How to integrate Brushup with Zendesk to add a new item registered in Brushup to Zendesk

Step 1: Connect Brushup and Zendesk with My Apps

Before setting up the template, let's connect My Apps on Yoom.
After logging into Yoom, click "My Apps" → "+ New Connection" from the left menu.

Search for the app names of Brushup and Zendesk, and proceed with the input according to the displayed content.
For registering Zendesk in My Apps, you need to obtain an access token, so please refer to the following link.‍

How to Register Zendesk in My Apps

Once the input is complete, make sure it is displayed in the My Apps list.

If Brushup is also displayed similarly, the My Apps connection setup is complete.
Next, we will move on to specific settings.
If you haven't copied it yet, please copy the Flowbot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the redirected page
3. Register for Yoom
※ If you have already completed registration, the login screen will be displayed, so please log in.

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Step 2: Set up an app trigger in Brushup

The initial setting is "When a new item is registered or updated".
On the first page, the account information of Brushup, which is already linked with My App, is reflected.

You can change the title to something easy to understand, but proceed with the trigger action as per the template.
Once you have confirmed the account information, click "Next".

On the next page, set the trigger activation interval.

Check for new item registrations in Brushup at the specified interval.
Please note that the trigger activation interval may not be selectable depending on the plan.

Once you have obtained the project ID from the URL, perform a "Test" to obtain the output.

The output from the above image will be used in the next Zendesk settings, so please confirm and click "Save".

Step 3: Set up ticket creation in Zendesk

In the next setting, select "Create Ticket".
On the first page, the account information is reflected just like in Brushup.

If you want to change the title, do so here and click "Next".

On the next page, set the detailed information to be included in the Zendesk ticket.

Reflect the output obtained from the Brushup settings in the subject and details.
In addition to the required fields, you can also set the priority, so set the necessary fields and click "Test".

If successful, you can obtain the output. Although it will not be used in this flow, please check it.
Once you have done this, click "Save" to complete all settings.

Finally, turn on the trigger to activate the flow.

With this, when a new item is registered in Brushup, the information will be automatically added to Zendesk.

The flowbot template used this time
Add to Zendesk when a new item is registered in Brushup

Other Automation Examples Using Brushup and Zendesk

There are many other examples of automation using Brushup and Zendesk on Yoom, so let me introduce them.

1. The integration of Brushup and Zendesk can also be used for task management. When a task is completed in Brushup, you can update the ticket status in Zendesk. It seems useful not only for content creation but also for customer support.

2. By integrating Brushup's comment management with Microsoft Teams, you can expect to reduce oversights. Even when managing a large amount of content, you will be able to efficiently address comments.

Summary

By integrating Brushup and Zendesk, you can significantly reduce the burden of daily tasks and expect a decrease in work errors. With Yoom, you don't need complex programming knowledge to easily set up automated workflows. Why not utilize the integration to create a more efficient work environment?

Sign up for Yoom for free now and try out the convenient integration features of Brushup and Zendesk.