How to Sync Reviews Posted on Google Business Profile to Microsoft Excel

When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time.
Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.

In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!

By using no-code tools, you can easily set up automation between Gmail and Dropbox.
You can start using it right away, so be sure to give it a try!

Recommended for

Those who want to automatically upload files attached to Gmail to Dropbox
Those who want to integrate Gmail and Dropbox to facilitate smooth file sharing within the team
Those who want to prevent the loss of attachments and ensure proper document storage

For those who want to try it immediately

In this article, we will introduce the integration method using the no-code tool "Yoom".

No complicated settings or operations are required, and even non-engineers can easily achieve it.

You can start right away using the template below, so please give it a try!

Customer reviews are valuable feedback from customers, regardless of their content. Properly addressing reviews can enhance your company's image to those who view the information and convey the appeal of your business, store, product, or service.

This article introduces how to synchronize new reviews posted on Google Business Profile with Microsoft Excel. By listing and managing review information, you can reduce the time spent on manual entry, decrease human errors, and improve response speed. We will explain the benefits of integration and the methods of automation in detail, so please use it as a reference.

Benefits of Integrating Google Business Profile with Microsoft Excel

Benefit 1: Improved Operational Efficiency

With integration, review information is automatically synchronized from Google Business Profile to Microsoft Excel, eliminating the need for manual data entry. This can shorten work time and reduce human errors during transcription. Additionally, automation reduces the need to frequently check the management screen, allowing store operators and customer service representatives to focus on other important tasks. If you are running a B2C business with a large number of customers, the number of reviews is expected to be relatively high, and this automation may save a lot of resources.

For example, when a review is posted at a store managed on Google Business Profile, the information can be automatically reflected in the review list in Microsoft Excel. Store operators can save the trouble of manually checking for new reviews or transcribing them each time they are confirmed, allowing them to focus on tasks such as customer service and sales management.

Benefit 2: Faster Response

With integration, information is updated in Microsoft Excel immediately after a review is posted, facilitating smooth information sharing. As a result, representatives can provide prompt replies and timely information analysis. Especially if you can quickly respond to negative reviews, you may leave a good impression on other customers and potential customers. Additionally, by automatically aggregating review data in Excel, you can efficiently analyze frequently occurring keywords and understand the ratio of positive to negative opinions. By conducting trend analysis over time or quickly grasping customer reactions to specific products or services, you can make data-driven quick decisions and improve services.

For example, since information is synchronized with Microsoft Excel immediately after a review is posted, marketing representatives can quickly grasp the level of evaluation and the content of comments. They can timely analyze changes in the number of posts and evaluations after the start of a campaign or sale and improve strategies, or consult with store operators about the content of negative comments and take measures.

Using the automation tool Yoom, you can easily set up integration and automation. Consider implementing it to effectively utilize reviews.

[What is Yoom]

How to Create a Google Business Profile and Microsoft Excel Integration Flow

Now, let's set up the integration and automation of workflows between Google Business Profile and Microsoft Excel.

Using a template, we will introduce the procedure for creating a workflow to "add to Microsoft Excel when a review is posted on Google Business Profile."

※ The flow introduced this time will also be activated when reviews are updated.

Before You Start

1. Save the file for managing (or analyzing) review information created in Microsoft Excel to OneDrive or SharePoint.

2. Log in to Yoom.

3. Copy the Yoom template from the "Try it" button below.

Step 1: Connect Google Business Profile and Microsoft Excel with My Apps

*If you have already connected the apps, please proceed to Step 2.

1. Select "My Apps" from the left menu and click "+ New Connection" on the right side of the screen.

2. From the list of new connections in My Apps, select Google Business Profile and Microsoft Excel, and connect the apps.
*If your Microsoft 365 (formerly Office 365) plan is not a business plan (Microsoft 365 Business), authentication may fail when connecting Microsoft Excel.

Next, copy the template to My Project and create a Flow Bot.
Please copy the Flow Bot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try This Template" on the page you moved to
3. Register with Yoom
* If you have already registered, the login screen will be displayed, so please log in.

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Step 2: Setting up a trigger to activate when a review is posted on Google Business Profile

1. Open the copied template.
* You can change it to any title from the red-framed part in the figure below.

2. Click on the Flowbot's "App Trigger: When a Review is Posted".

3. Select the linked account and action.
Change the title as needed and click "Next".

4. Set up the API connection for the app trigger.
Select and input each item.
* The activation interval varies depending on the plan. Reference: List of Function Restrictions and Usage Limits for Each Plan

5. Click "Test".

6. If the test is successful, click "Save".

Step 3: Setting up an action to add a record to Microsoft Excel

1. Click on the Flowbot's "Operate Database: Add Record".

2. Link the database.
・Title: Change as needed.
・Each item in "Database Integration": Refer to the notes below the fields for input and selection.
* The figure below is an example of input.

3. Click "Next".

4. Configure the detailed settings for database operations.
Use the output obtained in Step 2 to input the values for the record to be added.
* The figure below is an example of input.

* The figure below is an example of referencing the output. When you click on the input field, candidates will be displayed, so please select the target item.

5. Click "Test".

6. If the test is successful, click "Save".

With this, the flow "Add to Microsoft Excel when a review is posted on Google Business Profile" is complete.
Switch the trigger of the saved flow to ON to activate it.

Click "Try It" on this banner and try creating it yourself.

Other Automation Examples Using Google Business Profile and Microsoft Excel

There are many other examples of automation using Google Business Profile and Microsoft Excel on Yoom, so here are a few introductions.

1. This is a flow that notifies Chatwork when a review is posted on Google Business Profile. You can easily keep track of new posts using your regular chat tool without frequently checking the Google Business Profile management screen. By responding quickly, you can expect to improve customer trust.

2. This is a flow to save Yoom form response data to Microsoft Excel. You can sync information obtained from surveys and campaign applications with Microsoft Excel. It can be used for subsequent processes such as prize preparation, and it is also useful for data aggregation and analysis for customer management and marketing purposes.

3. This is a flow for adding a record to Microsoft Excel when a schedule is registered in Jicoo. By synchronizing schedules such as product briefings, business meetings, and seminars with Microsoft Excel, it can be used for team-wide schedule awareness and for aggregating the number of events by type.

Summary

By integrating Google Business Profile with Microsoft Excel, you can automate the synchronization of review information. This eliminates the need for manual data entry, potentially reducing work time, minimizing human errors, and speeding up follow-ups such as responses and analysis. To make the most of reviews, we encourage you to try this integration. With Yoom, setting up the integration is easy, allowing you to smoothly automate your tasks.