ChatworkとAnthropic(Claude)の連携イメージ
How to Integrate Applications

2024/10/27

How to automatically generate and respond to messages received on Chatwork using Anthropic (Claude)

m.i

When handling inquiries, it often takes time to confirm answers and questions, doesn't it?
So, why not automate the initial response to inquiries by analyzing the content and automatically generating answers?
This article provides a detailed explanation on how to automatically generate responses to messages sent to Chatwork using Anthropic (Claude) and repost them.
Let's achieve speedy customer service and streamline operations.

Benefits of Integrating Chatwork with Anthropic (Claude)

Benefit 1: Reduction in Response Costs

By utilizing automatic responses from Anthropic (Claude), you can reduce the costs associated with responding to messages received in Chatwork.
Especially, the processing of FAQs and routine inquiries is automated, allowing staff who were previously overwhelmed with responses to focus on more value-added tasks.
Additionally, by quickly handling initial responses to complaints and technical issues, you can prevent cost increases due to response delays.
Through this flow, optimal resource allocation across the organization becomes possible, and an efficient response system can be realized.

Benefit 2: Achieving Speedy Customer Service

When a message is received in Chatwork, Anthropic (Claude) automatically generates an appropriate response, reducing the time it takes to respond to customer inquiries.
This allows for a quick initial response to inquiries, leading to the speedy resolution of customer concerns and questions.
It is particularly effective in situations where quick responses are required, such as urgent inquiries, and is likely to contribute to improved customer satisfaction.

How to Create a Flow for Integrating Chatwork with Anthropic (Claude)

So far, we have introduced the benefits of integrating Chatwork with Anthropic (Claude).
Let's quickly proceed to integrate the applications we will use this time with Yoom!
Once you have completed the registration of your app, you will create a flow bot that "automatically generates and responds with Anthropic (Claude) when a message is received in Chatwork."

[What is Yoom]

This time, we will follow the steps below.
Let's set it up together!

  • Integrate Chatwork with Anthropic (Claude) as a My App.
  • Copy the template "When a message is received in Chatwork, automatically generate and respond with Anthropic (Claude)".
  • Trigger: Set up Chatwork's "When a new message is posted in a room (Webhook activation)".
  • Set up Anthropic (Claude)'s "Generate text".
  • Set up Chatwork's "Send a message", turn on the trigger, and you're done.

Step 1: My App Integration

Integrating My App first will make the subsequent settings go smoothly.
First, let's integrate the Chatwork and Yoom you are using.
Select My App → New Connection from the left side of the Yoom page.

Please search for Chatwork.
Please log in with your email address and password.

Next, integrate with Anthropic (Claude).
For information on how to obtain an access token (API key), please refer to the relevant page.
Once Chatwork and Anthropic (Claude) are displayed in My App, the integration is complete.

Next, copy the template to My Project and create a Flowbot.
If you haven't copied it yet, please copy the Flowbot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try This Template" on the page you navigated to
3. Register for Yoom
* If you have already registered, the login screen will appear, so please log in.

Step 2: Set Triggers and Actions

This time, we will use this template.
Open the template page and click 'Try This Template'.
If you are using Yoom, please log in, or if you are new, please register as a member.
Once completed, the template will be automatically copied to your workspace.
The template name can be changed as needed.
Click My Projects on the left to display the template you just copied.
Click the ellipsis (...) on the right and select Edit.

First, let's set up the app trigger.
Select "When a new message is posted in the room (Webhook Trigger)".
You can change the title yourself.
After confirming the account information to be linked, proceed to the next step without changing the action.

__wf_reserved_inherit

Please refer to here for setting up Webhook reception according to the displayed procedure.
This time, I tried sending a message like this.

Return to the flow bot settings and test.
If the Chatwork message details are reflected in the output, save it.
Next, click "Generate Text".
Please also confirm the account information to be linked.
Proceed to the next step and set the items.

Please select the role from the displayed options.

For content, select {{Message Body}} from the output.

Please set other items as desired.
Test this as well, and if the response content is reflected in the output, save it.
Next, click "Send Message".
Set the required items.

Set the message content using the output as follows.

Once the selection from the output is complete, test and save it.
Finally, turn on the app trigger.
Thank you for your hard work.
Even someone like me who is not familiar with programming was able to set it up easily.

Here is the flow bot used this time ↓

Other Automation Examples Using Chatwork and Anthropic (Claude)

Yoom also offers templates that use Chatwork and Anthropic (Claude), so let me introduce a few!

1.A flow where content posted on Chatwork is analyzed using Gemini's assistant, and the response is updated back to Chatwork.
This is similar to the current flow bot, but here Gemini is used for analysis.
It saves the effort of thinking about response content and posting.

2.This is a flow to create product descriptions using Anthropic based on the product information added to NotionDB.

The more products you handle, the more effort and time it takes to create product descriptions.
By using this automation, you can automatically create product descriptions, which may help prevent delays in product launches.

3.This is a flow where messages received in Microsoft Teams are automatically generated and responded to by Anthropic (Claude).

This flow uses Microsoft Teams instead of Chatwork.
By automating responses to frequently asked questions, you can reduce customer support time.

You can search for other flow bots here. →Flow Bot Templates|Yoom

Summary

This time, we introduced a flow bot that "automatically generates and responds to messages received on Chatwork using Anthropic (Claude)".
By integrating Chatwork with Anthropic (Claude), you can expect improved efficiency in operations and faster customer response.
Especially by utilizing the no-code tool Yoom, you can easily set up automation without technical knowledge.
Please refer to the method introduced in this article to help improve your company's workflow.

You can register for Yoom for free from here. →Get Started

The person who wrote this article
m.i
I have experienced finance-related work for about 3 years since I graduated as a new graduate. Due to the industry, there are so many tasks that are done manually, and I came across Yoom when I thought that if automated, I could do more other work. I'm impressed every day by the convenience of Yoom while writing a blog. I try to make the structure easy to understand.
Tags
Automation
Integration
Chatwork
Anthropic (Claude)
Automatic
Notification
Related Apps
App integration
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