How to create a response with Dify and notify via Slack when you receive an inquiry email in Outlook

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When the message "Template has been copied!" appears, click "OK" to complete the copy.

Step 2: Set the Trigger

Next, set the trigger in Outlook.
Click "When an email with a specific subject is received".

Next, check the "Account information to integrate with Outlook".
You can freely edit the title, but do not change the trigger action, and click "Next".

You can select the "Trigger interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
*Please note that the shortest trigger interval varies depending on the plan.
Select the "Email folder ID" from the displayed options.
Once the setup is complete, click "Test".
Check if the information retrieved from Outlook is displayed in the output, and if there are no issues, click "Save".

Step 3: Set the Action

Next, set the action for Dify. Click "Send a chat message".

Edit the title as desired and check the account information, then click "Next".

Set the message content to be sent to Dify.
For "query", click the field and select "Body" from Outlook from the displayed options.
For "user", enter a half-width numeric value (any identifier) as noted.
Once all settings are complete, click "Test" and check the information output by Dify.
If there are no issues, click "Save".

Step 4: Set the Action

Next, set the action for Slack.
Click "Send a message to a channel".

Edit the title as desired and check the account information, then click "Next".

For "Channel ID to post to", click the field and select the channel where Yoom was added from the displayed options.
The "Message content" can be edited as desired. This time, we set a message including the subject and body of the inquiry email and Dify's response content.
Once the setup is complete, click "Test" to check if the message set in Slack is sent.
If there are no issues, click "Save".

Click "Turn on Trigger" to complete the preparation for the flow operation.
With this, when an inquiry email is received in Outlook, the response content is automatically created by Dify, and the inquiry content and Dify's response proposal are notified in Slack.

Other Automation Examples Using Outlook, Dify, and Slack

In addition to the integrations introduced today, it is possible to achieve various automations by utilizing the APIs of Outlook, Dify, and Slack.

If there's anything that interests you, please give it a try!

Automation Examples Integrating Outlook and Slack

You can set up notifications in Slack when a message is received in Outlook, or share files in Slack when an email with attachments is received in Outlook.
Additionally, it is possible to send files posted in Slack through the integrated Outlook.

Automation Example Using Outlook

Save Received Messages and Document Contents in a Database with Outlook

Automatically save the contents of messages and attached documents received in Outlook to Microsoft Excel, Notion, etc.

Automatically Save Documents Received in Outlook to Cloud Storage

Automatically save documents received in Outlook to OneDrive or Microsoft SharePoint.

Automation Example Using Dify

Create a response with Dify when there is an inquiry through a form and notify via chat tool

When there is an inquiry through Google Forms or similar, a response is created with Dify and automatically notified to Slack, Microsoft Teams, etc.

Create responses to inquiries sent to customer support tools with Dify and notify them in chat tools

Automatically create responses with Dify to inquiries sent to tools like Intercom or Zendesk and notify them in Slack, Microsoft Teams, etc.

Examples of Automation Using Slack

Notify Slack of Today's Schedule and Tasks Due Today

Automatically notify Slack of today's schedule from Google Calendar and tasks due today in Notion.

Post a summary of the meeting content to Slack after the web meeting ends

Once a web meeting on Google Meet or Zoom ends, the content is transcribed and summarized, then automatically posted to Slack.

Benefits and Examples of Integrating Outlook, Dify, and Slack

Benefit 1: Enhancing Customer Satisfaction through Faster Email Responses

For customer support staff and team leaders, promptly responding to inquiry emails is essential for improving customer satisfaction.
However, manually checking emails and crafting individual responses can be time-consuming and labor-intensive.
By integrating Outlook, Dify, and Slack, response suggestions based on the content of received emails can be automatically generated by Dify and notified via Slack.
This allows representatives to provide quick and appropriate responses, preventing any missed communications.
For example, inquiries received outside business hours can be automatically processed, enabling immediate response at the start of the next business day.

Benefit 2: Reducing Human Errors and Improving Response Quality

For quality control personnel and team leaders, avoiding human errors that often occur during support staff's inquiry responses is a critical issue.
However, manually creating responses poses risks of typos and missing information.
By utilizing Dify, consistent and accurate responses can be prepared in a short time.
Moreover, if notifications are sent to the entire team via Slack, sharing and verifying with other members becomes easier, allowing for double-checking.
For instance, by having the team review the response content, important information omissions can be prevented.
This minimizes human errors and leads to improved quality in customer interactions.

Benefit 3: Streamlining Business Processes and Optimizing Resources

For companies spending a significant amount of time on email responses, streamlining business processes is a crucial challenge.
By integrating Outlook, Dify, and Slack, response suggestions based on inquiry content can be automatically generated by Dify and notified via Slack.
This simplifies the routine initial response process, allowing representatives to allocate resources to more value-added tasks.
For example, by simply adding necessary information to the response suggestion generated by Dify, the response can be completed, and the response status can be shared in real-time via Slack.
As a result, it leads to improved overall team efficiency and smooth progress management.

Conclusion

Integrating Outlook, Dify, and Slack is expected to streamline inquiry response tasks, reducing effort while enabling high-quality customer interactions.
The introduction of automation offers numerous benefits, such as reducing manual work involved in creating response suggestions, preventing human errors, and streamlining customer response processes.

Yoom's app integration can be easily implemented without programming, so take this opportunity to experience the efficiency gains from automation!