Integrate Intercom, Dify, and Chatwork to create a response in Dify and notify Chatwork when a new conversation is created in Intercom.

The integration flow is broadly created through the following processes.

• Register Intercom, Dify, and Chatwork as My Apps
• Copy the template
• Set the trigger in Intercom, which serves as the starting point of the flow, and configure the subsequent operations in Dify and Chatwork
• Turn on the trigger button and verify the integration operation of Intercom, Dify, and Chatwork

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Step 1: Register Intercom, Dify, and Chatwork as My Apps

Register Intercom, Dify, and Chatwork as My Apps to connect them to Yoom.
Completing the My App registration first allows you to proceed smoothly with the automation settings.

First, let's register Intercom as a My App.
Click "My Apps" → "New Connection" on the left side of the Yoom screen.
Search for Intercom in the search bar or find it from the app list.

When the following screen is displayed, set the "Account Name" as desired.
Check here for the method of My App registration.

Move to the Intercom screen and check the access token.
Return to the Yoom screen and set the access token.

Next, let's register Dify as a My App.
Search for Dify in the same way as before or find it from the list.
When the following screen is displayed, set the "Account Name" and "Access Token".

Next, let's register Chatwork as a My App.
Select Chatwork, and when the following screen is displayed, log in to Chatwork.

Once each My App registration is complete, Intercom, Dify, and Chatwork will be displayed in My Apps.

Step 2: Copy the Template

To set up automation, click "Try it" on the banner below.

Read the following screen display and click "OK".

When the following screen is displayed, check the "Title" and "Description".
If you want to make changes, you can do so from the screen below.
To start with the Intercom settings, click "When a new conversation is created".

Step 3: Set up the Intercom trigger that initiates the flow and the subsequent Dify and Chatwork operation settings

The following screen will be displayed, so check the settings.

• "Title" → Can be freely changed
• "Account information linked with Intercom" → Check for discrepancies
• "Trigger action" → When a new conversation is created
  

When the following screen is displayed, select the "Trigger activation interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
※ Note that the trigger activation interval varies depending on the plan.
Once the settings are complete, click "Test" → "Test Successful" → "Save".

Next, to set up Dify, click "Send chat message".
The following screen will be displayed, so check the settings.

• "Title" → Can be freely changed
• "Account information linked with Dify" → Check for discrepancies
• "Action" → Send chat message
  

When the following screen is displayed, set the "query".
Since you will be setting up to send messages to Dify's chatbot, utilize Intercom's output for the setup.
By clicking the arrow within the red frame, you can display the output.
Select "Message content".

Scroll and set "user" as desired.
Once the settings are complete, click "Test" → "Test Successful" → "Save".

Next, let's set up Chatwork.
The following screen will be displayed, so check the settings.

• "Title" → Can be freely changed
• "Account information linked with Chatwork" → Check for discrepancies
• "Action" → Send message
  

When the following screen is displayed, check the precautions.

Next, set the "Room ID".

Scroll and set the "Message content".
Use the output from Intercom or Dify as shown below for the setup.
The following is an example, so set it as you like.
Once the settings are complete, click "Test" → "Test Successful" → "Save".

Step 4: Turn on the trigger button and verify the integration operation of Intercom, Dify, and Chatwork

Finally, click "Turn on Trigger" to complete the automation settings.
Check if the flowbot is operating correctly.

Here is the template used this time.

Other Automation Examples Using Intercom, Dify, and Chatwork

1. This flow automatically notifies Chatwork when a new conversation is created in Intercom.
It is recommended for those who want to share customer messages with their team and respond quickly.
Since Intercom messages are notified in Chatwork, those who regularly use Chatwork for their tasks can avoid missing any updates.

2. This is a flow where a new conversation created in Intercom is automatically added to kintone as a task.
‍ With priorities clearly defined, it seems that work can proceed smoothly.
There is no need to manually create tasks, which can reduce working time.

3. This is a flow where a message is posted on Chatwork, automatically generated by Dify's chatbot, and responded to.
It allows for automatic responses to Chatwork messages, which can improve response speed.
The notification destination in Chatwork can be customized, allowing for various uses.

Summary

Utilizing automated responses with Dify not only allows for speedy responses to customer inquiries but also prevents delays in handling them.
Additionally, it may help reduce variations in responses and resolve differences in handling between team members.
Furthermore, sharing information via Chatwork can make it easier for the entire team to understand the status of responses.

Let's reduce the burden of manual work by leveraging automation with Yoom.