Handling customer inquiries that require specialized knowledge can be challenging, especially for new team members. This can lead to delays in providing responses, impacting both productivity and customer satisfaction. The same applies to project management tasks, where timely updates and efficient communication are key.
In this article, we’ll show you how integrating Slack with Gemini can speed up your customer support process and improve project management. By using Gemini’sassistant to analyze content posted on Slack and automatically update the results, your team can provide quicker, more accurate responses and stay on top of project tasks.
Meet Yoom: No-Code Automation
Yoom is a next-generation no-code automation that lets you connect and automate tasks between your favorite apps. Connecting different apps can be challenging for non-engineers, but Yoom makes automation accessible to everyone.
🌐 Connect with apps like Slack, Gemini, and more.
📖 Use automation templates - no technical setup required
📈 Boost productivity and reduce human errors
You don't need to go through a complex setup and IT jargon, you can build your automation workflows with just a few clicks :) It's designed for those who want to streamline their daily work and save hours of time and stress from repetitive work.
In this guide, you'll learn the step-by-step process of how to use Yoom to connect Microsoft Teams and Gemini, analyze content posted on Slack using Gemini’s assistant, and update the response in Slack.
✨ Recommended for
Those who want to automate response generation in Slack with Gemini
Anyone looking to improve workflow efficiency by integrating Slack and Gemini
Teams aiming to reduce response times and improve customer support efficiency with Slack and Gemini
Projectmanagers or teamleaders looking to streamline communication and task management with Slack and Gemini for faster updates and decisions
✔️ For Those Who Want to Try It Now
Yoom offers ready-made templates for easy setup in creating automation flow using the Gemini assistant and Slack. Click the "Try it" button to get started now!
We'll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
Analyze the content posted on Slack using Gemini's assistant and update the response back to Slack.
■Overview Are you spending time manually creating responses for inquiries and questions on Slack each time? Especially when repetitive exchanges and information searches occur frequently, it can become a burden on the person in charge. By leveraging this workflow, a post to a specific Slack channel can trigger Gemini to analyze the content, automatically generate a response, and post it to Slack, helping streamline these inquiry-handling tasks.
■Recommended for ・Information systems staff who spend a lot of time handling internal inquiries on Slack ・Those who want to leverage Gemini to make communication on Slack smoother ・Those who want to systemize automatic replies to routine questions and improve team productivity
■Notes ・Please connect Yoom with both Gemini and Slack. ・For the trigger, you can choose an execution interval of 5, 10, 15, 30, or 60 minutes. ・The minimum execution interval varies by plan, so please be aware.
🚀 Let’s Create an Automation Flow to Analyze Slack Content with Gemini’s Assistant
Let's walk through how to set up an automation flow to use Gemini’s assistant to analyze content posted on Slack and automatically update the result.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
A free Yoom account
Access to Slack & Gemini
If you don’t have a Yoom account yet, register now from thisregistration form!
Step 1: Register Slack and Gemini in My Apps
First, let's register Slack and Gemini in My Apps.
Connect Slack
After logging into Yoom, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for Slack from the app list and select it.
Select the Slack workspace and the channel where messages should be posted.
Click "Allow" to grant permissions and complete the integration.
Now Slack registration is complete :)
Connect Gemini
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for Gemini from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
For the access token, go to the Gemini API acquisition page. Click on the "Create API key" button. Then, select to create an API key for your existing project or new project.
Your new API key will appear. Copy it.
Return to Yoom, paste it into the Access Token field, and click “Add”.
Now the apps are connected :)
If Slack and Gemini are displayed in My Apps, the registration is complete.
Step 2: Copy the Template
Click the "Try It" button to copy the pre-built template into your project.
Analyze the content posted on Slack using Gemini's assistant and update the response back to Slack.
■Overview Are you spending time manually creating responses for inquiries and questions on Slack each time? Especially when repetitive exchanges and information searches occur frequently, it can become a burden on the person in charge. By leveraging this workflow, a post to a specific Slack channel can trigger Gemini to analyze the content, automatically generate a response, and post it to Slack, helping streamline these inquiry-handling tasks.
■Recommended for ・Information systems staff who spend a lot of time handling internal inquiries on Slack ・Those who want to leverage Gemini to make communication on Slack smoother ・Those who want to systemize automatic replies to routine questions and improve team productivity
■Notes ・Please connect Yoom with both Gemini and Slack. ・For the trigger, you can choose an execution interval of 5, 10, 15, 30, or 60 minutes. ・The minimum execution interval varies by plan, so please be aware.
