How to integrate Wix with Google Chat to notify Google Chat of incoming messages from Wix

Wix, used by many companies, is attractive for its convenience in easily creating websites. Through Wix, you can receive messages from customers, who expect a quick response. However, if notifications do not reach the person in charge in real-time, responses may be delayed, potentially affecting customer satisfaction. To solve this issue, we have developed a flow bot that enables no-code integration between Wix and Google Chat. By utilizing this flow, notifications are sent to Google Chat as soon as messages are received on Wix, without the need for programming. Let's explore the specific benefits and setup methods in the next chapter.

Two Benefits of Automating Notifications from Wix to Google Chat

Here are the benefits for administrators and customer support representatives.

Benefit 1: Achieve Quick Customer Response with Real-Time Notifications

If you are using Wix and have had to manually share inbox messages to Google Chat, it can be cumbersome and lead to sharing delays. This integration allows customer messages received on Wix to be notified in real-time on Google Chat, resolving such issues and enabling quick responses.
Especially for customer support representatives, this notification helps them not miss important inquiries and respond immediately, which is a significant advantage. Being able to respond to customers in real-time can also easily lead to improved customer satisfaction.

Benefit 2: Streamline Notification Aggregation and Inquiry Management

By aggregating notifications to Google Chat, it becomes easier to manage inquiry content in one place. Additionally, seamless integration with Google Workspace allows for immediate reference to files and documents as needed, facilitating smooth information verification. Furthermore, by leveraging Google Chat's bot and automation features, organizing and reminding of inquiry content is automated, helping to prevent omissions. As a result, project managers can easily grasp the inquiry status and establish an efficient management system.

From here, we will explain how to set up the automation of "notifying Google Chat when a message is received on Wix" using Yoom's flow bot template.

[What is Yoom]

How to Create a Flow to Notify Google Chat When a Message is Received on Wix

Things to Prepare in Advance

Here is a list of what you need for the integration work.

Wix

API Key (Access Token)
- Generate it from the Wix Studio dashboard.
- ＞WIX: API Key Generation Screen
- Generate it from the +API Key button at the top right.
- For more details ＞ Wix Official Help: How to Generate an API Key
Account ID
- Click "Copy ID" under "Account ID" at the bottom right of the API Key generation screen.
- For more details ＞ Wix Official Help: How to Get Your Account ID
Site ID
- When accessing the dashboard, check the URL displayed in the browser's URL bar. Typically, the URL is in the following format: https://manage.wix.com/dashboard/{SiteID} The part following dashboard/ in this URL is the Site ID.

Google Chat

※Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.

Google Account Login Information
Client ID
Client Secret

How to obtain each value is here

Step 1: Setting Up My App Integration

Here, we will set up the registration of the app information to be integrated into Yoom. Log in to Yoom's workspace and click + New Connection within the My Apps screen.

A list of apps that can be connected to Yoom will be displayed. Select the app to be connected from the search window and proceed with My App registration.

Wix

Select Wix from the search results. A screen will appear to enter the values obtained in advance preparation.

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Enter each required item and click the Add button. This completes the registration of Wix's My App.

Google Chat

Select Google Chat from the search results. You will be redirected to the Google Account login screen.

Once logged in, a screen will appear to enter the values obtained in advance preparation.

Enter each value and click the Register button to complete the registration of Google Chat's My App.

Step 2: Copy Yoom's Flow Bot Template to My Project

Click this banner.

The template will be copied to my project. Click on the title in the red frame to move to the Flowbot settings screen.

Step 3: App Trigger "When a message is received in the inbox"

Click on the first process of the template.

Retrieve the information to extract from Wix.

(1/2) Select the linked account and action

The items displayed here are already pre-configured.

App trigger title
App
Account information linked with Wix
Trigger action

→ Click Next

(2/2) Select the linked account and action

Log in to the Wix dashboard.

Click on Automation in the side menu, then click on + New Automation in the top right corner.
Create a new automation workflow and select "When a message is received" as the trigger. This trigger automatically executes an action when a message is sent.
Next, select "Send via Webhook" in "Choose Action".
Copy and enter the Webhook URL provided by Yoom into the displayed screen (Target URL).

After entering the Webhook URL, click "Apply" to complete the setup. This will automatically execute the Webhook when a message is sent, sending data to Yoom.

Return to the Yoom settings screen.

→ Click Test → Success, you can retrieve message items from the output.

→ Click Save

Step 4: "Send Message" to integrate with the app

Click on the second process of the template.

In this process, set the notification content for Google Chat.

(1/2) Select the linked account and action

These items are pre-configured.

App trigger title
App
Account information linked with Google Chat
Trigger action

→ Click Next

(2/2) API Connection Settings

Space resource name
- Click the edit field to open a dropdown, and the space name will be picked up. Selecting the relevant space will quote the resource name.

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Message content
- Create a template for the notification. Click the edit field to display the extracted output in a dropdown. Selecting an output will embed the quote code in the edit field. Entering an item beforehand makes it clearer.

→ Click Test → Success

→ Click Save The setup for this flow is complete.

Step 5: Turn on the App Trigger

Once all processes are configured, a complete screen will pop up.

Turn on the trigger to activate the Flowbot. You can switch the toggle in the top left corner of the template.

<span class="mark-yellow">You have set up the Flowbot without programming.</span> Here is the template used this time.

Make the Most of It! 3 Ways to Automate Using Wix and Google Apps

In addition to Google Chat, Wix can also integrate with Google Apps to leverage automation.

1. Notify Google Chat of Wix Form Submissions for Quick Response

This flow instantly notifies Google Chat of Wix form submissions. It eliminates manual work, enables quick information sharing, and facilitates smooth handling of inquiries.
It reduces the risk of missing information and ensures smooth information sharing within the team.

2. Centralize Wix Form Submissions in Google Sheets

When a form is submitted on Wix, the data is automatically added to Google Sheets.
This eliminates the need for manual entry and ensures that the latest information is always reflected, making data sharing and aggregation more efficient.

3. Sending Automatic Reply Emails with Wix Form Submissions

This is a flow where an automatic reply email is sent from Gmail when a Wix form is submitted.
It enables quick responses without hassle, contributing to improved customer satisfaction.

Summary

This time, the flow bot automates the instant notification of messages received on Wix to Google Chat. This notification system helps prevent missing messages and enables a quick response to customer inquiries. Additionally, as a secondary effect, consolidating notifications in one place makes it easier to manage inquiry content, which can improve the overall responsiveness of the team. The setup is easy and requires no coding! Please make use of it.

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See you again!