Even if you incorporate Dify into your inquiry handling, there may be times when you can't keep up. Especially for companies or teams with a small number of elite members, you may want to streamline customer support while keeping labor costs down. This issue can be resolved by integrating Google Forms, Dify, and Discord. By connecting these three tools, you can expect to improve the efficiency and speed of inquiry handling. It also helps prevent missed inquiries. In this article, we will introduce how to integrate Google Forms, Dify, and Discord without any coding. You can implement it without technical knowledge, so please take a look.
Recommended for:
- Companies using Google Forms, Dify, and Discord
- Those aiming to improve customer response speed by integrating Google Forms, Dify, and Discord
- Those who want to conduct efficient customer support by integrating Google Forms, Dify, and Discord
- Those aiming to prevent human error during customer support by integrating Google Forms, Dify, and Discord
Benefits and Examples of Integrating Google Forms, Dify, and Discord
Benefit 1: Speeding up Inquiry Handling
Every time an inquiry arrives in Google Forms, manually creating a response in Dify and replying can risk delayed responses to customers. However, by integrating Google Forms, Dify, and Discord, you can automate the process of generating responses to inquiries and notifying them. For example, even in urgent inquiries, support staff may only need to check the response notified on Discord and reply. By responding quickly to inquiries, you can also expect to improve customer satisfaction.
Benefit 2: Streamlining Business Processes
Even if you aim to streamline response creation by incorporating Dify, the process of copying and pasting inquiry content into Dify and then copying and pasting the response into a reply is not efficient. By adopting this integration, you can reduce the copy and paste work by one time. For instance, companies or teams lacking customer support personnel can streamline their customer response process through this automation, allowing them to reply to more inquiries.
Benefit 3: Reducing Human Error
When manually checking inquiries from Google Forms, an increase in inquiries can lead to oversights. Additionally, the task of checking for omissions is a significant burden. However, this integration helps prevent missed inquiries. For example, even during peak inquiry times, notifications with responses are reliably sent to Discord, so staff only need to respond to each one steadily. As a result, you can expect a reduction in missed checks and a decrease in staff burden.
Next, we will introduce how to create a flow bot with Yoom, which allows app integration without programming, to "create a response in Dify and notify it on Discord when there is an inquiry in Google Forms." You can implement it just by setting it according to the template, so please give it a try.
[What is Yoom] Google Forms, Dify, and Discord Integration Flow Creation
The flow to integrate Google Forms, Dify, and Discord using Yoom proceeds through the following four processes:
1. Register Google Forms, Dify, and Discord as My Apps
2. Copy the template
3. Set the trigger for the Google Form, which serves as the starting point of the flow, and configure the subsequent Dify and Discord settings
4. Turn on the trigger button and verify the integration operation
Step 1: Integrate Google Forms, Dify, and Discord as My Apps
First, register Google Forms, Dify, and Discord as My Apps to integrate them with Yoom.
1. In the Yoom management screen, select "My Apps" on the left side and click "+ New Connection."
2. In the following screen, search for Google Forms, Dify, and Discord respectively, and proceed to the next screen.
For Google Forms:
- Click "Sign in with Google" to sign in, and the registration to My Apps will be completed.
For Dify:
- Enter the account name and access token, and click "Add" to complete the registration to My Apps.
* The access token can be obtained from the Dify home screen by selecting the relevant chatbot and navigating to "API Access > API Key > + Create New Secret Key."
Detailed instructions are also explained on this help page.
For Discord:
- Enter the account name and access token, and click "Add" to complete the registration to My Apps.
* The acquisition of the account name and access token can be confirmed on this help page.
* The access token can be obtained from the Discord Developer Portal.
3. Copy the template for integrating Google Forms, Dify, and Discord.
- Open the template page below.
・Click "Try this template" to complete the copy.
Step 2: Setting up the Google Form trigger
Set up the Google Form that will trigger the flow. This flow will start when a response is submitted to the Google Form.
