How to Streamline Message Management by Integrating LINE Official Account with Telegram

The LINE Official Account is a convenient tool that can reach a wide range of users and deliver messages in real-time. Many companies use it, but integrating with Telegram is effective for further enhancing customer support. By leveraging Telegram's high-security features, messages received on the LINE Official Account are automatically forwarded to Telegram. This allows you to safely check messages and efficiently grasp information on one screen without having to switch between screens of the LINE Official Account.

Previously, programming was required for this integration, but it can be easily implemented using our Flowbot template. Please read to the end to see the convenient usage methods.

Two Benefits of Automating Notifications to Telegram When a Message is Received on the LINE Official Account

We will explain the automation flow for customer support and sales teams. The integration of LINE and Telegram makes responses even smoother.

Benefit 1: Real-time and Secure Message Notifications

When a message is received from a user on the LINE Official Account, its content is automatically forwarded to Telegram. This allows customer support representatives to check received messages in one place on Telegram without needing to check the LINE Official Account screen. The encryption feature ensures messages are transferred securely, allowing for safe information management and efficient support.

Benefit 2: Respond from Anywhere Without Device Dependency

Messages received on the LINE Official Account are automatically forwarded to Telegram, allowing sales representatives to quickly check customer messages even when on the go. This enables them to grasp the latest information and respond in a timely manner. It's also a significant advantage that there's no need to reply from Telegram, allowing for efficient message management.

From here, we will explain the automation of "notifying Telegram when a message is received on the LINE Official Account" using Yoom's Flowbot.

[What is Yoom]

How to Create a LINE Official Account and Telegram Integration Flow

Things to Prepare in Advance

We have listed the items needed for the integration work.

LINE Official Account

Access Token (Channel Access Token (Long-Lived))

＞Help: How to Add My App to the LINE Official Account

Group for Notifications (the bot needs to be added)
- How to create a new bot is here
- Access Token

Step 1: Setting Up My App Integration

Here, we will set up the app to be integrated with Yoom. Log in to Yoom's workspace and click on new connection from the My Apps section!

A list of apps that can be connected with Yoom will be displayed. Search for the app to be connected from the search window at the top and proceed with My App registration.

LINE Official Account

Select the LINE Official Account from the search results. A screen will appear to enter the values obtained in advance.

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The account name will be an arbitrary value (such as an email address).

Enter each required item and click the add button. This completes the integration with the LINE Official Account.

Select Telegram from the search results. When selected, a screen will appear to enter the values obtained in advance.

Enter an arbitrary name for the account. The access token is issued when a new bot is created on Telegram.

＞Official: BotFather

Enter the access token and click the add button to complete the My App registration.

Step 2: Copy Yoom's Template to My Project

After registering with Yoom, click this banner. The template will be copied to "My Project" in the Yoom workspace.

The template will be copied to my project.

Click the title within the red frame to navigate to the settings screen.

Step 3 App Trigger "When a message is received from a user"

Click the first process of the template! Here, we set a trigger for receiving a chat from a friend on the LINE official account and configure to obtain information about the received chat.

(1/2) Select Linked Account and Action

The items displayed here are already pre-configured.

Title of the App Trigger
App
Account information linked with the LINE official account
Trigger Action

→ Click Next

(2/2) Select Linked Account and Action

Copy the Webhook URL displayed on the Yoom screen. Open the management screen of the LINE official account and enter the Webhook URL.

＞Help: How to set up Webhook events for LINE official account

After turning ON the toggle for the LINE official account, return to the Yoom screen and proceed to the test.

→ Click Test → Success, the content of the chat sent was obtained from the output.

→ Click Save

Step 4 Integrate with the App "Notify on Telegram"

Click the second template.

In this process, we configure the content to be automatically sent to Telegram.

(1/2) Select Linked Account and Action

These items are pre-configured.

Title of the App Trigger
App
Account information linked with Telegram
Action

→ Click Next.

(2/2) API Connection Settings

Chat ID
- The chat ID for Telegram is not displayed in the usual UI but can be obtained using a bot. Use the obtained access token (API key) to access the following API endpoint.
- https://api.telegram.org/bot<access token>/getUpdates
- Accessing this endpoint will display the group information the bot is participating in, including the group ID. For example, chat":{"id":-123456789,...}, the value of id is the group ID.

Message Content
- Click the edit field to display the extracted output in a dropdown. Clicking an item will automatically embed the quote code. It is easier to understand if you enter the item before the quote code.

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→ Click Test. → Success

→ Click Save The settings for this flow are complete.

Step 5 Turn ON the App Trigger

Once all processes are configured, a complete screen will pop up.

Turn ON the App Trigger and activate the flow bot.

<span class="mark-yellow">Automation was achieved in a short time without using programming.</span> Here is the template for this time.

Make the Most of It! 3 Ways to Automate with LINE Official Account

LINE Official Account can be integrated with other apps.

1. Automatically Add LINE Official Account Distribution Numbers to Google Sheets

Automatically retrieve the distribution numbers from the LINE Official Account daily and add them to Google Sheets. This reduces manual recording tasks, allows for error-free management of distribution data, and is useful for marketing analysis.

2. Transfer LINE Official Account Data to Google Spreadsheet at a Specified Date and Time

Automatically retrieve data from the LINE Official Account at the specified date and time and add new records to a Google Spreadsheet. This reduces manual input and enables efficient and accurate data management.

3. Automatically Notify Chatwork of LINE Messages for Real-Time Response

When a message is received on the official LINE account, it is automatically notified to Chatwork. You can check messages from customers in real-time.

Summary

This automation flow can be utilized in scenarios where customer support or sales representatives need to efficiently manage messages by automatically forwarding messages received on the official LINE account to Telegram. Automation eliminates the need to check the LINE screen, allowing messages consolidated in one place on Telegram to be securely accessed on various devices. This enables quick information retrieval even when on the go or working remotely.

<span class="mark-yellow">With Yoom's flow bot template, you can implement this without any programming knowledge starting today.</span> Try this automation and experience its convenience! Click the banner below now to start using it!

See you again!