Integrate Freshdesk, Dify, and Chatwork to generate a response with Dify when Freshdesk creates a ticket and notify Chatwork.

Are you feeling the challenge of improving efficiency in handling inquiries on Freshdesk? As inquiries increase, it becomes difficult to maintain quality while reducing the burden. By utilizing Yoom, you can easily set up a flow where Dify automatically generates a response every time a ticket is created in Freshdesk and notifies Chatwork of the content. This mechanism is expected to speed up response times and improve information sharing across the team. With the no-code tool Yoom, you don't need specialized knowledge, making it easy for anyone to start. If you want to improve your workflow in just a few steps, be sure to check it out. Recommended for: - Those who have implemented Freshdesk but feel challenged in improving inquiry handling efficiency - Those considering automating responses using Dify but are unsure about how to integrate with other tools - Those using Chatwork as a team communication tool and want to improve information sharing efficiency - Those looking to optimize their workflow by integrating multiple IT tools related to customer support - Those who want to improve customer satisfaction with quick and consistent responses while using a ticket management system Benefits and Examples of Integrating Freshdesk, Dify, and Chatwork Benefit 1: Reducing the burden on staff through automated response creation When a new ticket is created in Freshdesk, Dify automatically generates a response based on the ticket content. This process significantly reduces the time and effort spent by staff on initial responses. Especially for frequently asked questions or standard inquiries, quick and accurate responses are possible. For example, if a general question about product usage is received, Dify uses a pre-set FAQ database to automatically generate an appropriate response. This allows staff to simply confirm and send the response, freeing up time for other important tasks. Benefit 2: Enables quick responses The response content generated by Dify is notified to the entire team through Chatwork. This process allows the response status to be shared with the team simultaneously, enabling other members to quickly join in support if necessary. For example, if a complex technical issue arises, sharing the content with relevant departments or experts on Chatwork allows the entire team to quickly search for solutions. This is expected to shorten response times and lead to improved customer satisfaction. Benefit 3: Strengthening team collaboration By automatically notifying Chatwork of the information on tickets created in Freshdesk, all team members can easily grasp the response status. This mechanism prevents duplicate responses and facilitates smooth information sharing. For example, during a large-scale campaign inquiry where multiple staff need to respond simultaneously, everyone can confirm which ticket is being handled by whom, allowing for efficient role distribution. Additionally, if an issue is escalated, the progress of the response can be accurately shared, ensuring smooth handovers. Now, let's explain how to use the no-code tool Yoom to "create a response with Dify and notify Chatwork when a ticket is created in Freshdesk." When a new ticket is created in Freshdesk, it can be detected using Freshdesk's API, and an appropriate response can be generated using Dify's AI response generation feature. Then, by using the API provided by Chatwork, the generated response can be notified to a specified Chatwork group. Generally, programming knowledge is required to achieve this, but with the no-code tool Yoom, it can be easily achieved without programming knowledge. The general flow of setting up the process is as follows: - Connect Yoom with Freshdesk, Dify, and Chatwork as My Apps - Copy the template - Detailed flow settings (4 steps) - Turn on the trigger If you are not using Yoom, please register for free from [here](https://yoom.fun/members/sign_up?_gl=1*1oc56uw*_gcl_aw*R0NMLjE3MzA5NjE2NDkuQ2p3S0NBaUF4S3k1QmhCYkVpd0FZaVctLTlCY2VUbTVya2xnaHR5bGpoVkFCRzhUT0N3OVU2YTRIT09MT081a0tOcExDT3BjQ1pncFh4b0NSV2NRQXZEX0J3RQ..*_gcl_au*MTY1ODE2MDExNi4xNzMyNTc5Mzky*_ga*MTI5NDAwNTQxMC4xNzI0ODAyODk4*_ga_663H387CXM*MTczMzgwNjI2NS4yMzAuMS4xNzMzODA3NTk5LjYwLjAuMTIyMTUzMjg2Nw..). If you are already using Yoom, please log in.

Step 1: Integrate Freshdesk, Dify, and Chatwork with My Apps

First, let's connect the apps used in this flow with Yoom.
After logging into Yoom, click "+ New Connection" from "My Apps" in the left menu.

When the app search window appears, enter the name of each app.

Integrate Freshdesk with My Apps

To integrate Freshdesk with My Apps, you need to enter the API key.
After logging into your My Page, click the icon in the top right corner.

