How to integrate LINE WORKS with Jira Software to create an issue in Jira Software when a message is posted in LINE WORKS

I believe some of you manage customer inquiry information received on LINE WORKS by integrating it with other tools as tasks. When doing so, don't you find it cumbersome and burdensome to add them manually? In this article, we will introduce a method to create issues in Jira Software when a message is posted on LINE WORKS by integrating LINE WORKS with Jira Software. This will reduce the burden of administrative tasks and enable quick responses to tasks. Furthermore, we will utilize the no-code tool Yoom to create app integrations and flow bots. We will also explain the detailed settings of Yoom. Please take a look. Recommended for: Please try integrating LINE WORKS with Jira Software if you are: - Using LINE WORKS and Jira Software - Wanting to automatically manage messages on LINE WORKS as tasks - Looking to integrate chat tools with project management tools - Aiming for quick customer and inquiry responses - Wanting to speed up task sharing between departments Benefits and Examples of Integrating LINE WORKS with Jira Software Benefit 1: Reduce Manual Work You can reduce the work of manually entering and adding tasks. For example, when customer inquiry information is posted on LINE WORKS, it is automatically registered as an issue in Jira Software, allowing the customer support team to respond quickly. By integrating LINE WORKS with Jira Software, you can reduce manual work and allocate time to other important tasks. Benefit 2: Prevent Task Oversight Automatically adding issues to Jira Software can reduce mistakes such as task oversight. For instance, when sales and system development collaborate on a project and receive numerous requests from sales, once posted on LINE WORKS, it is automatically registered as an issue in Jira Software. This ensures that important issues are registered in Jira Software without omission, facilitating smooth business operations. Benefit 3: Share Accurate Issue Information By integrating LINE WORKS with Jira Software, you can automatically register issues, reducing information discrepancies. For example, if you are manually adding issues to Jira Software, there might be times when Jira Software is not up-to-date due to the timing of registration. This could delay actions on issues and feel inefficient. Automation is expected to maintain information consistency. Now, let's introduce how to create issues in Jira Software when a message is posted on LINE WORKS using the no-code tool Yoom. [About Yoom] How to Create Issues in Jira Software When a Message is Posted on LINE WORKS By utilizing this flow bot, you can automate the task of adding issues manually, preventing human errors. Additionally, you can manage the latest issue information in Jira Software, allowing for speedy actions on issues. We will proceed with the following major processes: - Registering LINE WORKS and Jira Software as My Apps - Copying the template - Setting triggers and actions - Turning on the trigger and checking the operation You can issue a Yoom account from here. If you already have an account, please log in! Note: AI operations are only available in some paid plans. A two-week free trial is available for paid plans, during which you can use restricted apps and AI features (operations).

Step 1: Integrate LINE WORKS and Jira Software with My Apps

First, let's explain how to integrate Yoom with the app.

1. Register My App in LINE WORKS

Once logged into Yoom's workspace, select My Apps and click on New Connection.
Next, select LINE WORKS.

Enter the Client ID, Client Secret, and Scope.
For more details on how to register My App in LINE WORKS, please check here.

Now, the My App registration in LINE WORKS is complete.

2. Register My App in Jira Software

Similarly, click on My Apps → New Connection → Jira Software.

Enter the Account Name, Email Address, and API Token.

Now, the My App registration in Jira Software is complete.

Step 2: Copy the Template

Next, let's copy the template to be used.
Click on the banner below.

Clicking will switch to the Yoom template site.
Click "Try this template" on this screen. Then a message will appear indicating that it has been copied, so click "OK". Now the template has been copied. Step 3: Set up LINE WORKS actions Next, let's proceed with the Flowbot settings.
Select the template you just copied, "When a message is sent to the talk room". 1. Select the linked account and action The title is already entered, but you can change it.
Check the account information linked with LINE WORKS.
Select the trigger action "When a message is sent to the talk room".
Once set, click "Next". 2. Set up receiving Webhook events for app triggers Copy the Webhook URL and set it in the LINE WORKS management screen.
After executing the Webhook event (send a message to the talk room), click test. If the test is successful and the output from LINE WORKS is obtained, save it. Step 4: Set up the Extract Data from Text action Next, click "Extract Data from Text" and proceed with the setup. 1. Select an action You can change the title.
Select the conversion type.
Once set, click "Next". 2. Set details For the target text, select "Text Body" obtained from LINE WORKS from the output. For the items you want to extract, enter the items you want to extract from the target text as shown in the attached image.
Once you have finished entering, click test. If the test is successful and the output is obtained, save it. Step 5: Set up Jira Software actions Proceed to the final step!
Click "Add Issue" to complete the setup. 1. Select the linked account and action You can change the title.
Check the account information linked with Jira Software.
Select the action "Add Issue".
Once set, click "Next". 2. API connection settings Set the subdomain.
Select the project key from the candidates. Select the issue title from the output of extracting data from text. Select the issue type ID from the candidates.
For details, select "Issue Details" from the output of extracting data from text.
Once everything is entered, run the test and if the issue is created in Jira Software, save it. Once saved, a notification indicating the completion of the setup will be displayed, so click "Turn ON Trigger". Now the Flowbot setup is complete!

Examples of Other Automations Using LINE WORKS and Jira Software

Yoom offers a variety of templates.
Here, we introduce templates that utilize LINE WORKS and Jira Software.

1. A template that notifies LINE WORKS when an issue is created in Jira Software.

Since the issue information from Jira Software is automatically notified to your usual chat tool, you can reduce the risk of missing it.
This allows for smoother handling of important issues, potentially improving work efficiency.

2. This is a template for adding a record to kintone when an issue is created in Jira Software.

If you manage issue information in a separate database, you may find it inefficient to manually add information.
By utilizing this template, it is expected that manual tasks will be reduced, thereby alleviating the burden of administrative work.

3. This is a template for adding an issue to the Backlog when an issue is created in Jira Software.

If different task tools are used between teams, manually adding information can lead to inconsistencies.
By automating, you can share information while maintaining consistency, allowing you to proceed with work based on accurate task information.

Summary

By integrating LINE WORKS with Jira Software, you can reduce manual task additions and prevent task omissions.
Additionally, automatic additions allow you to check fresh task information.
Furthermore, by utilizing Yoom, you can create app integrations and flow bots without any code.
Using templates makes settings and operations even easier.
Why not take this opportunity to integrate LINE WORKS with Jira Software and automate task additions?