To integrate Chat Plus, Dify, and LINE WORKS, create a ticket, generate a response draft with Dify, and send it to LINE WORKS.

※In the paid plan, a 2-week free trial is available. During this period, you can use apps and AI functions (operations) that have usage restrictions in the free plan.

Items to Prepare in Advance

Chat Plus

• Chat Plus account information (to operate the management screen)
• Access token
  • You can obtain it by issuing an API token from Chat Plus.
  • Click the settings icon at the top right of Chat Plus. Then, open the "External Integration" tab from the list displayed on the left menu bar and select "API Input".

When you select API token issuance on the next screen, you will be asked for the password registered with Chat Plus.

Enter the password and click on API token issuance to generate the value.

Dify

• Dify account information (to operate the management screen)
• App (Chatbot)
  • How to create: Dify Official App Creation
• Access token
  • Obtain it from the app created in Dify.
  • Open the created app and select "Monitoring" from the left menu bar
  • Select "API Key" for Backend and Service API
  • In the API Secret Key popup, select "+ Create New Secret Key" to display the API Secret Key. This corresponds to the access token. More details: Dify My App Registration Method and What You Can Do with Integration

LINE WORKS

• Client ID
• Client Secret
• Scope
  • Log in to the LINE WORKS Developer Console with an account that has admin privileges.
  • ＞Help: LINE WORKS (API2.0) My App Registration Method
• Bot ID
  • ＞LINE WORKS Official: Create a Bot
  • ＞LINE WORKS Developers Management Screen
• Talk Room ID
  • Click the three-dot leader at the top right to obtain the channel ID. The menu will open, and clicking the channel ID will display the ID.

Step 1: Setting Up My App Integration

Here, you will set up the registration of the app information to be integrated into Yoom. Log in to Yoom's workspace and click + New Connection on the My Apps screen.

A list of apps that can be connected to Yoom and a search window will be displayed. Search for the app to be integrated this time from the search window and register it as My App.

Chat Plus

Click the app name from the search results. A screen to enter the values obtained from Chat Plus will be displayed.

• Account Name
  • Enter a value that is easy to identify. A value that can identify the account, such as an email address, is recommended.
• Access Token
  • Enter the API token value obtained in advance from Chat Plus.

Enter the required items and click the "Add" button to complete the registration of Chat Plus as My App.

Dify

Click the app name from the search results. A screen to enter the values necessary for integration will be displayed.

• Account Name
  • Enter a value that is easy to identify. A value that can identify the account, such as an email address, is recommended.
• Access Token
  • Enter the value obtained in advance.

Enter the required items and click the Add button to complete the registration of Dify as My App.

LINE WORKS

Select LINE WORKS from the search results to transition to a screen to enter the values necessary for integration.

Enter the information obtained from the LINE WORKS Developer Console into each field and click the Add button.

Help: LINE WORKS (API2.0) My App Registration Method

This completes the registration of LINE WORKS as My App.

Step 2: Copy Yoom's Flow Bot Template to My Project

Click this banner.

The template will be copied to My Project. You can access My Project from the left menu bar.

Step 3: App Trigger "When a New Ticket is Created"

Click on the first step of the template.

Here, you will set up to retrieve ticket information issued by Chat Plus.

(1/2) Select Integration Account and Action

This item is already pre-configured.

• App Trigger Title
• App
• Account Information Integrated with Chat Plus
• Trigger Action

→ Click Next.

(2/2) App Trigger Webhook Event Reception Settings

• Enter the displayed URL in the Chat Plus settings screen.

• Click the settings icon at the top right of Chat Plus to display the menu bar on the left. From the "External Connection" tab, select "API Output". Click "+Add API Connection" on the right screen.

• Enter a value in the summary as desired. Enter the Webhook URL copied from the Yoom screen in the target. Select the event as the start of the chat. Click "Register" at the bottom of the screen to add it.
• Since it is an event at the start of the chat, please conduct a test chat.