Go to "Profile Settings" → "Show API Key" and paste the displayed value into the Yoom screen.

Enter any account name and click "Add" to complete the integration of Freshdesk with My Apps.

Integrate Dify with My Apps

Before integration, please refer to the official website to add an app (chatbot).

Once the app is added, obtain the access token from there.

Click "Monitoring" in the left menu to immediately issue an API key.

Click "+ Create New Secret Key", copy the generated key, and paste it into Yoom.
Enter any account name and click "Add" to complete the integration of Dify with My Apps.

Integrate Chatwork with My Apps

Enter your Chatwork login information.
Once logged in, a screen to allow connection with Yoom will be displayed.

Click "Allow" to complete the integration settings for Chatwork with My Apps.

Once you confirm that each app name is displayed in the list, proceed to the detailed flow settings next.

Click "Try it" on the banner below to copy the template.

Step 2: Setting Up App Triggers in Freshdesk

The initial setting is "When a ticket is created".
On the first page, the account information of the Freshdesk integrated with My App is reflected.

If necessary, modify the title to something clear, verify the account information, and proceed to the next step.
On the next page, set the trigger activation interval.

The trigger activation interval can be selected from 5 to 60 minutes, but note that it may not be selectable depending on the plan of Yoom.
Once you obtain the domain name from the Freshdesk URL, create a ticket for testing and click "Test".

If the test is successful, you can obtain the output.

Once confirmed, click "Save" to complete the app trigger settings.

Step 3: Setting Up to Retrieve Tickets

Next is the setting for "Retrieve Tickets".
On the first page, as before, modify the title and verify the account information.

On the next page, configure the detailed settings for ticket retrieval.

Enter the same domain name as in the first setting.
The "ID" from the output is reflected in the ticket ID field, so if additional information is needed, select it from the dropdown and click "Test".

If the test is successful, you can obtain the specific content of the ticket in the output.
It is confirmed that the ticket content is about "wanting to know how to register for Yoom".

Once confirmed, click "Save" to complete the ticket information retrieval settings.

Step 4: Setting Up Message Sending in Dify

Next is the setting for "Send Chat Message".
On the first page, as usual, modify the title and verify the account information.

‍

query: Select "Plain Text Description" from the output
user: Manually enter any value (in alphanumeric characters)

After entering, click "Test", and if successful, the output will be obtained.

The response content to the ticket is reflected in the output.
Once confirmed, click "Save" to complete the Dify settings.

Step 5: Setting Up Message Sending to Chatwork

The final setting is "Send Message".
After confirming the first page, set the content to be notified to Chatwork.

The message content is set as shown above by default.
Select the room ID, verify and add to the message content, then click "Test".

If the test is successful, a notification will be sent to Chatwork.
It can be confirmed that the ticket content and the response content are reflected.

Once confirmed, click "Save" to complete all settings.

Turn on the trigger and run the flow.

With this, after creating a ticket in Freshdesk, Dify can automatically create a response and receive notifications in Chatwork.

The flow you set up is as follows.

Other Automation Examples Using Dify and Chatwork

There are other automation examples using Dify and Chatwork available in Yoom, so here are a few introductions.

Streamlining Inquiry Responses with HubSpot
This flow automatically generates a response using Dify when an inquiry is received in HubSpot and notifies Chatwork of the content. This flow enables prompt responses and is expected to improve customer satisfaction.

Additionally, it is anticipated to reduce the time required to create responses and alleviate the burden on staff.

Smooth Customer Support with Channel Talk
When a chat is initiated in Channel Talk, Dify immediately generates a response and notifies Chatwork. This shortens response time and facilitates smooth communication.

Additionally, it is expected to enhance seamless information sharing across the entire team.

‍

Quick Support for New Conversations in Intercom
This is an automated flow where Dify generates a response when a new conversation is created in Intercom and notifies Chatwork. This mechanism leads to a swift initial response, which can improve customer satisfaction.

Additionally, it is expected to prevent missed responses, thereby enhancing operational efficiency.

Summary

With Yoom, you can build an efficient inquiry response flow by integrating Freshdesk, Dify, and Chatwork without any coding. It is characterized by its ease of use, allowing anyone to start without programming knowledge.

This system can enhance the quality of customer support by streamlining response operations and facilitating smooth information sharing.
Register for free with Yoom now and take a step forward in improving operational efficiency. App integration with Yoom is the perfect choice for those aiming to boost team productivity.