How to link a LINE Official Account with Chatwork to receive notifications in Chatwork when a message is received from a user on the LINE Official Account.

LINE Official Accounts are used by many companies for interacting with customers. The key to managing messages is to quickly share information and reflect it in tasks. Therefore, we developed a flow bot that integrates LINE Official Accounts with Chatwork and automatically notifies Chatwork of messages. By using this flow bot, you can streamline the message forwarding process and enable the entire team to share information in real-time.

Although programming was necessary for app integration, you can implement it without code using our flow bot template. Please read to the end to see the convenient usage methods.

Two Benefits of Automating Notifications to Chatwork When a Message is Received on LINE Official Account

We considered the benefits for project managers, team leaders, and customer support representatives.

Benefit 1: Increased Response Efficiency with Automatic Notifications to Familiar Tools

By automatically notifying Chatwork of messages received on the LINE Official Account, there is no need to manually transfer information. Project managers and team leaders can immediately check the message content on Chatwork and quickly communicate task instructions to the team. This flow allows for instant understanding of ongoing task status and smooth management operations.

Benefit 2: Ability to Respond from Anywhere Without Device Dependency

With automatic notification of messages received on the LINE Official Account to Chatwork, manual information transfer is unnecessary. This automation reduces the risk of forgetting to check messages, ensuring smooth information sharing. Sales and customer support representatives can check messages in real-time and respond quickly. Reducing manual effort allows the entire team to work smoothly.

From here, we will explain the automation of notifying Chatwork when a message is received on the LINE Official Account using Yoom's template flow bot.

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[About Yoom]

How to Create a Flow for Integrating LINE Official Account and Chatwork

Things to Prepare in Advance

We have listed the items needed for the integration work.

LINE Official Account

Access Token (Channel Access Token (Long-Lived))

＞Help: How to Add My App to LINE Official Account

Chatwork

Chatwork Account Information (Email Address, Password)
ID of the Room to Send Chatwork Notifications

＞Help: How to Check Chatwork Room ID

Step 1: Setting Up My App Integration

Here, we will set up the registration of the app to be integrated with Yoom. Log in to Yoom's workspace and click on New Connection from the My Apps section!

A list of apps that can be connected with Yoom will be displayed. Search for the app to be connected from the search box at the top and proceed with My App registration.

LINE Official Account

Select LINE Official Account from the search results. A screen will appear to enter the values obtained during preparation.

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The account name can be any value (such as an email address). Enter each required field and click the Add button.

This completes the My App registration for the LINE Official Account.

Chatwork

Select Chatwork from the search results. A screen will appear prompting you to log in to your account.

Enter the email address and password of the account to be integrated and allow access from Yoom.

This completes the My App registration.

Step 2: Copy Yoom's Template to My Project

After registering with Yoom, click this banner. The template will be copied to "My Project" in the Yoom workspace.

The template will be copied to my project.

Click the title within the red frame to navigate to the settings screen.

Step 3: App Trigger "When a message is received from a user"

Click the first process of the template.

Set up to trigger and retrieve information from chats with friends on the official LINE account.

(1/2) Select Linked Account and Action

The items displayed here are already pre-configured.

App Trigger Title
App
Account information linked with the official LINE account
Trigger Action

→ Click Next

(2/2) Select Linked Account and Action

Copy the Webhook URL displayed on the Yoom screen. Open the management screen of the official LINE account and enter the Webhook URL.

＞Help: How to set up Webhook events for the official LINE account

After turning on the toggle for the official LINE account, return to the Yoom screen and proceed to the test.

→ Click Test → Success, the chat content was retrieved from the output.

→ Click Save

Step 4: Integrate with the App "Notify Chatwork"

Click the second template.

In this process, set up the content to be automatically sent to Chatwork.

(1/2) Select Linked Account and Action

These items are pre-configured.

App Trigger Title
App
Account information linked with Chatwork
Action

→ Click Next

(2/2) API Connection Settings

Room ID
- Click the edit field to open a dropdown and display candidate rooms. Selecting the relevant room will quote the ID.

Message Content

Click the edit field to display the extracted output in a dropdown. Clicking an item will automatically embed the quote code. Entering an item before the quote code makes it easier to understand.

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→ Click Test → Success

→ Click Save The settings for this flow are complete.

Step 5: Turn ON the App Trigger

Once all processes are set up, a complete screen will pop up.

Turn ON the app trigger to activate the flow bot.

<span class="mark-yellow">Automation was achieved in a short time without using programming.</span> Here is the template used this time.

Make the Most of It! 3 Ways to Automate with LINE Official Account

LINE Official Account can be integrated with other apps.

1. Automatically Record the Number of Deliveries from LINE Official Account

Automatically retrieve the number of deliveries from the LINE Official Account daily and add them to a Google Spreadsheet. This eliminates the need for manual input and prevents data update omissions.

2. Automatically Record LINE Official Account Data at a Specified Date and Time

Automatically retrieve LINE Official Account data at the specified date and time and link it to a Google Spreadsheet. This eliminates the need for manual recording, improving accuracy and efficiency of the task.

3. Automatically Notify Google Chat of Messages from LINE Official Account

Automatically notify Google Chat of messages received on the LINE official account. This allows you to check messages immediately and prevents you from missing any.

Summary

By using a flow bot that automatically notifies Chatwork of messages from the LINE official account, you can eliminate the manual task of message forwarding and share information with the entire team in real-time. Additionally, by utilizing Chatwork's task management features, you can immediately convert messages into tasks for centralized management.

Implementing this flow bot makes it easier to keep track of tasks and ensures smooth progress management. As a result, it is expected to reduce the chances of missing or overlooking tasks.

<span class="mark-yellow">Even without programming knowledge, you can start automating with this flow today. Please give it a try!</span>

See you again soon!