→ Click Test. → Success. The following items can be obtained. These will be used as dynamic values in later operations.

→ Click Save.

Step 4: Integrate with the App "Send Chat Message"

Click on the second step of the template.

Set up the prompt (instruction) to be sent to Dify.

(1/2) Select Integration Account and Action

Already pre-configured.

• App Trigger Title
• App
• Account Information Integrated with Dify
• Trigger Action

→ Click Next.

(2/2) API Connection Settings

• query
  • Quote the inquiry content from the customer.
  • Click the edit field to display the output obtained from Chat Plus. The code {{details}} is embedded in advance, but customization by quoting other codes is possible.

• user
  • Set an arbitrary identifier in alphanumeric characters.

• Variables
  • Not mandatory, but utilizing them allows for more flexible and efficient prompt and notification settings. For example, dynamic information such as "name" or "date" can be automatically reflected in the prompt, reducing setup effort while enabling tailored responses for users.

→ Click Test. → Success. You can obtain Dify's response proposals (response content), etc.

→ Click Save.

Step 5: Integrate with the App "Send Message"

Click on the third step of the template.

Here, you will set up the template message to notify LINE WORKS.

(1/2) Select Integration Account and Action

This is already pre-configured.

• App Trigger Title
• App
• Account Information Integrated with LINE WORKS
• Trigger Action

→ Click Next.

(2/2) API Connection Settings

• Bot ID
  • Click the edit field to display bot candidates. If you have already created a bot, select the bot to use and the ID will be quoted.

‍

• If you are creating a bot from now, please refer to the official LINE WORKS article.
• ＞LINE WORKS Official: Create a Bot
• ＞LINE WORKS Developers Management Screen

• Talk Room ID
  • Click the three-dot leader at the top right of the LINE WORKS talk room. A menu will open, and clicking the channel ID will display the ID. Obtain the ID and enter it in the edit field.

‍

• Message

• Create the template message to notify.
• Click the edit field to display the output obtained from previous operations. Selecting it allows you to embed the quote code in the template message. It is recommended to enter the item name before the quote code so that team members can easily recognize it when displayed.
• This time, it is set to notify the chat content from the user and Dify's response proposal.

‍

→ Click Test. → Success

→ Click Save. This concludes the steps.

Step 6: Turn ON the App Trigger

Once all steps are set, a completion screen will be displayed.

Turn ON the Trigger to activate the flow bot. You can toggle it with the switch at the top left of the template.

<span class="mark-yellow">The flow bot setup was easily completed without programming.</span> The template used this time is here.

Make the Most of It! 3 Examples of Expanded Automation Achieved by Integrating Dify and LINE WORKS

Dify and LINE WORKS can integrate with various business tools, including Chat Plus. This mechanism expands business automation and enhances efficiency.

1. Integrate Re:lation with Dify and Share on LINE WORKS

When a ticket is created in Re:lation, Dify generates a response and notifies the team on LINE WORKS. By consolidating and prioritizing important information, efficient customer support becomes possible.

2. Streamline Inquiry Responses with Google Forms

Automatically generate responses to inquiries received via Google Forms using Dify, and share them with your team on LINE WORKS. Quick responses are expected to enhance customer satisfaction.

3.  Seamless Response Creation with Intercom and Dify

When a new conversation is created in Intercom, Dify generates a response and notifies you via LINE WORKS. This reduces manual work and enhances the efficiency of customer support.

Summary

The flow bots introduced this time, utilizing Chat Plus, Dify, and LINE WORKS, enhance the speed of inquiry responses, streamline team collaboration, and reduce the burden of routine tasks. By implementing this system, you can create an environment where support staff can focus on improving customer satisfaction by streamlining everything from drafting responses to sharing information. It is also attractive because it can be easily set up with no code, allowing anyone to start easily.

We hope this flow bot will help make your customer service more comfortable. For detailed setup instructions and usage examples, please click the banner to learn more!

Well then, see you again!