Click "OK" and give the Flowbot a name to recognize.
This template will be copied to your “My Project”.
Step 3: Set Up Slack Trigger Action
Now let’s set up the trigger action.
Click on the Slack trigger action item.
Give your trigger a title (optional). Confirm the pre-configured settings and click “Next”.
Set your trigger interval (how often you want Yoom to check Slack for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Make a test post on Slack, then click “Test”. If the test succeeds, click “Save”.
Step 4: Generate Content with Gemini
Click on “Generate Content”.
Give your action a title (optional). Check the pre-configured settings and click “Next”.
Let’s enter the required fields.
Select the Gemini model you want to use.
Give Gemini an instruction based on the example provided below. Select the "retrieved values" from Slack in the previous step. By setting it as shown below, you can automatically share the Slack data to Gemini.
📚 Reference: For more details on retrieved values and how to set it up, see the guide here.
Once set, run a test. If the test succeeds, click “Save”.
Step 5: Send a Message to the Slack Channel
Click on the Slack action item.
Give your action a title (optional). Check the pre-configured settings, then click “Next”.
Select the DestinationChannelID (where you want to post the message) from the displayed options.
Set the Message to be shared on Slack. You can use the retrieved values from the previous actions and customize your message. By using the retrieved value from Gemini, you can automatically send the generated content from Gemini to Slack.
Once set, run a test. If successful, the message will be sent in Slack. Then hit "Save".
Step 6: Activate the Flowbot
Toggle the "Trigger On" button to activate your flow! Check if the Flowbot you set up is working properly.
That's it! Your Flowbot is ready :)
Analyze the content posted on Slack using Gemini's assistant and update the response back to Slack.
■Overview Are you spending time manually creating responses for inquiries and questions on Slack each time? Especially when repetitive exchanges and information searches occur frequently, it can become a burden on the person in charge. By leveraging this workflow, a post to a specific Slack channel can trigger Gemini to analyze the content, automatically generate a response, and post it to Slack, helping streamline these inquiry-handling tasks.
■Recommended for ・Information systems staff who spend a lot of time handling internal inquiries on Slack ・Those who want to leverage Gemini to make communication on Slack smoother ・Those who want to systemize automatic replies to routine questions and improve team productivity
■Notes ・Please connect Yoom with both Gemini and Slack. ・For the trigger, you can choose an execution interval of 5, 10, 15, 30, or 60 minutes. ・The minimum execution interval varies by plan, so please be aware.
💡 Other Automation Examples Using Slack and Gemini
You can try out more automations by utilizing Slack and Gemini with Yoom. Here are some additional examples you can explore for your next automation!
Automation Examples Using Slack and Gemini
Gemini can analyze images uploaded to Google Drive and automatically notify the results to Slack, making it easier for your team to access and share the content. Additionally, you can use Gemini to summarize Slack posts and add those summaries to GoogleSheets, helping you track key discussions efficiently. Furthermore, by summarizing content added to GoogleSheets with Gemini, you can notify Slack to keep your team up to date in real-time.
Summarize Slack posts with Gemini and add them to Google Sheets.
■Overview This is a workflow to summarize Slack post content with Gemini and add it to Google Spreadsheet. It allows you to efficiently manage daily communication on Slack.
■Recommended for ・Team leaders who use Slack regularly Those who want to efficiently organize and share communication content within the team ・Those who want to use Gemini's summary function for information management Those who want to easily summarize a large number of messages and not miss important points ・Business persons who want to centrally manage data with Google Spreadsheet Those who want to link data between multiple platforms and utilize organized information ・IT personnel of companies aiming for operational efficiency Those who want to reduce manual work and streamline business processes through automation
■Notes ・Please link Yoom with Gemini, Slack, and Google Spreadsheet respectively.
■Overview The flow "When a row is added to Google Sheets, summarize with Gemini and notify in Slack" is a business workflow that automates data management and communication. By automating this process, you can quickly share new data added to Google Sheets daily with team members by automatically summarizing its content.
■Recommended for ・Business persons who regularly use Google Sheets and feel burdened with data management ・Administrators or leaders who want to share information quickly and effectively within their team ・Companies or individuals who want to automate and streamline their business processes by utilizing AI ・Organizations using Slack as their primary communication tool
■Note ・Please integrate Google Sheets, Gemini, and Slack with Yoom.
