Integrate Dify with Slack so that when there is an inquiry through the form, a response is created in Dify and a notification is sent to Slack.

Step 1: Connect Dify and Slack to My Apps

First, connect Dify and Slack to My Apps.
After logging into Yoom, click on "My Apps" on the left side of the screen and search for Dify from "+New Connection".

For detailed instructions on connecting Dify to My Apps, please check here.
Set any name you like for "Account Name".
Set the API key issued by Dify for "Access Token".
After setting, click "Add" to complete the connection of Dify to My Apps.

Next, search for Slack.

If you are already signed into Slack, a page like the image will be displayed.
If you are not signed in, please sign in on the "Sign in to your workspace" screen.
If you want to use a different workspace, click "Add another workspace" at the top right of the screen to change the settings.
After signing in, select the channel to be notified from "Search for channels" at the bottom of the screen.
Then click "Allow" to complete the connection of Slack to My Apps.

Next, let's copy the Flowbot template.
Log into Yoom and click "Try it" on the banner below.

When the message "Template has been copied!" appears, click "OK" to complete the copying process.

Step 2: Receive Inquiry Content from the Form

Set up to receive inquiry content from the form.
Click "Contact Us".

First, create a response form.
The items within the red frame in the image can be set and checked regardless of the plan.
Some items can only be set with paid plans.
For details, please check here.

Scroll down the page to check the "Completion Page Settings".
This can only be set with a paid plan.
The "Flowbot Trigger for Shared Form Use" allows you to set whether the flowbot is triggered upon form submission or by admin authority.
After setting each item, click "Next".

From the button at the top of the page, you can check samples of the created "Preview Page" and "Completion Page".
"Acquired Values" displays sample values.
After confirming the content, click "Save".

Step 3: Create Response Content with Dify

Next, set up to create response content with Dify.
Click "Send Chat Message".

On the next page, check the "Account Information to Integrate with Dify".
The title can be edited, but do not change the trigger action and click "Next".

Set the message content to be sent to Dify.
For "query", click the field and select "Inquiry Content" from the displayed options.
For "user", enter a half-width numeric value (any identifier) as noted.
Once all settings are complete, click "Test".

Check the information displayed in the output and click "Save".

Step 4: Notify on Slack

Next, set up Slack notifications.
Click "Send Message to Channel".

Edit the title as desired and check the account information, then click "Next".

Set up the message sending.
Refer to the annotation for "Channel ID to Post to", either enter it directly or click the input field and select the destination channel from the displayed options.
The "Message" can be set as desired. This time, a message saying "There was an inquiry" along with the inquiry content and the response content from Dify was included.
By clicking the message input field, you can include form and Dify information in the message.
Once the setup is complete, click "Test".

Check the information displayed in the output and confirm that the message has been posted on Slack, then click "Save".

Finally, click "Turn on Trigger" to complete the preparation for flow operation. Now, when there is an inquiry in the form, the response content will be created with Dify and notified on Slack.

Other Automation Examples Using Dify and Slack

There are many other examples of automation using Dify and Slack at Yoom, so here are a few to introduce!

1. When a new conversation is created in Intercom, generate a response with Dify and notify Slack

When a new conversation is created in Intercom, a response is automatically generated with Dify and notified to Slack. This reduces the manual work of creating responses and notifications, supporting smooth customer service.

2. When a chat is initiated in Channel Talk, create a response with Dify and notify Slack

When a new chat is initiated in Channel Talk, a response is automatically generated using Dify and the team is notified on Slack. This reduces the need for traditional manual responses and checks, supporting smooth business operations.

3. When a ticket is created in Chat Plus, generate a response in Dify and notify Slack

When a new ticket is created in Chat Plus, a response is automatically generated in Dify based on its content, and a notification is sent to Slack. This facilitates easy information sharing across the team and is expected to lead to more efficient customer support.

Benefits and Examples of Integrating Dify with Slack

Benefit 1: Reducing the Effort of Creating Responses

By utilizing Dify to create responses for inquiries from forms and notifying them on Slack, the manual workload is expected to be reduced.
Traditionally, it was necessary for the person in charge to check the inquiry details and create an appropriate response, but by automating this process, the time and effort required for handling inquiries are supported to be reduced.
Furthermore, by notifying on Slack, the entire team can share the inquiry details and responses, preventing individual handling and improving the transparency of operations.
For companies with a large number of inquiries, efficient handling can be achieved, reducing the burden of operations.

Benefit 2: Providing Consistent Responses

By automating responses to inquiries with Dify, providing consistent responses is supported.
In manual handling, there may be differences in expression or variations in response policies depending on the person in charge, but by creating responses in a unified format through automation, consistent handling of inquiry content is expected.
By sharing responses through Slack, other members can review the content and make adjustments if necessary, leading to more appropriate responses.
Especially when multiple people are handling inquiries, providing unified responses allows for consistent handling towards customers and internal stakeholders.

Benefit 3: Streamlining Information Sharing

By notifying inquiry details and responses generated by Dify on Slack, it is considered that information sharing across the team will become smoother.
In manual handling, specific individuals may respond individually, and the content may not be shared with other members, but with this mechanism, inquiry details and responses are automatically shared on Slack, allowing the team to grasp the content of customer interactions.
Additionally, when similar inquiries arise, past responses can be referenced on Slack, reducing the effort of creating responses from scratch.
Especially when inquiry handling is divided among multiple members, it supports preventing information oversight and duplicate handling, thus improving operational efficiency.

Conclusion

In traditional customer support, the process involves checking inquiry details, creating appropriate responses, and then sending them, but with app integration, most of this process is automated.
By reducing manual tasks through automation, not only can time be saved and errors reduced, but consistent responses and strengthened team collaboration are also expected.
As a result, the operational burden is reduced, allowing priority tasks to be addressed, which may lead to improved customer satisfaction.
Yoom's app integration can be easily implemented without programming. Take this opportunity to experience operational efficiency.