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2024/12/19

How to integrate Google Sheets with Capsule CRM to update a task in Capsule CRM when a row is updated in Google Sheets

s.nakazawa

There are many convenient SaaS tools, but implementing them can lead to challenges such as the need to manage tasks across multiple tools.
When managing tasks with Google Sheets and Capsule CRM, issues such as the need for manual data entry, time lags in information sharing, and data inconsistencies due to entry errors can arise.
Integrating these two tools can be an effective solution to these problems.
This article introduces a method to integrate Google Sheets and Capsule CRM without code, automatically reflecting task information in Capsule CRM when a row is updated.

Recommended for

  • Those who use Google Sheets and Capsule CRM in their daily operations
  • Those who want to integrate Google Sheets and Capsule CRM to reduce the effort of task management and automate manual input tasks
  • Those who use Google Sheets and Capsule CRM but feel there are challenges in information integration
  • Those who want to integrate Google Sheets and Capsule CRM to prevent entry errors and improve data accuracy

Benefits and Examples of Integrating Google Sheets and Capsule CRM

Benefit 1: Time-saving on manual input

The process of manually reflecting task information updated in Google Sheets into Capsule CRM is time-consuming.
If there are many opportunities to update tasks, it becomes a burden for the person in charge.
By integrating the two tools, you can automatically reflect the information updated in Google Sheets into Capsule CRM, reducing the time for manual input.
For example, sales representatives often update task information daily in customer support operations, so implementing this integration can save time.
This increases the time available for customer interactions and negotiations, leading to improved operational efficiency.

Benefit 2: Smoother information sharing to strengthen team collaboration

When managing tasks with two tools, manual updates pose a risk of delayed information reflection.
If information sharing is delayed, unnecessary confirmation tasks increase, slowing down business progress.
By integrating Google Sheets and Capsule CRM, information is automatically reflected, enabling smooth information sharing.
For example, a person in charge of multiple customers may only have time to update tasks in Google Sheets.
As a result, the support team may experience confusion due to different information being registered in Google Sheets and Capsule CRM, making smooth customer support difficult.
However, if information sharing proceeds smoothly, team collaboration is strengthened, and efficient business progress can be expected.

Benefit 3: Prevention of entry errors and improvement of data accuracy

When transcribing information updated in Google Sheets into Capsule CRM, manual updates can lead to human errors.
Updating different task information or missing task entries can prevent maintaining data consistency between tools.
By integrating Google Sheets and Capsule CRM, task information can be centrally managed, improving data accuracy and reducing the burden of task management.
For example, if an error occurs during transcription to Capsule CRM, the person in charge may not know the latest information, requiring unnecessary confirmation tasks.
To eliminate such business waste, integrating the two tools is effective.

Now, let's introduce how to use the no-code tool Yoom to "update Capsule CRM tasks when a row is updated in Google Sheets".

[What is Yoom]

How to Update Capsule CRM Tasks When a Row is Updated in Google Sheets

This method can be achieved by receiving updates in Google Sheets using the Google Sheets API and updating Capsule CRM tasks using the API provided by Capsule CRM.
Generally, programming knowledge is required to achieve this, but using the no-code tool Yoom makes it easy to achieve without programming knowledge.

We will create it in the following major processes.

  • Register Google Sheets and Capsule CRM as My Apps
  • Copy the template
  • Set the trigger for Google Sheets, which is the starting point of the flow, followed by the settings for Capsule CRM
  • Turn on the trigger button and check the integration operation between Google Sheets and Capsule CRM

If you are not using Yoom, please register for free here.
If you are already using Yoom, please log in.

Step 1: Integrate Google Sheets and Capsule CRM with My Apps

First, register Google Sheets and Capsule CRM with My Apps to integrate them with Yoom.

1. In the Yoom management screen, select "My Apps" on the left side and click "+ New Connection".

2. In the following screen, search for Google Sheets and Capsule CRM respectively and proceed to the next screen.

For Google Sheets

・Click "Sign in with Google" on the above screen and select the account to integrate.

・Confirm the account and click "Next".

・Click "Continue" to complete the registration with My Apps.