■Overview Are you finding it cumbersome to constantly check images uploaded to Google Drive and share their contents with your team? By utilizing this workflow, you can automate the entire process where Gemini automatically analyzes the content of new images added to Google Drive and instantly notifies Chatwork of the results, eliminating the need for manual image checking and reporting.
■Recommended for ・Those responsible for regularly checking and sharing the contents of images uploaded to Google Drive ・Those who want to automate the identification of objects in images and the generation of descriptions using AI ・Anyone looking to streamline daily routine tasks and allocate more time to creative work
■Notes ・Please integrate Google Drive, Gemini, and Slack with Yoom. ・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan. ・The maximum downloadable file size is 300MB. Depending on the app's specifications, it may be less than 300MB, so please be aware. ・For details on the file size that can be handled by triggers and each operation, please refer to the following. https://intercom.help/yoom/en/articles/9413924
Overview Are you manually sending notifications to Slack every time you update information managed in Google Sheets? Such routine reporting tasks not only require effort but can also lead to errors such as delayed or missed notifications. By using this workflow, you can use row additions in Google Sheets as a trigger to automatically send a message to a specified Slack channel, streamlining information sharing.
Who this template is recommended for - Those who report each update made in Google Sheets to their team on Slack - Those who want to prevent human errors such as notification time lags and missed reports caused by manual work - Those who want to automate information-sharing processes within a team or department and improve operational efficiency
Notes - Please connect Yoom with both Google Sheets and Slack. - For the trigger, you can choose a run interval of 5, 10, 15, 30, or 60 minutes. - Please note that the minimum run interval varies by plan.
■Overview Isn't it a hassle to share inquiries or survey responses received via Google Forms with stakeholders each time? Manual sharing can lead to delayed handling or missed information. By leveraging this workflow, as soon as a response is submitted to Google Forms, it can automatically notify the specified Slack channel, enabling fast and reliable information sharing and improving the quality of follow-up.
■Recommended for ・Those who want to quickly share responses received via Google Forms with the team on Slack ・Those who find manual information sharing burdensome and want to prevent missed or delayed notifications ・Team leaders who want to speed up the transition to the next action based on the form response content
■Notes ・Please integrate Yoom with both Google Forms and Slack. ・You can choose a trigger run interval of 5, 10, 15, 30, or 60 minutes. ・The shortest run interval depends on your plan. ・For how to retrieve response contents when using Google Forms as a trigger, please see below. https://intercom.help/yoom/en/articles/6807133
Automatically use Gemini to summarize content added to Notion, GoogleSheets, or other platforms, and save it directly to your database for easier management.
Use Gemini to summarize the content added in Google Sheets and update it in Google Sheets.
■Overview This is a flow that summarizes the content added in Google Sheets using Gemini and updates it in Google Sheets.
■Recommended for those who 1. Use Google Sheets for business ・Those who accumulate meeting content in Google Sheets ・Those who share Google Sheets among teams to proceed with work 2. Utilize Gemini for business ・Those who often use Gemini to summarize text ・Those who spend a lot of time summarizing meeting content
■Notes ・Please link each of Google Sheets and Gemini with Yoom. ・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, and 60 minutes. ・Please note that the shortest trigger interval varies depending on the plan.
Gemini can help identify and categorize documents or messages received via email, automatically assigning them to the right person or saving them to GoogleDrive.
Classify Gmail attachments with Gemini and store them in a Google Drive folder.
■ Overview The workflow to classify Gmail attachments with Gemini and store them in a Google Drive folder is a business workflow that automatically organizes the attachments received by email and saves them in the appropriate Google Drive folder. This saves the hassle of manually managing files, allowing for efficient document management.
■ Recommended for: ・Business persons who routinely use Gmail and receive many attachments ・Those who spend time organizing attachments and want to improve operational efficiency ・IT personnel who use Google Drive for file management and are considering automation ・Team leaders who want to prevent file misclassification and loss
■ Notes ・Please connect Gmail, Gemini, and Google Drive with Yoom. ・"Branching" and "Switching destination" are features (operations) available in the mini plan and above. In the case of the free plan, the operations of the flowbot you have set will result in an error, so please be careful. ・Paid plans such as the mini plan can be tried for free for two weeks. During the free trial, you can use restricted apps and features (operations). ・The trigger can be selected at 5, 10, 15, 30, and 60-minute intervals. ・Please note that the shortest activation interval varies depending on the plan.
■Overview This flow summarizes Gmail content using Gemini and adds it to a Google Spreadsheet. By summarizing with Gemini, email management can be streamlined.
