How to link your LINE Official Account with LINE and forward messages from the LINE Official Account to LINE

The LINE Official Account allows for direct message delivery to potential customers' smartphones, making it a highly beneficial tool in sales marketing.
Additionally, customers can easily send inquiries from their smartphones, which facilitates active real-time message exchanges.
However, if you fail to notice inquiries, quick responses become impossible.
To prevent such situations, try integrating the LINE Official Account with LINE!

Benefits of Integrating the LINE Official Account with LINE

Benefit 1: Enhanced Team Collaboration

With this integration, messages received on the LINE Official Account can be forwarded to LINE. This includes personal LINE accounts as well as group chat rooms.
Therefore, if messages are forwarded to a chat room created by the customer team, it becomes easier to quickly notice inquiries.
Additionally, discussions about who will handle the inquiries can take place within the group LINE chat room, making team collaboration more seamless.

Benefit 2: Quick Customer Response

Messages are forwarded as they are, allowing for detailed content verification. This can lead to a reduction in the time from receiving the LINE message to understanding the content and replying.
Moreover, smartphones are digital tools that are easy to check at any time. Since LINE can be easily accessed, there is an advantage of noticing urgent inquiries even when on the go or during meetings.
As a result, an improvement in the speed of responding to inquiries can be expected, potentially leading to smoother task processing for the entire team.

[About Yoom]

Next, we will introduce how to create a flow bot with Yoom, which allows for app integration without programming, to "notify LINE when a message is received on the LINE Official Account."
After registering with Yoom, please give it a try!

The above flow bot template can be copied from below.

1. Click on "View Details" on the top banner
2. Click on "Try This Template" at the bottom of the transitioned screen
3. Register for Yoom

* If you have already completed registration, the login screen will be displayed, so please log in.

How to Create a Flow for Linking LINE Official Account and LINE

Step 1: Link LINE Official Account and LINE with My App

The template will be copied, and the screen will look like the above.
Since you have transitioned to the Yoom's "My Projects" page, please select "My Apps" from the menu on the left side of the screen.

First, link Yoom with each tool. Click on "New Connection" at the top right.

Linking LINE Official Account with Yoom

1. Search

Click on the LINE Official Account icon.
* Please note that there are three types: LINE Official Account, LINE, and LINE WORKS.

2. Enter Required Information

Enter the account name and access token.
For more details, please refer to How to Add My App to LINE Official Account.

3. Linking Complete

After entering the required information, press the add button at the bottom right.
The screen will change, and if the above display appears, the linking is complete.

Linking LINE with Yoom

1. Create a Talk Room
If you want to notify a group LINE, please create a room in advance.

2. Search Click on the LINE icon.

3. Log In

You will transition to the above screen. Register using any method within the red frame.
Using the QR code is recommended as it allows for quick login.

4. Decide on a Talk Room

As you proceed, you will transition to the above screen.
The red circle indicates the talk room icon, and the red frame indicates the selected talk room.

A list of talk rooms registered with LINE will be displayed, so select the room you want to forward notifications from the LINE Official Account to, and press "Agree and Link".‍

5. Linking Complete

The screen will change, and if the above display appears, the linking is complete.

Next, copy the template to My Projects and create a flow bot.
If you haven't copied it yet, please copy the flow bot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the page you moved to
3. Register with Yoom
※ If you have already completed registration, the login screen will be displayed, so please log in.

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Step 2: Setting to receive inquiries from the official LINE account

1. Open My Project

Open "My Project" from the menu on the left side of the screen.

2. Open the copied template
Click on "Notify LINE when a message is received from a user on the official LINE account".‍

3. Select an app trigger
Select "When a message is received from a user" from the official LINE account icon. Press Next.

4. Webhook settings

Set up the webhook. By doing this, messages will be forwarded from the official LINE account to LINE in real-time.
For instructions on how to set it up, please see How to set up webhook events on the official LINE account.

5. Run the test

Once the settings are complete, return to the Yoom screen and press the test button at the bottom.
If "Test Successful" is displayed in blue, the setup is complete. Please press save.

Step 3: Settings to receive LINE

1. Select an app trigger
Select "Notify LINE" from the LINE icon. Press Next.

2. Set the message content

Set the message to be notified to LINE. Please click the box.

Select the official LINE account item.

The data from the official LINE account will be displayed. Click on the content you want to notify to LINE and insert it.

Once inserted, it will be displayed as shown in the image.‍

3. Adjust the layout

Use line breaks and symbols to adjust the layout.
This will improve the readability of the message.

4. Run the test
‍Once the data insertion is complete, press the test button.
If "Test Successful" is displayed, the setup is complete. Please press save.‍

5. Turn on the trigger

Once the flowbot creation is complete, it will be displayed as shown above. The trigger is initially set to OFF, so turn it ON.
This completes the creation of the flowbot using the official LINE account and LINE.

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Flowbot template used this time
Notify LINE when a message is received from a user on the official LINE account

Other Automation Examples Using LINE Official Account

There are many other examples of automation using LINE Official Account and LINE on Yoom, so here are a few.

1. Notify Microsoft Teams when a message is received from a user on the LINE Official Account
‍It is also possible to send to Microsoft Teams. This will make it easier for the entire department to check.

2. Retrieve the latest number of deliveries from the official LINE account daily and add it to a Google Spreadsheet
‍This flow involves obtaining the number of friend registrations at a specified time and adding it to a Google Spreadsheet.

3. Notify LINE WORKS when a message is received from a user on the LINE Official Account
‍It is also possible to notify LINE WORKS, which is used internally, of messages from the LINE Official Account.

Summary

Isn't a quick response to inquiries essential for improving customer satisfaction?
By implementing this integration, it should become easier to check messages sent to the official LINE account, leading to more efficient customer service.
Yoom also offers many other templates. If you have any business processes that could be automated, please give it a try!