How to Link LINE Official Account with Discord to Streamline Chat Monitoring

The LINE Official Account is utilized by many companies for communication with customers. As the number of messages with users increases, the verification process becomes more complex, increasing the risk of missing important messages. For such challenges, managing messages centrally in a Discord channel is an effective method. Previously, programming was required, but with our flow bot template, you can easily set it up without any code. We will introduce specific use cases and setup methods. Please read to the end.

Two Benefits of Automating Notifications to Discord When a Message is Received on the LINE Official Account

We will explain how this integration can be useful from the perspectives of sales representatives and remote work staff.

Benefit 1: Quick Notification Settings to Avoid Missing Business Opportunities

Messages from the LINE Official Account are sent in real-time, but it is difficult to always have the app open for monitoring. Therefore, there might be cases where important business negotiations or inquiries are not checked. By using the automatic notification feature to Discord, the moment a message is received from a customer, it is notified on Discord, allowing the entire team to respond immediately. This helps in not missing business opportunities and leads to quick responses.

Benefit 2: Effective Information Sharing and Collaboration Even in Remote Work

For remote work teams, communication via chat is important. By linking the LINE Official Account with Discord and creating an environment where messages can be appropriately shared, task allocation and discussions can proceed smoothly, and it is expected to be beneficial for business.

Especially by utilizing the mention feature, you can send notifications directly to members with specific roles, allowing information that requires priority response to be delivered immediately. Necessary information is accurately delivered to the person in charge, and collaboration within the team is likely to become smoother.

From here, we will explain the automation of "notifying Discord when a message is received on the LINE Official Account" using Yoom's template flow bot.

[What is Yoom]

How to Create a LINE Official Account and Discord Integration Flow

Things to Prepare in Advance

We have listed the items needed during the integration process.

LINE Official Account

Access Token (Channel Access Token (Long-Lived))

＞Help: How to Add My App to the LINE Official Account

Discord

Access Token (Obtaining Bot Token)
- Help: How to Link My App with Discord Bot
ID of the Channel to Send Notifications
- Official Help: Where Can I Find User/Server/Message IDs?

Step 1: Setting Up My App Integration

Here, we will set up the registration of the app to be integrated with Yoom. Log in to Yoom's workspace and click on new connection from the My Apps section!

A list of apps that can be connected with Yoom will be displayed. Search for the app to be connected from the top search window and proceed with My App registration.

LINE Official Account

Select the LINE Official Account from the search results. A screen will appear to enter the values obtained during the preparation.

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The account name can be any value (such as an email address).

Enter each required field and click the add button. This completes the integration with the LINE Official Account.

Discord

Select Discord from the search results. A screen will appear to enter the values obtained during the preparation.

Please enter any value (such as an email address) for the account name. Refer to the help for how to obtain the value of the access token.

＞Help: How to Link My App with Discord Bot

Enter the values and click the add button to complete the My App registration.

Step 2: Copy Yoom's Template to My Project

After registering with Yoom, click the banner to copy the template to 'My Project' in the Yoom workspace.

The template will be copied to my project.

By clicking on the title within the red frame, you will transition to the settings screen.

Step 3: App Trigger "When a message is received from a user"

Click on the first process of the template.

Here, you will set up to trigger when a chat is received from a user of the official LINE account and obtain information about the received chat.

(1/2) Select the linked account and action

The displayed items are pre-configured.

Title of the app trigger
App
Account information linked with the official LINE account
Trigger action

→ Click Next

(2/2) Select the linked account and action

Copy the Webhook URL displayed on the Yoom screen. Open the management screen of the official LINE account and enter the Webhook URL.

＞Help: How to set up Webhook events for the official LINE account

After turning on the toggle for the official LINE account, return to the Yoom screen and proceed to the test.

→ Click Test → Success, the content of the chat sent was obtained from the output.

→ Click Save

Step 4: Integrate with the app "Notify Discord"

Click on the second template.

In this process, you will set up the content to be automatically sent to Discord.

(1/2) Select the linked account and action

The items are pre-configured.

Title of the app trigger
App
Account information linked with Discord
Trigger action

→ Click Next

(2/2) API Connection Settings

Channel ID to post to
- You can easily copy the ID by enabling Discord's developer mode.
  - Click on Discord's user settings (gear icon). Select "Advanced" from the left menu. Turn on the "Developer Mode" switch.
- After enabling developer mode, you can obtain the channel ID with the following steps.
  - Right-click on the channel you want to get the ID from within the Discord server. Select "Copy ID".

Message content
- When you click on the edit field, the extracted output will be displayed in a dropdown. Clicking on an item will automatically embed the quote code. It becomes easier to understand if you input the item before the quote code.

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→ Click Test → Success

→ Click Save The settings for this flow are complete.

Step 5: Turn the App Trigger [ON]

Once all processes are configured, a complete screen will pop up.

Turn on the app trigger to activate the flow bot.

<span class="mark-yellow">Automation was achieved in a short time without using programming.</span> Here is the template for this time.

Make the Most of It! 3 Ways to Automate with LINE Official Account

LINE Official Account can be integrated with other apps.

1. Automatically Record LINE Official Account Distribution Data to Google Sheets Daily

This flow automatically records the distribution numbers of the LINE Official Account to Google Sheets daily, keeping it up-to-date. Manual input is no longer necessary, allowing you to visually confirm changes in distribution data. This helps in quickly understanding distribution trends, which is beneficial for analysis tasks.

2. Automatically Add LINE Official Account Data to Google Spreadsheet at Specified Time

Automatically retrieve data from the LINE Official Account at a specified time and record it in a Google Spreadsheet. This reduces manual work and enhances data management accuracy. Recommended for those aiming to improve the efficiency of daily operations.

3. Automatically Notify Microsoft Teams of Messages from LINE Official Account

This flow automatically notifies Microsoft Teams of messages received on the LINE Official Account. It supports quick decision-making by allowing you to check customer messages in real-time.

Summary

By linking your LINE Official Account with Discord, you can automatically share messages from customers on Discord.
This reduces the manual checking work for sales representatives and helps prevent missing important messages.
Remote work staff can also understand the message content of the LINE Official Account on Discord, which they usually use, creating an environment where task allocation and response assignment can be carried out smoothly.

<span class="mark-yellow">This flow bot can be easily implemented without programming. Please try the convenience of automation. Start using it now from the banner below!</span>

Well, see you again!