How to create a response with Dify and notify Slack when a new conversation is created in Intercom

Have you ever found it tedious to manually craft responses to inquiries received in Intercom?
In this article, we’ll show you how to automatically generate responses using Dify when a new conversation is created in Intercom—and send a notification to Slack.

By integrating Intercom with Dify, you can automatically generate response content.
And when connected with a chat tool like Slack, you can review and edit the responses before sending—ensuring both speed and accuracy.
This setup helps speed up customer support and enables faster replies to your customers.
Be sure to check it out!

Recommended for

You manage customer support with Intercom and want to respond faster
You want to reduce human error in support responses and provide accurate information
You’re using multiple tools and want to centralize customer support history
You’re looking to automate your workflow using tools like Dify and Slack
You want to improve customer support and enable quicker internal communication

For those who want to try it right away

‍This article introduces an integration method using the no-code tool Yoom.
No complex setup or technical expertise is needed—non-engineers can implement it with ease.
You can get started right away using the template below, so give it a try!

[What is Yoom]

How to Create an Integration Flow between Intercom and Dify

Let's explain how to set up "When a new conversation is created in Intercom, create a response in Dify and notify Slack" using Yoom.
The flow bot setup process will proceed as follows.

Register My Apps
Copy the Template
Set Triggers and Actions
Turn on the Trigger and Check Operation

If you don't have a Yoom account yet, you can create one here.

Step 1: Integrate Intercom and Dify with My Apps

Let's proceed with integrating Yoom and the apps.

1. Register My Apps in Intercom

First, integrate Intercom with Yoom.

Enter the account name and access token.
For detailed instructions on registering My Apps in Intercom, please check here.

With this, you have completed registering My Apps in Intercom.

2. Register My Apps in Dify

Next, integrate Dify with Yoom.
Similarly, click My Apps → New Connection → Dify.
Enter the account name and access token.
For detailed instructions on registering My Apps in Dify, please check here.

With this, you have completed registering My Apps in Dify.

3. Register My Apps in Slack

Finally, integrate Slack with Yoom.
Select My Apps in Yoom's workspace, then click New Connection → Slack.
On the screen to request access permissions, select the posting destination for Yoom and click "Allow".

With this, you have completed registering all My Apps!

Step 2: Copy the Template

Next, copy the template you will use to My Projects in Yoom.
Click the banner below.

When clicked, the screen will switch to Yoom's template site.
Please click "Try this template" on that screen.

After that, a message will appear indicating that the template copy is complete, so click "OK".

With this, the template copy is complete.

Step 3: Set Intercom Trigger

Next, let's proceed to the flowbot settings.

Click on the "When a new conversation starts" item of the template you just copied.

1. Select Linked Account and Action

・The title is set but can be changed.
・Check the account information linked with Intercom.
・Select "When a new conversation is created" as the trigger action.

2. API Connection Settings for App Trigger

・Set the trigger activation interval.
・You can choose the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・The shortest activation interval varies depending on the plan.
・Once set, run the test.

・If the test is successful and you can get Intercom information in the output, save it.

Step 4: Set Dify Action

Next, click "Send Chat Message".

1. Select Linked Account and Action

・You can change the title.
・Check the account information linked with Dify.
・Select "Send Chat Message" as the action.
・Once set, click "Next".

2. API Connection Settings

・Enter query and user.
・Select the conversation content from Intercom's output for the query.
・Once entered, perform the test.

・If you can get Dify's information, save it.

Step 5: Set Slack Action

This is the final step!
Click "Send Message to Channel" to complete the flowbot.

1. Select Linked Account and Action

・If you want to change the title, enter it.
・Check the account information linked with Slack.
・Select "Send Message to Channel" as the action.
・Once set, click "Next".

2. API Connection Settings

・Set the channel ID for the posting destination.
・Create a message by selecting the response content from Dify's output.
・Once set, click test, and if you can notify Slack, save it.

After clicking save, a message will appear indicating that the flowbot setup is complete, so click "Turn on Trigger".

With this, the flowbot setup is completely finished!

Other Automation Examples Using Intercom, Dify, and Slack

In addition to the integrations introduced today, various automations can be achieved by utilizing the APIs of Intercom, Dify, and Slack.

If there's anything that piques your interest, please give it a try!

‍‍Automation Examples Integrating Intercom and Slack

You can set up notifications in Slack when a new conversation is created in Intercom or when a user replies in Intercom.

Automation Example Using Intercom

Add Customer Information to CRM App When a New Conversation is Created in Intercom

Automatically add customer information to Salesforce, HubSpot, etc., when a new conversation is created in Intercom.

Add conversation information as a task to the database when a new conversation is created in Intercom

Automatically add conversation information as a task to Google Sheets, Microsoft Excel, etc., when a new conversation is created in Intercom.

Example of Automation Using Dify

Create a response with Dify when there is an inquiry through a form and notify it to a chat tool

When there is an inquiry through Google Forms or similar, a response is created with Dify and automatically notified to Slack, Microsoft Teams, etc.

If you receive an inquiry via email, create a response with Dify and notify via email

Create responses to emails received in Gmail or Outlook using Dify, and automatically reply or send emails to the person in charge.

Automation Example Using Slack

Notify Slack When a Task is Completed in a Project Management App

Automatically notify Slack when a task is completed in apps like Asana or Trello.

Post a summary of the meeting content to Slack after the web meeting ends

Once a web meeting on Google Meet or Zoom ends, the content is transcribed and summarized, then automatically posted to Slack.

Benefits and Examples of Integrating Intercom and Dify

Benefit 1: Improved Customer Satisfaction through Quick Response

When a new conversation is created in Intercom, it is possible to automatically generate a response in Dify and notify the content in Slack.
This should reduce the need for manual input and thinking about response content.
For example, suppose multiple inquiries reach customer support in a day.
Manually, it takes time to respond, right?
By integrating Intercom and Dify, responses can be automatically generated, leading to time savings.
Furthermore, by notifying the response content in Slack, you can check it before sending it to the customer, potentially providing more accurate information.
With speedy customer support, wait times for responses may decrease, leading to improved customer satisfaction.

Benefit 2: Reduction of Human Errors

Since response content can be automatically generated in Dify, a reduction in manual input and response errors can be expected.
For example, suppose an inquiry about a service malfunction reaches Intercom.
Manually, you might mistakenly describe the solution.
By integrating Intercom and Dify, such risks can be reduced, and consistent responses can be presented to customers.
Additionally, by notifying in the Slack you always use, it also helps prevent missed responses.
Preventing human errors can lead to improved operational efficiency.

Benefit 3: Centralized Management of Response History

By integrating Intercom, Dify, and Slack, you can also visualize the history of customer inquiries.
Since inquiry information becomes easier to share with the team, smooth customer responses should be possible.
Without manually checking whether an inquiry has reached Intercom, the response content created in Dify arrives in Slack, allowing you to check information without switching between tools.
Additionally, since previous inquiry content can also be referenced in Slack, it leads to centralized information.
This should facilitate smooth customer responses and increase work speed.

These are the benefits of integrating Intercom, Dify, and Slack.

Summary

By integrating Intercom, Dify, and Slack, you can reduce the effort of manually thinking about response content and potentially provide quick information to customers.
Additionally, centralized inquiry information in Slack can be expected, potentially leading to increased productivity in customer support operations.
Furthermore, by using Yoom, you can create app integrations and flow bots without code.
Even those who previously couldn't integrate due to lack of specialized knowledge can easily operate it.
Why not take this opportunity to integrate Intercom, Dify, and Slack and automate your inquiry operations?