How to automatically create responses with Dify and notify Chatwork when an inquiry is received via Google Forms

Would you like to streamline your inquiry handling by utilizing app integration?
By integrating Google Forms, Dify, and Chatwork, you can streamline customer inquiry handling and enable quick information sharing.
This article explains how to use these tools to automatically generate responses to inquiries received via Google Forms in Dify and notify Chatwork.
You can easily implement it without programming, so please give it a try.

Recommended for

Managers who regularly use Google Forms and Chatwork and want to efficiently share information related to customer support
Team leaders who require quick responses in customer support inquiries
Customer support teams who want to automate inquiry sharing and prevent human errors
Those who use Google Forms, Dify, and Chatwork and want to integrate these apps to further streamline operations

Benefits and Examples of Integrating Google Forms, Dify, and Chatwork

Benefit 1. Improved Work Speed

By automatically generating responses to inquiries received via Google Forms in Dify and notifying the results in Chatwork, manual data entry tasks are eliminated.
This is expected to improve work speed and productivity.
For example, in the customer support department, it is anticipated that the burden of checking and entering form content will be reduced, allowing staff to focus more on customer support.
Reducing manual processing helps allocate more time to tasks that require attention.

Benefit 2. Prevention of Human Errors

Manual tasks are prone to input errors and information leaks, but automating these tasks can help prevent human errors.
By integrating apps, Dify accurately processes data obtained from Google Forms and sends it to Chatwork, reducing manual processes and lowering the possibility of missing or incorrect information.
For example, even with complex inquiries, automation ensures error-free processing, leading to reliable customer support.
Furthermore, automation ensures accurate data transfer, eliminating the need to repeatedly check multiple tools, allowing for worry-free operation.

Benefit 3. Streamlined Communication

With the automatic notification of content sent via Google Forms and responses generated in Dify in Chatwork, communication among team members becomes smoother.
Since necessary information related to customer support can be checked only in Chatwork, the process of verification is reduced, and an improvement in customer support speed is expected.
For example, in support teams, automatic notifications of inquiries from forms assist in quick situation assessment and response progression.
As each member can immediately grasp the situation, duplicate responses and verification errors are reduced, supporting enhanced team collaboration.

Now, let's explain how to use the no-code tool Yoom to automatically create responses in Dify and notify Chatwork when an inquiry occurs in Google Forms. [What is Yoom]

How to Automatically Create Responses in Dify and Notify Chatwork When an Inquiry Occurs in Google Forms

It is possible to achieve this by receiving inquiries sent from Google Forms using the Google Forms API and automatically generating response content using the API provided by Dify.
Additionally, by using the API provided by Chatwork, it is possible to notify Chatwork.
Generally, programming knowledge is required to achieve this, but with the no-code tool Yoom, it can be easily accomplished without programming knowledge.
This time, we will create it through the following major processes.

Integrate Google Forms, Dify, and Chatwork with My Apps
Copy the template
Set triggers in Google Forms and set actions in Dify and Chatwork
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in, and if you are not registered, please proceed with the settings after registering for free.

Step 1. Integrate Google Forms, Dify, and Chatwork with My Apps

First, integrate Google Forms, Dify, and Chatwork with My Apps.
After logging into Yoom, click on "My Apps" on the left side of the screen and proceed with the settings from "+ New Connection".

Search for Google Forms and click on it.

Then sign in with "Sign in with Google".

After signing in, you will see "Yoom is requesting access to your Google Account", so press "Continue". This completes the integration with My Apps.

Next, search for Dify and click on it.

*For instructions on how to integrate Dify with My Apps, please refer to here.

Set any name for "Account Name".
Enter the API key issued by Dify for "Access Token".
Click "Add" after entering to complete the integration with My Apps.

Next, search for Chatwork and click on it.

Once you allow the access request, the integration with My Apps is complete.

Next, proceed with the setup using the Flowbot template.
Log in to Yoom and click "Try it" on the banner below.

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A message saying "Template has been copied!" will appear, so click "OK" to complete the copy.

Step 2. Set up Google Form Trigger

Next, set up the Google Form trigger.
Click "When a response is submitted to the form".

Next, check the "Account information to integrate with Google Form".
You can freely edit the title, but leave the trigger action as is, and click "Next".

Select the "Trigger interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

Please note that the shortest trigger interval varies depending on the plan.
Refer to the annotation to obtain and enter the "Form ID" from the corresponding form URL.
For how to obtain the response content when using Google Form as a trigger, please refer to here.
Once you have finished entering everything, send a test response with the specified form and click "Test".

Confirm that the response information is displayed in the output and click "Save".

Step 3. Set up Dify Action

Next, set up the Dify action.
Click "Send chat message".

As before, perform optional title editing and account information verification, and click "Next" without changing the action.

Set the message content to be sent to Dify.
Since Dify generates response content based on the sent message, enter a message including "Inquiry content" in "query".
"Inquiry content" can be selected from the suggestions displayed when you click the field.
Enter a half-width alphanumeric value (arbitrary identifier) for "user" as per the annotation.

Once everything is set, click "Test", confirm the output content, and then click "Save".

Step 4. Set up Chatwork Action‍

Next, set up the Chatwork action.
Click "Send message".

As before, perform optional title editing and account information verification, and click "Next".

Next, set up the Chatwork connection and message content.
Obtain and enter the "Room ID" from Chatwork.
The "Message" can be optionally edited, and by clicking the field, you can quote information obtained from Google Form or Dify.
This time, we will notify a message including "Inquiry content" and "Response content" as shown in the image.
Once each item is set, click "Test".
Once you confirm that the message has been sent to Chatwork, click "Save".

Click "Turn on trigger" to complete the preparation for flow operation.
Now, when there is an inquiry through Google Form, the response content will be automatically created by Dify and notified to Chatwork.

Other Automation Examples Using Dify

1. Automatically Generate and Respond with Dify's Chatbot When a Message is Posted on Microsoft Teams

When a message is posted on Microsoft Teams, Dify automatically generates a response and replies quickly. This streamlines the handling of simple questions from employees, supporting an environment where staff can focus on tasks that require their attention.

2. When a message is posted on Slack, automatically generate and respond with Dify's chatbot

When a message is posted on Slack, Dify automatically generates a response and replies. This integration eliminates the need for manual replies, supports quick responses, and facilitates smooth communication.

3. Automatically Generate and Respond with Dify Chatbot When a Message is Posted on LINE WORKS

When a message is posted on LINE WORKS, the Dify chatbot automatically generates a response and replies. This integration speeds up business communication and inquiries, making communication tasks, including information sharing, more efficient.

Summary

The integration of Google Forms, Dify, and Chatwork has improved the efficiency and accuracy of handling inquiries. This is expected to speed up customer response times and prevent human errors, thereby enhancing the overall productivity of the team.

Yoom's app integration can be easily implemented without the need for programming. Please refer to the steps in this article to advance the automation of your operations.