How to create a response in Dify and notify in LINE WORKS when a ticket is created in Freshdesk

Step 1: Connect Freshdesk, Dify, and LINE WORKS to My Apps

Let's register the three apps we will use this time to My Apps.
By registering them to My Apps first, subsequent operations will proceed smoothly.

1. Register Freshdesk to My Apps

Open Yoom and click on My Apps on the left side of the screen.
Click "New Connection" displayed on the right side of the screen.

Enter Freshdesk in the search window and click on the displayed suggestion.

The Freshdesk integration screen will be displayed. Enter according to the content.
Once entered, click "Add".

Once Freshdesk is displayed in My Apps, the registration is complete.

2. Register Dify to My Apps

Click "New Connection" on the right side of the screen.

Enter Dify in the search window and click on the displayed suggestion.

The Dify integration screen will be displayed, so proceed with entering according to the content.

Click "Add" and once Dify is displayed in My Apps, the registration is complete.

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3. Register LINE WORKS to My Apps

Click "New Connection" on the right side of the screen.

Enter LINE WORKS in the search window and click on the displayed suggestion.

The LINE WORKS integration screen will be displayed, so proceed with entering according to the content.
※For detailed instructions on how to set up LINE WORKS, please check here.

After entering, click "Add" and once LINE WORKS is displayed in My Apps, the registration is complete.

Step 2: Copy the Template

To set up automation, click "Try it" on the banner below.

Read the following screen display and click "OK".

Step 3: Set up Freshdesk triggers and subsequent integration with Dify and LINE WORKS

Let's operate the flowbot.
When a screen like the image below is displayed, click the area within the red frame.
On the screen to select the integration account and action, confirm that the Freshdesk account to be integrated this time is correct, and click "Next".

The API connection settings screen for the app trigger will be displayed.
・Trigger start time: You can select from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Domain name: Obtain and enter the part of the URL "https://●●●●.freshdesk.com/". Example) domain

Once the input is complete, run the test, and after confirming the test is successful, click "Save".

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Next, click on the "Get Ticket" section in the image below.
On the screen to select the integration account and action, click "Next".

The API connection settings screen will be displayed.
There are notes below the input field, so enter according to the content.

Set up to send chat messages.
Click the area within the red frame in the image below.
The screen to select the Dify integration account and action will be displayed, so confirm that the Dify account to be integrated this time is correct and click "Next".

The API connection settings screen will be displayed.
・query: Select "Plain text format description" from the output
・user: Enter any value manually (alphanumeric characters)

After entering, click "Test", and after confirming the test is successful, click "Save".

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Set up to receive notifications in LINE WORKS.
When a screen like the image below is displayed, click the area within the red frame.
On the screen to select the integration account and action, confirm that the LINE WORKS account to be integrated this time is correct, and click "Next".

The API connection settings screen will be displayed.

The bot ID will be displayed below when you click as shown in the image below.
You can select from the integrated LINE WORKS content using the output.
Enter the talk room ID and message manually.

Once you have entered, run the test, and after confirming the test is successful, click "Save".

Step 4: Turn on the trigger and verify the automation integration‍

Finally, click "Turn on Trigger" to complete the automation settings.
Check if the flowbot is starting correctly.

Here is the template used this time.

Other Automation Examples Using Freshdesk, Dify, and LINE WORKS

① When a message is posted on LINE WORKS, automatically generate a response using Dify's chatbot

This flow automatically generates a response using Dify's chatbot when a message is posted on LINE WORKS. By utilizing this template, internal communication can be streamlined, reducing the burden of handling inquiries and enhancing the productivity of those responsible. Additionally, by creating an environment where employees can access necessary information at any time, it is possible to improve the efficiency of the entire company's operations.

② Translate messages posted on LINE WORKS and post the translated version to Google Chat

This flow translates messages posted on LINE WORKS and posts the translated version to Google Chat. By utilizing this template, you can achieve speedy communication even among members using different languages. It automatically translates and notifies the received messages, eliminating the hassle of manual input and preventing human errors such as input mistakes.

③ When there is an inquiry on HubSpot, create a response in Dify and notify LINE WORKS

This is a flow where, when there is an inquiry on HubSpot, a response is created in Dify and notified to LINE WORKS. By utilizing this template, Dify can automatically create a response proposal for inquiries on HubSpot and notify it to LINE WORKS. This improves response speed, leading to enhanced customer satisfaction and increased sales.

Summary

By integrating Freshdesk, Dify, and LINE WORKS, you can achieve automation and efficiency in handling inquiries. This integration offers numerous benefits, such as improved response speed, reduced workload, and enhanced team collaboration. The fact that it can be set up without any coding makes it accessible even to those without technical knowledge. For companies looking to maintain customer trust while reducing employee burden and increasing operational efficiency, this automation flow will be a powerful tool.
No special skills or knowledge are required to implement automation with Yoom.
Simply follow the instructions to input the necessary information, making the process easy to handle.
Take advantage of Yoom's automation and experience the efficiency in your operations!

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