Click "Try this template".

Click "OK" and assign a name to the Flowbot for recognition.

The template will be copied to your "My Project".

Step 3: Set Up Intercom Trigger

Let’s set up the trigger action. Click on the Intercom app trigger item.

Give your trigger a title (optional). Confirm the pre-configured settings and click “Next”.

Set your trigger interval (how often you want Yoom to check Intercom for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan. 

⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.

Once set, run a test.

If the test succeeds, the retrieved value will be updated. Then, click “Save”.

Step 4: Set Up Dify Action

Next, let’s set up the Dify action. Click on the Dify action item.

Same as before, give an action a title (optional). Confirm the settings, and click “Next”.

Click inside the box, and select “Message Content” from Intercom’s retrieved value of the previous action. You can add instructions to Dify here.

By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.

📚 Reference: For more details on retrieved values and how to set them up, see the guide here.

Then, set the user.

Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.

Once the setup is complete, click “Test”. If everything looks good, click “Save”.

Step 5: Set Up Slack Action

Finally, let’s set up to send the generated content by Dify in Slack. Click on the Slack action item.

Same as before, give an action a title (optional). Confirm the settings, and click “Next”.

Select the Destination Channel ID (where you want to post the message) from the displayed options. 

Set the Message to be shared on Slack.
Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Slack. 

Once set, run a test. If successful, the message will be sent in Slack. Then hit "Save".

Step 6: Activate the Flowbot

Toggle the "Trigger On" button to activate your flow!

Check if the Flowbot you set up is working properly.

That’s it! 🎉 The Flowbot is now complete!

💡 Other Automation Examples Using Intercom, Dify, and Slack

By integrating Intecom, Dify and Slack, you can unlock a wide range of automation possibilities that simplify your workflows. <span class="mark-yellow">Here are some examples you can explore for your next automation</span>!

‍‍Automation Examples Using Intercom and Slack

Notify via Slack When a New Conversation or Reply is Created in Intercom

Set up automatic notifications in Slack when a new conversation is initiated or when a user replies in Intercom. This keeps your team updated on user interactions.

Automation Example Using Intercom

Add Customer Information to CRM App When a New Conversation is Created in Intercom

Automatically add customer information to CRM platforms like Salesforce or HubSpot when a new conversation is created in Intercom, streamlining your customer data management.

Add Conversation Information as a Task in Google Sheets or Microsoft Excel

When a new conversation is created in Intercom, automatically add the conversation details as a task to Google Sheets, Microsoft Excel, or similar tools for easier tracking and follow-up.

Automation Examples Using Dify

Create a Response with Dify for Form Inquiries and Share via Chat Tools

When a response is submitted through Form tools, Dify can automatically create a response and send notifications to Slack, Microsoft Teams, or another chat tool.

Generate a Response for Inquiry Emails with Dify and Notify via Email

Dify can be used to generate responses to emails received in Gmail or Outlook, and automatically send the response to the person in charge or reply to the inquiry.

Automation Example Using Slack

Notify via Slack When a Task is Completed in a Project Management App

Automatically notify via Slack when a task is completed in project management apps like Asana or Trello, keeping your team updated on project progress.

Post a Meeting Summary to Slack After Web Meeting Ends

Once a web meeting is done, transcribe and summarize the meeting content, then automatically post it to Slack for easy reference.

👏 Benefits and Examples of Integrating Intercom, Dify, and Slack

Benefit 1:  Improve Customer Satisfaction Through Quick Response

By integrating Intercom with Dify, you can automatically generate responses when a new conversation is created and notify your team via Slack. This saves time by reducing the need for manual input.

For example, when multiple messages are received, responses can be automatically generated, speeding up the process. With Slack notifications, your team can review and adjust responses before sending, ensuring accuracy. <span class="mark-yellow">Faster support leads to quicker response times and higher customer satisfaction</span>.

Benefit 2: Reduce Human Errors

Automatic responses in Dify reduce the risk of human errors, such as providing incorrect information. By integrating Intercom and Dify, you can ensure consistent, accurate replies.

<span class="mark-yellow">Slack notifications act as a final check, preventing missed or incorrect responses, improving both operational efficiency and response quality</span>.

Benefit 3: Centralize Response History Management

Integrating Intercom, Dify, and Slack <span class="mark-yellow">centralizes customer interaction history, making it easier to share and access information</span>.

With responses automatically posted in Slack, your team doesn’t need to switch between tools. This improves collaboration and speeds up response times, ensuring smoother customer interactions.

📖 Summary

By integrating Intercom, Dify, and Slack, you can automate response creation, reducing the manual effort involved and enabling quicker replies. Centralizing inquiry information in Slack improves team collaboration and can boost productivity in customer support operations.

Best of all, no technical expertise is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!

👉 Create your free Yoom account now