How to integrate BASE with LINE to receive notifications on LINE when an order is placed on BASE

Have you ever heard complaints from customers of your e-commerce site such as "The product arrival is delayed" or "It takes a long time to get a response to inquiries"?

The e-commerce market is expanding, but with many new entrants, the competition is becoming fierce. Even if you have customers who purchase from your e-commerce site, they might easily switch to other stores due to minor reasons. To increase repeat customers, prompt response is crucial. Taking too long to process orders or check inquiries can lead to losing customers to competitors who offer the same or similar products. To solve this issue, it's necessary to smoothly grasp order information. If the initial response is delayed, even if there are personnel available, there will be a time loss until the product arrives or the problem is resolved.

In this article, we will introduce how to automatically notify you via LINE when a new order is placed on BASE. By notifying orders through LINE, you can prevent overlooking orders and smoothly carry out shipping processes. Additionally, it saves you the trouble of frequently checking the BASE management screen manually for order confirmations, thus saving work time. We will share the benefits of integration and specific integration methods, so please take a look.

Benefits of Integrating BASE and LINE

In operating an e-commerce site, integrating BASE and LINE provides the following benefits.

Benefit 1: Enables Quick Response

With LINE notifications, you can immediately grasp the information as soon as an order is placed on BASE. This allows for smooth handling of various tasks such as inventory management, order processing, and responding to inquiries related to orders. You can quickly check order information even when you are out, enabling swift instructions to staff or additional stock replenishment as needed. If you can respond quickly to customers, customer satisfaction may improve, leading to repeat purchases and gaining new customers through positive reviews.

Benefit 2: Streamlining Operations

By automating order notifications, you save the hassle of frequently checking the BASE management screen manually for order confirmations. This allows you to focus on other tasks such as product planning and registration, improving operational efficiency. Additionally, by preventing mistakes such as overlooking order information or forgetting confirmations, you can optimize processing timing. This reduces the risk of customer troubles or complaints and cuts down the time needed to address them.

To achieve efficient e-commerce site operations with these benefits, why not try integrating with Yoom?

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How to Create a BASE and LINE Integration Flow

Now, let's set up the integration and automation of business flows between BASE and LINE.

Using a template, we will introduce the steps to create a business flow that "notifies LINE when an order is placed on BASE".

Before You Start

1. Please log in to Yoom.

2. Click the "Try it" button below to copy the template from Yoom.

Step 1: Connect BASE and LINE My Apps

*If you have already connected the apps, please proceed to Step 2.

1. Select "My Apps" from the left menu and click "+ New Connection" on the right side of the screen.

2. From the list of new connections in My Apps, select BASE and LINE respectively, and connect the apps.
　*The image below shows the BASE connection screen. Please check the instructions, enter your email address and password, and select "Authenticate App".

　*For LINE connection, please refer to this article [How to Connect LINE My Apps]. If you do not select "Receive notifications from LINE Notify 1:1", please note that you need to add the "LINE Notify" account to the talk room in advance.

Next, copy the template to My Projects and create a flow bot.
If you haven't copied it yet, please copy the flow bot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try This Template" on the page you navigated to
3. Register for Yoom
※ If you have already registered, the login screen will be displayed, so please log in.

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Step 2: Setting Up a Trigger to Activate When an Order Occurs in BASE

1. Open the copied template.
　※ You can change it to any title from the red frame in the image below.

2. Click on the Flowbot's "App Trigger: When an Order Occurs".

3. Select the linked account and action.
　Change the title if necessary and click "Next".

4. Set up the API connection for the app trigger.
　Select the trigger activation interval.
　※ The time you can specify varies by plan. Please refer to this article [List of Function Restrictions and Usage Limits for Each Plan] for details.

5. Click "Test".

6. If the test is successful, click "Save".

Step 3: Setting Up an Action to Notify LINE When an Order Occurs

1. Click on the Flowbot's "Integrate with App: Send Message to Talk Room".

2. Select the linked account and action.
　Change the title if necessary and click "Next".

3. Set up the API connection.
　Use the output obtained in Step 2 to input the message.
　※ The image below is an example of input.

　※ The image below is an example of referencing the output. When you click the input field, candidates will be displayed, so please select the target item.

4. Click "Test".

5. If the test is successful, click "Save".

This completes the flow "Notify LINE When an Order Occurs in BASE".

Switch the trigger of the saved flow to "ON" to activate it.

Other Automation Examples Using BASE

There are many other examples of automation using BASE in Yoom, so here are a few introductions.

1. A flow to add information to Salesforce when an order is placed on BASE. By synchronizing order and customer information with SFA, MA, or CRM, you can accumulate and analyze the data to benefit sales and marketing. Automatically synchronizing information helps prevent input errors and omissions.

2. This is a flow to add information to Google Sheets when an order is placed on BASE. By using the features of Google Sheets, you can create graphs of order data and aggregate it using pivot tables. Utilizing the processed data for analysis and document creation can improve the efficiency of sales management.

3. This is a flow for registering products on BASE when information is added to Google Sheets. By automatically synchronizing product information from Google Sheets, you can eliminate the hassle of manual entry and reduce the risk of input errors and registration omissions. It will enable centralized management of product information and inventory.

Summary

We introduced a method to automatically notify you when an order is placed by integrating BASE with LINE. This integration can streamline post-order operations. By quickly handling shipping and inquiries, you can expect to improve customer satisfaction. Additionally, since you no longer need to frequently check the management screen for new orders, staff can focus on other tasks. Preventing missed orders and delays in confirmation can also reduce the occurrence of issues and complaints. With Yoom, setting up the integration is easy. Please consider integrating BASE with LINE on this occasion.