1. Click "My Projects" on the Yoom management screen, then click "[Copy] When there is an inquiry via Google Form, create a response with Dify and notify Discord."
* The template title can be changed on the next screen.
2. Click "App Trigger When a form response is submitted."
3. Confirm the account linked with Google Form and click "Next."
* Other items are set by default.
4. Set the "Trigger Activation Interval" and "Form ID," then click "Test."
* The trigger activation intervals available are 5 minutes, 10 minutes, 15 minutes, 30 minutes, and 60 minutes, and the selectable times vary depending on the plan.
* The trigger action is checked once at each selected interval, and if executed, the flow bot will start. If you want to generate a response immediately with Dify, a shorter interval setting is recommended.
5. If the test is successful, the response submitted to the Google Form will be displayed in the output. Add "Inquiry Content" to the output and save it.
* By default, the output (values) that can be obtained are only "Response ID," "Last Response Date," "Response Creation Date," and "Responder's Email Address" due to specifications. To obtain the response content, you need to add an output using JSONPATH. The method to add items to the output is explained on this help page.
Step 3: Setting up response generation with Dify
Next, set up the generation of responses with Dify for the inquiry content submitted to the Google Form.
1. Click "Send Chat Message to Integrate with App."
2. Confirm the account linked with Dify and click "Next."
* Other items are set by default.
3. Set a prompt in "query" to generate a response to the inquiry content.
* You can directly input a template in the query. For content that changes with each inquiry, select from the output "When a form response is submitted" that appears when you click the frame. This allows you to dynamically reflect the inquiry content.
4. Optionally set "user" and click "Test."
5. If the test is successful, the information obtained from Dify will be displayed in the output. Save it if there are no issues.
Step 4: Setting up notifications to Discord
Finally, set up the notification of the response created with Dify to Discord.
1. Click "Send Message to Integrate with App."
2. Confirm the account linked with Discord and click "Next."
* Other items are set by default.
3. Set "Channel ID" and "Message Content," then click "Test."
* You can directly input templates, etc., in the message content. For content related to Google Form, set from the output "When a form response is submitted" that appears when you click the frame, and for content related to Dify, set from the output "Send Chat Message." This allows you to dynamically reflect the content.
* If you set the "Message Content" as below, the inquiry content submitted to the Google Form and the response generated with Dify will be notified to Discord.
4. If the test is successful, a message will be notified to the set channel. Save it if there are no issues.
5. When the trigger is turned ON, a response will be automatically generated with Dify and notified to Discord each time an inquiry is submitted to the Google Form.
If you have any questions about the introduced flow, please check this help page.
Other Automation Examples Using Google Forms
There are many other examples of automation using Google Forms and Dify on Yoom, so here are a few introductions.
1. Registering Google Form Responses in Microsoft Excel
Manually registering responses from Google Forms into Microsoft Excel can be a significant burden.
By using this integration, you can reduce the workload of registering responses, allowing you to focus more on responding to inquiries.
2. Integrate with Salesforce when a response is submitted via Google Forms
When managing customer information inquiries in Salesforce, manual data entry can be time-consuming, making it difficult to respond to customers promptly.
With this integration, customer information is automatically registered in Salesforce, enabling prompt customer response.
3. Add a record to kintone when a response is submitted to Google Forms
When managing customer inquiries as tasks in kintone, manual input can be time-consuming and carries the risk of errors.
This integration allows inquiries to be automatically registered as tasks, enabling efficient task management.
Summary
By integrating Google Forms, Dify, and Discord, you can enable swift customer support. The integration of these three tools eliminates the need to manually generate responses in Dify and ensures that responses are notified on Discord. This allows the person in charge to simply check the response on Discord and reply, completing the process. Additionally, with guaranteed notifications on Discord, the burden of checking for any missed inquiries is reduced, allowing the person in charge to focus on customer support. As a result, an improvement in customer satisfaction is expected. The integration of Google Forms, Dify, and Discord can be achieved without coding by using Yoom. Please refer to the steps in this article to build an efficient workflow.
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