Draft a reply to inquiries received on LINE and send the message
Draft a reply to inquiries received on LINE and send the message
Launch this workflow to connect
LINE Official Account
!
■Overview
This workflow works with the AI worker that answers LINE Official Account inquiries using your FAQ and is intended to be used together as a template. The AI worker drafts a reply based on inquiries received on LINE and automatically starts this workflow. After requesting confirmation from the assignee, it automatically sends the message on LINE, creating an end-to-end flow that streamlines inquiry handling on LINE.
■Who should use this template
- Customer support agents who spend significant time handling inquiries on a LINE Official Account
- Team leads who want to eliminate missed responses and inconsistent quality caused by manual replies
- Anyone who wants to automate the inquiry workflow and focus on higher-value work
■Benefits
- Automate everything from form submission to requesting an assignee to replying on LINE, reducing effort spent on inquiries.
- Reduce manual touchpoints to prevent human errors such as sending the wrong message or missing a response.
■Workflow steps
- First, connect your LINE Official Account to Yoom.
- Next, select a form trigger to capture customer inquiries.
- Then, configure the "Request handling by assignee" operation and, based on the form submission, ask the assignee to review and approve the reply.
- Finally, configure the LINE Official Account "Send text message" operation to send the approved content to the customer.
※ "trigger": the action that starts the flow; "operation": the action that runs in the flow after the trigger fires
■Customization points for this workflow
■Customization points for this workflow
- In the form trigger, you can freely configure fields based on the information you want to collect from customers, such as "Name," "Inquiry type," and "Details."
- In the "Request handling by assignee" operation, flexibly set the subject and request details to match your actual internal process.
■Notes
- Connect your LINE Official Account with Yoom. For the connection method, see How to add My App to your LINE Official Account.
- This template is intended to be used together with the AI worker that answers LINE Official Account inquiries using your FAQ. When using it, configure the AI worker to start this workflow.
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About the Apps
LINE Official Account
Related apps
Templates using
LINE Official Account
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About the apps you use
LINE Official Account
It is possible to utilize the LINE Official Account API without coding by using Yoom. By using the LINE Official Account API, you can automatically send messages and receive messages from users.
see detailsTemplates
In this workflow, messages posted on LINE are automatically analyzed by Gemini, and if deemed inappropriate, a warning message can be automatically sent. This automation allows for maintaining the quality of communication without hassle.
Analyze LINE post messages with Gemini and send a warning message for inappropriate remarks.
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When a message is received on LINE, search Google with SerpApi and reply with the results
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No-Code API Actions
Executable API actions
Flowbot triggers
When a Webhook Event Is Received
When a Message Is Received from a User
When a User Adds the Account as a Friend
When a User Blocks the Account
When a User Unblocks the Account
When a User Sends an Image
[Workspace-wide] When a Webhook Event Is Received
[Workspace-wide] When a Message Is Received from a User
[Workspace-wide] When a User Adds the Account as a Friend
[Workspace-wide] When a User Blocks the Account
[Workspace-wide] When a User Unblocks
[Workspace-wide] When a User Sends an Image
Flowbot operations
Send a Text Message
Get Message Delivery Statistics
Get Friends Statistics
Send a Broadcast Message
Get a Specific User’s Profile Information
Send Flex Message
Send Image Message
Send Multicast Message
Get Message Attachments
Get List of User IDs Who Added You as a Friend
Get Group Member Profile
Get Group Information
Send Multicast Message (with Image)
Link Rich Menu to Specific User
Create Rich Menu (Postback)
Upload Image to Rich Menu
Get Rich Menu
Download Rich Menu Image
Flowbot triggers
When a Webhook Event Is ReceivedWhen a Message Is Received from a UserWhen a User Adds the Account as a FriendWhen a User Blocks the AccountWhen a User Unblocks the AccountWhen a User Sends an Image[Workspace-wide] When a Webhook Event Is Received[Workspace-wide] When a Message Is Received from a User[Workspace-wide] When a User Adds the Account as a Friend[Workspace-wide] When a User Blocks the Account[Workspace-wide] When a User Unblocks[Workspace-wide] When a User Sends an Image
Flowbot operations
Send a Text MessageGet Message Delivery StatisticsGet Friends StatisticsSend a Broadcast MessageGet a Specific User’s Profile InformationSend Flex MessageSend Image MessageSend Multicast MessageGet Message AttachmentsGet List of User IDs Who Added You as a FriendGet Group Member ProfileGet Group InformationSend Multicast Message (with Image)Link Rich Menu to Specific UserCreate Rich Menu (Postback)Upload Image to Rich MenuGet Rich MenuDownload Rich Menu ImageCreate Rich Menu (Message)Create Rich Menu (URI)Create Rich Menu (Datetime Picker)Create Rich Menu (Camera)Create Rich Menu AliasCreate Rich Menu (Camera Roll)Create Rich Menu (Location)Create Rich Menu (Rich Menu Switch)Create Rich Menu (Clipboard Copy)Display Loading AnimationDelete Rich MenuRetrieve Rich Menu Alias ListLink Rich Menu to Multiple UsersUnlink Rich Menu from UserUnlink Rich Menus from Multiple UsersMore inspiration for you
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