How to integrate Intercom, Dify, and Slack to create a new conversation in Intercom, generate a response in Dify, and notify in Slack

Don't you find it tedious to manually create responses to inquiries received on Intercom?
In this article, we will introduce a method to "Create a response with Dify when a new conversation is created in Intercom and notify it on Slack."
By integrating Intercom with Dify, you can automatically create response content.
Furthermore, by linking with chat tools, you can review and modify the response content.
This improves the speed of customer support and enables the fastest response to customers.
Please take a look.

Recommended for

If you fit any of the following, try integrating Intercom, Dify, and Slack!

・Those who are using Intercom for customer support and want to improve response speed
・Those who want to reduce human errors in customer support and provide accurate information
・Those who use multiple tools and want to centrally manage customer interaction history
・Those who want to automate tasks by introducing Dify and Slack
・Those who want to improve customer interactions and quickly share information within the team

Benefits and Examples of Integrating Intercom and Dify

Benefit 1: Improved Customer Satisfaction through Quick Response

When a new conversation is created in Intercom, it is possible to automatically create a response with Dify and notify it on Slack.
This reduces the need to manually input or think about response content.
For example, suppose multiple inquiries are received by customer support in a day.
Manually, it may take time to respond.
By integrating Intercom and Dify, you can automatically create responses, saving time.
Additionally, by notifying the response content on Slack, you can review it before sending it to the customer, providing more accurate information.
Speedy customer support reduces waiting time for responses, potentially leading to improved customer satisfaction.

Benefit 2: Reduction of Human Errors

By automatically creating response content with Dify, you can expect to reduce manual input and response errors.
For example, suppose an inquiry about a service issue is received on Intercom.
Manually, you might mistakenly describe the solution.
By integrating Intercom and Dify, you can reduce such risks and present consistent responses to customers.
Also, by notifying on the usual Slack, you can prevent missed responses.
Preventing human errors can lead to improved operational efficiency.

Benefit 3: Centralized Management of Response History

By integrating Intercom, Dify, and Slack, you can visualize customer inquiry history.
Sharing inquiry information with the team becomes easier, allowing for smooth customer interactions.
Without manually checking if an inquiry has arrived on Intercom, the response content created by Dify arrives on Slack, allowing you to check information without switching between tools.
Additionally, you can refer to previous inquiry content on Slack, expecting centralized information.
This facilitates smooth customer interactions and is expected to improve work speed.

These were the benefits of integrating Intercom, Dify, and Slack.
Next, we will explain about Yoom.

[What is Yoom]

How to Create an Integration Flow with Intercom and Dify

Now, let's explain how to set up "Create a response with Dify when a new conversation is created in Intercom and notify it on Slack" using Yoom.
The flow bot setup process proceeds as follows.

・Register My App
・Copy the template
・Set triggers and actions
・Turn on the trigger and check the operation

If you do not have a Yoom account yet, please issue one from here.

Step 1: Integrate Intercom and Dify with My App

Let's work on integrating Yoom with the app.

1. Register My App in Intercom

First, integrate Intercom with Yoom.

Enter the account name and access token.
For detailed instructions on registering My App in Intercom, please check here.

This completes the registration of My App in Intercom.

2. Register My App in Dify

Next, integrate Dify with Yoom.
Similarly, click My App → New Connection → Dify.
Enter the account name and access token.
For detailed instructions on registering My App in Dify, please check here.

This completes the registration of My App in Dify.

3. Register My App in Slack

Finally, integrate Slack with Yoom.
Select My App in Yoom's workspace, then click New Connection → Slack.
On the screen to request access permissions, select the Yoom posting destination and click "Allow".

This completes the registration of all My Apps!

Step 2: Copy the Template

Next, copy the template you will use to My Project in Yoom.
Click the banner below.

When clicked, the screen will switch to Yoom's template site.
Please click "Try this template" on that screen.

After that, a message will appear indicating that the template copy is complete, so click "OK".

With this, the template copy is complete.

Step 3: Set Intercom Trigger

Next, proceed to the Flowbot settings.

Click on the "When a new conversation starts" item of the template you just copied.

1. Select Linked Account and Action

・The title is set but can be changed.
・Check the account information linked with Intercom.
・Select "When a new conversation is created" as the trigger action.

2. API Connection Settings for App Trigger

・Set the trigger activation interval.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・The shortest activation interval varies depending on the plan.
・Once set, run the test.

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・If the test is successful and you can obtain Intercom information in the output, save it.

Step 4: Set Dify Action

Next, click "Send Chat Message".

1. Select Linked Account and Action

・You can change the title.
・Check the account information linked with Dify.
・Select "Send Chat Message" as the action.
・Once set, click "Next".

2. API Connection Settings

・Enter query and user.
・Select the conversation content from the Intercom output for the query.
・Once entered, run the test.

・If you can obtain Dify information, save it.

Step 5: Set Slack Action

This is the final step!
Click "Send Message to Channel" to complete the Flowbot.

1. Select Linked Account and Action

・If you want to change the title, enter it.
・Check the account information linked with Slack.
・Select "Send Message to Channel" as the action.
・Once set, click "Next".

2. API Connection Settings

・Set the channel ID to post to.
・For the message, select the response content from Dify's output to create the message.
・Once set, click test and if you can notify Slack, save it.

Once you click save, a message will appear indicating that the Flowbot setup is complete, so click "Turn Trigger ON".

With this, the Flowbot setup is completely finished!

Other Automation Examples Using Intercom and Dify

Yoom offers a variety of templates.
This time, we will introduce three templates utilizing Intercom and Dify.

1. This template notifies Discord when a new conversation is created in Intercom and generates a response using Dify.

By eliminating the need to think about response content, you can spend more time on other important tasks.
Additionally, since you can perform confirmation tasks using the chat tool you always use, you can expect an improvement in customer response speed.

2. This is a template for creating a new conversation in Intercom, crafting the response in Dify, and notifying Google Chat.

Handling it manually can lead to errors and inconsistencies.
By utilizing this template, you can provide a stable response to customers.

3. This is a template for creating a new conversation in Intercom and notifying LINE WORKS with the response content created in Dify.

You can aggregate the response content in LINE WORKS, allowing you to visualize the response history.
For example, even if you want to check the content of a previous inquiry, you can retrieve the information from LINE WORKS.
This is expected to improve the quality of customer service.

Summary

By integrating Intercom, Dify, and Slack, you can reduce the effort of manually crafting responses and provide quick information to customers. Additionally, centralizing inquiry information in Slack can potentially enhance the productivity of customer support operations. Furthermore, using Yoom allows for no-code app integration and flow bot creation. Even those without specialized knowledge who previously couldn't integrate can now easily operate it. Why not take this opportunity to automate your inquiry processes by integrating Intercom, Dify, and Slack?