For Capsule CRM

・Enter the Site address above and click "Continue", then select "Allow" on the following screen to complete the registration with My Apps.

Step 2: Copy the Template

Copy the template to integrate Google Sheets and Capsule CRM.

1. Open the link below.

2. Clicking "Try this template" will complete the copy.

Step 3: Setting up the Trigger Google Spreadsheet

Set up the trigger action that initiates the flow.
This flow is triggered when a row is updated in Google Spreadsheet.

1. Select "My Projects" in the Yoom management screen and click "Update Capsule CRM task when a row is updated in Google Spreadsheet".
*The template title can be changed on the next screen.

2. Click "App Trigger When a row is updated".

3. Verify the account linked with Google Spreadsheet and click "Next".
*Other items are set by default.

4. Set the trigger interval and Google Spreadsheet settings.
*Trigger intervals of 5, 10, 15, 30, and 60 minutes are available, and the selectable time varies by plan.
*For each selected interval, the trigger action is checked in the app, and when the action is executed, the flow bot is activated. For immediate reflection of updates in Capsule CRM, a shorter interval setting is recommended.
*Spreadsheet ID and Sheet ID can be selected from "Candidates" displayed by clicking the frame.

*In this case, a Google Spreadsheet is created as shown below for testing. This flow assumes that the Task ID of Capsule CRM is registered in Google Spreadsheet. By combining it with a flow that adds a task to Capsule CRM when a row is added in Google Spreadsheet or a flow that adds a new task to Google Spreadsheet when a new task is created in Capsule CRM, you can register the Task ID linked to Google Spreadsheet.

5. After completing the settings above, conduct a test and save if successful.

Step 4: Setting to Update Capsule CRM Task

Finally, set up to update Capsule CRM task information based on the information obtained from Google Spreadsheet.

1. Click "Update Task to integrate with the app".

2. Verify the account linked with Capsule CRM and click "Next".
*Other items are set by default.

3. Set the Task ID and the items to be updated, and conduct a test.
*Task ID can be selected from "When a row is updated" in the output displayed by clicking the frame. (Values are displayed in double brackets) Items to be updated can also be selected from the output. You can also directly input fixed phrases.

4. When the test is successful, the task information in Capsule CRM will be updated.
If there are no issues, save it.

5. When the trigger is turned ON, any row updates in Google Spreadsheet will automatically be reflected in the Capsule CRM task.

If you have any questions about the flow introduced, please check the help page.

Other Automation Examples Using Google Sheets and Capsule CRM

There are many other examples of automation using Google Sheets and Capsule CRM on Yoom, so here are a few to introduce.

1. Delete Capsule CRM Tasks When a Row is Updated in Google Sheets

When a task is completed, you can update the information in Google Sheets to automatically delete the task in Capsule CRM.
By using this integration, you can reduce the burden of task deletion work and prevent any omissions in deletion.

2. Create a project in Capsule CRM when a row is added in Google Sheets

By integrating Google Sheets with Capsule CRM, you can centrally manage project creation.
Utilizing this integration will streamline the reflection of project information, enabling members to proceed with their tasks smoothly.

3. Notify Slack when a row is updated in Google Sheets

You can automatically notify the completion of updates in Google Sheets.
This integration saves you the trouble of manually reporting task completion and prevents any communication lapses with your supervisor.

Summary

When managing tasks with Google Sheets and Capsule CRM, transferring information becomes a challenge.
However, by integrating these tools, you can reduce manual data entry and enable smooth information sharing.
This also helps prevent human errors during data transfer and reduces the burden of task management.
The integration of Google Sheets and Capsule CRM can be achieved without coding by using Yoom.
You can implement it by simply following the steps introduced in this article, so take this opportunity to incorporate automation and achieve centralized task management.

The person who wrote this article
s.nakazawa
I've been running a personal blog for over 5 years. When writing, it is important to explain the information readers want to know in an easy-to-understand manner. Based on the writing experience I learned in managing a blog, I will introduce how to use and appeal of Yoom, which can automate complex tasks without code, in an easy-to-understand manner.
Tags
Automation
Automatic
Integration
Google Sheets
Capsule CRM
App integration
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