■Overview
Are you spending too much time and effort responding to inquiries through your LINE Official Account? Replying to common questions and handling inquiries outside business hours can be a significant burden. With this workflow, you can connect your LINE Official Account with OpenAI to build a system that automatically responds to user inquiries using AI. This helps streamline customer support and reduce the workload on your team.
■Recommended for
- Those who want to automate inquiry responses through their LINE Official Account and streamline operations
- Those interested in building an AI chatbot using the OpenAI Assistants API
- Those who want to easily automate customer support with no-code tools
■Benefits of using this template
- AI automatically responds to inquiries from your LINE Official Account 24/7, reducing the time and effort required from your support team.
- Consistent AI-generated responses help prevent variations in replies between team members and reduce reliance on individual expertise.
■Workflow
- First, connect your LINE Official Account and OpenAI to Yoom.
- Next, select your LINE Official Account as the trigger and set the action to “When a message is received from a user.”
- Next, set the OpenAI “Create a thread (Assistants API v2)” action as the operation.
- Then, use the OpenAI “Add a message to a thread (Assistants API v2)” action to add the user's message to the thread.
- Next, use the OpenAI “Run an assistant (Assistants API v2)” action to generate an AI response.
- Next, use the OpenAI “Retrieve the latest conversation in a thread (Assistants API v2)” action to retrieve the generated AI response.
- Finally, set the LINE Official Account “Send a text message” action to send the retrieved response to the user.
※“Trigger”: An action that starts the workflow. “Operation”: An action that performs processing within the workflow after the trigger starts.
■Customization options
■Customization options
- In the LINE Official Account text message action, set the recipient's user ID and the message content to send as needed.
- For each OpenAI action, you can freely configure settings using information collected in previous steps, such as the ID of the assistant to use and prompts.
■Notes
- Connect your LINE Official Account and OpenAI to Yoom.
- To run ChatGPT (OpenAI) actions, you need an OpenAI paid API plan. (You must be set up to make payments when the API is used.)
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About the apps you use
LINE Official Account
It is possible to utilize the LINE Official Account API without coding by using Yoom. By using the LINE Official Account API, you can automatically send messages and receive messages from users.
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Flowbot triggers
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Flowbot operations
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