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Are you tired of creating responses for Intercom?
By integrating Intercom with Dify, you can automate this. With the added integration to Slack, you can easily review and edit responses with your team before sending them, ensuring both speed and accuracy.
In this article, we’ll show you how to automatically generate responses using Dify when a new conversation is created in Intercom, and share the content to Slack.
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In this guide, you'll learn the step-by-step process of how to use Yoom to connect Intercom, Dify, and Slack to create a response using Dify for new conversations added to Intercom and share with your team via Slack.
Yoom offers ready-made templates for easy setup in creating an automated response flow by integrating Intercom, Dify, and Slack. Click the "Try it" button to get started now!
We'll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
Let's walk through how to set up a flow that automatically generates using Dify and share responses to Slack when messages are posted on Intercom.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
If you don’t have a Yoom account yet, register now from this registration form!
After logging into Yoom, go to "My Apps" from the left side menu and click "+ Add".
Search for "Intercom" from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Now the Intercom is connected :)
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for "Dify" from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Dify registration is complete :)
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for "Slack" from the app list and select it.
Select the Slack workspace and the channel where messages should be posted.
Click "Allow" to grant permissions and complete the integration.
Now app registration is complete :)
Click the "Try It" button to copy the pre-built template into your project.
Click "Try this template".
Click "OK" and assign a name to the Flowbot for recognition.
The template will be copied to your "My Project".
Let’s set up the trigger action. Click on the Intercom app trigger item.
Give your trigger a title (optional). Confirm the pre-configured settings and click “Next”.
Set your trigger interval (how often you want Yoom to check Intercom for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Once set, run a test.
If the test succeeds, the retrieved value will be updated. Then, click “Save”.
Next, let’s set up the Dify action. Click on the Dify action item.
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
Click inside the box, and select “Message Content” from Intercom’s retrieved value of the previous action. You can add instructions to Dify here.
By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.
📚 Reference: For more details on retrieved values and how to set them up, see the guide here.
Then, set the user.
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Once the setup is complete, click “Test”. If everything looks good, click “Save”.
Finally, let’s set up to send the generated content by Dify in Slack. Click on the Slack action item.
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
Select the Destination Channel ID (where you want to post the message) from the displayed options.
Set the Message to be shared on Slack.
Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Slack.
Once set, run a test. If successful, the message will be sent in Slack. Then hit "Save".
Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.
That’s it! 🎉 The Flowbot is now complete!
By integrating Intecom, Dify and Slack, you can unlock a wide range of automation possibilities that simplify your workflows. Here are some examples you can explore for your next automation!
Notify via Slack When a New Conversation or Reply is Created in Intercom
Set up automatic notifications in Slack when a new conversation is initiated or when a user replies in Intercom. This keeps your team updated on user interactions.
Add Customer Information to CRM App When a New Conversation is Created in Intercom
Automatically add customer information to CRM platforms like Salesforce or HubSpot when a new conversation is created in Intercom, streamlining your customer data management.
Add Conversation Information as a Task in Google Sheets or Microsoft Excel
When a new conversation is created in Intercom, automatically add the conversation details as a task to Google Sheets, Microsoft Excel, or similar tools for easier tracking and follow-up.
Create a Response with Dify for Form Inquiries and Share via Chat Tools
When a response is submitted through Form tools, Dify can automatically create a response and send notifications to Slack, Microsoft Teams, or another chat tool.
Generate a Response for Inquiry Emails with Dify and Notify via Email
Dify can be used to generate responses to emails received in Gmail or Outlook, and automatically send the response to the person in charge or reply to the inquiry.
Notify via Slack When a Task is Completed in a Project Management App
Automatically notify via Slack when a task is completed in project management apps like Asana or Trello, keeping your team updated on project progress.
Post a Meeting Summary to Slack After Web Meeting Ends
Once a web meeting is done, transcribe and summarize the meeting content, then automatically post it to Slack for easy reference.
By integrating Intercom with Dify, you can automatically generate responses when a new conversation is created and notify your team via Slack. This saves time by reducing the need for manual input.
For example, when multiple messages are received, responses can be automatically generated, speeding up the process. With Slack notifications, your team can review and adjust responses before sending, ensuring accuracy. Faster support leads to quicker response times and higher customer satisfaction.
Automatic responses in Dify reduce the risk of human errors, such as providing incorrect information. By integrating Intercom and Dify, you can ensure consistent, accurate replies.
Slack notifications act as a final check, preventing missed or incorrect responses, improving both operational efficiency and response quality.
Integrating Intercom, Dify, and Slack centralizes customer interaction history, making it easier to share and access information.
With responses automatically posted in Slack, your team doesn’t need to switch between tools. This improves collaboration and speeds up response times, ensuring smoother customer interactions.
By integrating Intercom, Dify, and Slack, you can automate response creation, reducing the manual effort involved and enabling quicker replies. Centralizing inquiry information in Slack improves team collaboration and can boost productivity in customer support operations.
Best of all, no technical expertise is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
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