Translate Slack messages in real time and create tickets in HubSpot

Launch this workflow to connect Translation !

■Overview

Translating Slack posts one by one and manually creating tickets in HubSpot can be time-consuming when communicating with global teams or international customers.
With this workflow, AI smoothly translates posts in a specific Slack channel and automatically creates tickets in HubSpot, helping you overcome language barriers, streamline collaboration, and respond to customers faster.

■Who Is This Template For?

Support representatives who receive inquiries from international customers in Slack and manage them in HubSpot
Those who communicate with international team members in multiple languages and want to streamline task management
Those who want to reduce the effort of manually transferring and translating information between Slack and HubSpot and respond more quickly

■Benefits of Using This Template

Automating the process from posting in Slack to creating a ticket in HubSpot reduces the time previously spent on manual translation and data entry.
Preventing human errors such as manual translation mistakes, missed ticket creation, and data transfer errors helps ensure consistent, higher-quality support.

■Flow Bot Process

First, connect Slack and HubSpot with Yoom.
Next, select Slack as the trigger, set up “When a message is posted to a channel (Webhook),” and specify the channel to monitor.
Then, select the AI feature “Translate” as an operation and configure it to translate the message received from Slack into your preferred language.
Next, configure the AI feature “Extract data from text” to extract the information needed to create a ticket from the translated text.
Finally, select HubSpot’s “Create a ticket” operation and configure it to automatically create a ticket based on the data extracted in the previous step.

※“Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.

■Customization Options for This Workflow

With the AI feature “Extract data from text,” you can freely specify and extract the fields needed to create a ticket, such as the subject and assignee, from the inquiry.
In the HubSpot operation for creating tickets, you can flexibly customize each field, such as the ticket title, content, and assignee, by inserting values obtained in previous steps or setting fixed values.

■Notes

Connect both Slack and HubSpot with Yoom.

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About the Apps

Translation

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