■Recommended For ・Those who want to efficiently manage a large number of emails People who receive a lot of Gmail daily and find it challenging to organize the content ・Business people who want to centrally manage email content Those who want to compile information to share with the team in a Google Spreadsheet ・Those who want to reduce manual data entry People who want to avoid the hassle of manually transcribing email content into a spreadsheet to improve work efficiency
■Notes ・Please integrate each of Gemini, Gmail, and Google Spreadsheet with Yoom.
■Overview The flow 'When an email is received in Gmail, categorize its importance in Gemini and assign it to a responsible person' aims to streamline email management workflows.
■Recommended for ・Business professionals who use Gmail regularly and spend a lot of time processing emails ・Team leaders who are uncertain about judging email importance and seek efficient task allocation ・IT personnel looking to advance automation in their operations using Gemini ・Small business owners aiming to improve the speed and quality of email responses ・Customer support teams facing challenges in distributing email responses among multiple personnel
■Notes ・Please integrate Gmail and Gemini with Yoom. ・'Switch destination' is a feature (operation) available in the Mini Plan or higher. In the case of the Free Plan, the operation of the flow bot set will result in an error, so please be careful. ・Paid plans like the Mini Plan offer a 2-week free trial. During the free trial, you can use restricted apps and features (operations). ・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
■Overview This is a flow to summarize with Gemini and add to Google Spreadsheet after responding to the form. You can automatically summarize the information collected in the form with Gemini and smoothly link it to Google Spreadsheet.
■Recommended for ・Those who are collecting data using online forms Business personnel who are gathering a lot of information through forms such as customer surveys and internal applications ・Those who are spending time summarizing and organizing data Team leaders or managers who want to reduce the manual burden by automatically summarizing information using Gemini ・Those who are managing data using Google Spreadsheet People who want to reduce manual input into Google Spreadsheet and manage data efficiently through automatic linkage ・Executives or IT personnel aiming to automate business workflows Executives or IT personnel who want to improve overall business efficiency through data processing automation
■Notes ・Please link Yoom with both Gemini and Google Spreadsheet.
■Overview The "Analyze Google Form Content with Gemini and Add to Notion" workflow is an automation process for efficiently utilizing collected form data. It reduces the effort of data processing and enables faster decision-making.
■Recommended for - Those who collect feedback from customers or teams using Google Forms. - Individuals who want to efficiently analyze large amounts of text data collected via forms. - Business persons wishing to perform text analysis easily even without specialized data analysis knowledge. - Those who want to use Gemini's AI features to identify data trends and key points. - Team leaders or project managers who use Notion to organize and share information. - Individuals who want to automatically add analysis results to Notion to facilitate information sharing across the team. - Business owners or managers aiming to streamline operations and improve productivity. - Those who wish to automate manual data processing to save time and effort. - Individuals who want to connect multiple SaaS apps to build an integrated business workflow. - Those aiming to achieve a unified business process using Yoom."
■Cautions - Connect Google Forms, Gemini, and Notion with Yoom respectively. - Please refer to the link below for obtaining responses when using Google Forms as a trigger. https://intercom.help/yoom/ja/articles/6807133 - The trigger activation interval can be selected as 5, 10, 15, 30, or 60 minutes. - Note that the shortest activation interval varies by plan.
Customer inquiries posted on Slack are automatically analyzed, and Gemini generates accurate responses. This speeds up customer support, especially during busy times or when resources are limited. New support members can use the responses generated by Gemini to assist with customer interactions, reducing the workload of support teams and helping in employee development.
Benefit 2: Optimizing Project Management
The Slack and Gemini integration can also help with project management efficiency. Gemini analyzes status updates and issues posted by members on Slack and provides next steps or solutions, helping project managers stay on top of tasks. This integration improves productivity, especially when managing multiple projects in parallel, ensuring smoother workflows and clearer communication across teams.
📖 Summary
By integrating Slack with Gemini, you can streamline customer support, accelerate responses, and make project management more efficient. Even new or less experienced employees can benefit from AI-assisted responses, supporting both productivity and skill development while helping reduce workload.
Best of all, no specialized knowledge is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
I have experience working as a cram school instructor, writer, and in various administrative roles. Given the extensive computer work involved, I am always on the lookout for information on how to optimize and streamline operations. I aim to fully utilize the knowledge I have gained from my past experiences and the information I have gathered to write articles that will be beneficial to everyone.
.avif)
