copy the template
Set the Chat Plus trigger as the starting point of the flow, followed by Chatwork settings
Turn on the trigger button and verify the integration operation of Chat Plus and Chatwork

If you haven't used Yoom, please register for free here.
If you are already using Yoom, please log in.

Step 1: Integrate Chat Plus and Chatwork with My Apps

First, register Chat Plus and Chatwork in My Apps to integrate them with Yoom.

1. In the Yoom management screen, select "My Apps" on the left side and click "+ New Connection".

2. On the next screen, search for and select Chat Plus and Chatwork to proceed to the next screen.

＜For Chat Plus＞

・Enter the account name and access token, then click "Add" to complete the registration in My Apps.
※ The access token can be obtained here.

＜For Chatwork＞

・After logging in, click "Allow" on the next screen to complete the registration in My Apps.

Step 2: Copy the Template

Copy the template for integrating Chat Plus and Chatwork.

1. Open the link below.

2. Clicking "Try this template" will complete the copy.

Step 3: Setting up Chat Plus Trigger

Set up the trigger action that initiates the flow.
In this flow, the trigger is activated when a chat is started in Chat Plus.

1. Select "My Projects" in the Yoom management screen and click "Notify Chatwork when a chat starts in Chat Plus [Copy]".
*The template title can be changed freely on the next screen.

2. Click "App Trigger When Chat Starts".

3. Confirm the account to be linked with Chat Plus and click "Next".
*Other items are set by default.

4. Copy the Webhook URL and set it in Chat Plus, then perform a test.
*The setup method is explained on the help page.

5. If the test is successful, the information obtained from Chat Plus will be displayed in the output.
Save if there are no issues.

Step 4: Chatwork Settings

Finally, set up notifications to Chatwork when a chat starts in Chat Plus.

1. Click "Send a message to integrate with the app".

2. Confirm the account to be linked with Chatwork and click "Next".
*Other items are set by default.

3. Set the room ID and message content, then perform a test.
*The room ID can be selected from "Candidates" displayed by clicking the frame. The confirmation method is also explained on the help page.
*You can enter a template message for the message content. It can also be set from "When chat starts" in the output displayed by clicking the frame. (Values are displayed in double brackets) This allows dynamic reflection of content that changes with each chat.
*The method for confirming the account ID when setting a mention is explained on the help page.

4. If the test is successful, the message will be notified to the set room.
Save if there are no issues.

5. When the trigger is turned ON, a message will be automatically notified to Chatwork every time a chat starts in Chat Plus.

If you have any questions about the introduced flow, please check the help page.

Other Automation Examples Using Chat Plus and Chatwork

There are many other examples of automation using Chat Plus and Chatwork in Yoom, so let me introduce a few.

1. When a ticket is created in Chat Plus, create a response with Dify and notify Chatwork

You can automate the process of creating a response to a ticket created in Chat Plus with Dify and notifying Chatwork.
This integration will reduce manual work and improve the efficiency of the person in charge.

2. Add ticket information to Microsoft Excel when a ticket is created in Chat Plus

You can automate the process of registering Chat Plus ticket information into Microsoft Excel.
This integration can reduce repetitive registration of ticket information and expedite tasks related to ticket creation.

3. Add ticket information to Google Sheets when a ticket is created in Chat Plus

You can automatically add ticket information from Chat Plus to Google Sheets.
This integration allows for centralized management of ticket information, preventing duplicate entries and omissions, and is expected to improve data accuracy.

Summary

When providing customer support with Chat Plus, issues such as missed responses and the effort required for status checks can arise.
However, by integrating with Chatwork and receiving real-time notifications of chat initiations, these issues can be resolved, leading to improved support quality and reduced management burden.
Additionally, it enables collaborative support between chat agents and team members.
The integration of Chat Plus and Chatwork can be achieved without coding by using Yoom.
By following the steps outlined in this article, you can easily implement this integration, so take this opportunity to try connecting these tools.