How to integrate Stripe with LINE WORKS to receive notifications in LINE WORKS when a payment is made in Stripe

When selling products on e-commerce sites or marketplaces, it is not uncommon to prepare for shipment after payment confirmation. In such cases, delays or omissions in post-payment handling can cause anxiety or distrust among customers. How about automatically sharing payment completion information to prevent risks?

This article introduces a method to automate payment completion notifications by integrating Stripe with LINE WORKS. This integration can lead to faster customer service and improved operational efficiency, potentially enhancing customer satisfaction. We will explain the benefits of integration and the automation steps in detail, so please refer to it.

Benefits of Integrating Stripe with LINE WORKS

Benefit 1: Faster Customer Service

Once payment is completed with Stripe, notifications are immediately sent to LINE WORKS, allowing you to smoothly start contacting customers and processing shipments. By shortening the time until product arrival or service commencement, customer satisfaction is expected to improve. This may also lead to acquiring repeat customers and attracting new ones through increased review ratings.

For example, by sending automatic notifications after payment completion, customer service can immediately grasp the information and send a thank-you email to the customer. If the store responds quickly, customer reassurance will increase. Additionally, by smoothly proceeding with shipping tasks such as inventory checks and creating shipping labels, and completing shipments promptly, customer satisfaction is expected to improve.

Benefit 2: Improved Operational Efficiency

If integration eliminates the need for manual payment confirmation and notification creation, the burden on staff will be reduced, and the risk of human error will decrease.

For example, if the accounting staff was confirming payments and sharing that information with internal stakeholders, automation will eliminate the need to log into Stripe to confirm payments or create notification messages in LINE WORKS. Additionally, customer support staff will no longer need to frequently inquire about payment status with the accounting staff. By reducing the risk of transcription errors and communication omissions, mistakes during customer service can also be prevented.

Let's aim to improve the efficiency of payment confirmation and customer service through integration. With the automation tool Yoom, settings can be easily configured.

[What is Yoom]

How to Create a Stripe and LINE WORKS Integration Flow

Now, let's set up the integration and workflow automation between Stripe and LINE WORKS.

Using a template, we will introduce the steps to create a workflow that "notifies LINE WORKS when a payment is made in Stripe."

*Integration with Stripe is available with some paid plans. A two-week free trial is also available.

Before You Start

1. Please log in to Yoom.

2. Click the "Try it out" button below to copy the template in Yoom.

Step 1: Integrate My App with Stripe and LINE WORKS

*If you have already completed the app integration, please proceed to Step 2.

1. Select "My Apps" from the left menu and click "+ New Connection" on the right side of the screen.

2. From the new connection list in My Apps, select Stripe and LINE WORKS respectively, and integrate the apps.
　*Reference: How to Register My App with Stripe
　*For LINE WORKS (API2.0) integration, please refer to this article's "My App Registration Procedure". If you encounter any issues with registration, please check the checklist.

Next, copy the template to My Project and create a flow bot.
Please copy the flow bot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the page you navigated to
3. Register for Yoom
* If you have already completed registration, the login screen will be displayed, so please log in.

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Step 2: Setting up a trigger that activates when payment is successfully completed in Stripe

1. Open the copied template.
* You can change it to any title from the red frame part in the figure below.

2. Click the "App Trigger: When payment is successfully completed" in the Flowbot.

3. Select the linked account and action.
Change the title if necessary and click "Next".

4. Set up the API connection for the app trigger.
Click "Test".

5. If the test is successful, click "Next".

6. After the payment is made in Stripe, click "Test".

6. If the test is successful, click "Save".

Step 3: Setting up the action to send notifications in LINE WORKS

1. Click the "Integrate with App: Send message to talk room (Incoming Webhook)" in the Flowbot.

2. Select the linked account and action.
Change the title if necessary and click "Next".

3. Set up the API connection.
Refer to the notes and annotations at the bottom of each field, and enter the necessary information.
* You can use the outputs obtained so far for the title and message.
* The figure below shows some of the fields, and the input content is an example.

* As noted, you need to add and set up the Incoming Webhook app from the LINE WORKS App Directory.

* The figure below is an example of referencing when using output in a message. When you click the input field, candidates will be displayed, so please select the target item.

4. Click "Test".

5. If the test is successful, click "Save".

This completes the flow "Notify LINE WORKS when payment is made in Stripe".
Switch the trigger of the saved flow to ON to activate it.

The Flowbot template used this time
Notify LINE WORKS when payment is made in Stripe

Other Automation Examples Using Stripe

There are many other examples of automation using Stripe in Yoom, so here are a few introductions.

1. A flow where a thank-you email is sent via Gmail when a payment is made with Stripe. By automatically sending a thank-you email immediately after the payment is completed, you can provide reassurance to the customer. The email content can be freely set, so please include necessary information such as an estimate of when the product will be shipped or contact information for inquiries.

2. This is a flow for adding information to Google Sheets when a subscription is made through Stripe. By automatically reflecting subscription information in Google Sheets, it can be used for handling inquiries and sales analysis. Automation can help reduce input errors and omissions during transcription.

3. This is a flow for updating Google Sheets when subscription information is changed in Stripe. Please use this in conjunction with the information addition flow at the time of new subscription. By keeping the shared information up-to-date, you can prevent the risk of using outdated data for inquiries or analysis.

Summary

By integrating Stripe with LINE WORKS, you can automate notifications upon payment completion, which is expected to speed up customer service and improve operational efficiency. Please try this integration to smoothly handle payment confirmations and customer interactions in your e-commerce operations. If the response speed after payment increases and errors decrease, you can also expect an improvement in customer satisfaction. With Yoom, you can easily set it up without any coding.