API actions —no coding required!
Automation Actions
Retrieve List of Open Ticket IDs
Create Ticket
Retrieve Ticket Information
Update Ticket Status
Retrieve List of Agents
Create Ticket (Specify Requester)
Upload File
Attach File to Ticket Comment
Retrieve User Information
Add Comment to Existing Ticket
Search Tickets (Subject Partial Match)
Create user
Search Pending Tickets
Update and Add User Information
Automation Triggers
When a new ticket is created
When a ticket is updated
When a user is created
When an organization is created
When a comment is added to a ticket
