Are you seeking a way to save time and streamline your customer support?
Integrating Google Forms, Dify, and Slack can help you automate and optimize your inquiry handling process. In this article, we’ll show you how to automatically create responses for inquiries submitted via GoogleForms using Dify and send notifications to Slack. This automation can eliminate manual work, enabling quicker and more accurate customer support.
Meet Yoom: No-Code Automation
Yoom is a next-generation no-code automation that lets you connect and automate tasks between your favorite apps. Connecting different apps can be challenging for non-engineers, but Yoom makes automation accessible to everyone.
🌐 Connect with apps like Slack, Dify, Google Form, and more.
📖 Use automation templates - no technical setup required
📈 Boost productivity and reduce human errors
You don't need to go through a complex setup and IT jargon, you can build your automation workflows with just a few clicks :) It's designed for those who want to streamline their daily work and save hours of time and stress from repetitive work.
Team leaders who want to streamline the sharing of inquiry information using Slack's notification feature
Teams looking to automate and improve their customer support operations
Those using Google Forms, Dify, and Slack who want to integrate them for greater operational efficiency
✔️ For Those Who Want to Try It Now
Yoom offers ready-made templates for easy setup, allowing you to create an automated response flow by integrating Google Forms, Dify, and Slack. Click the "Try it" button to get started now!
We'll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
If there is an inquiry through Google Forms, create a response with Dify and notify on Slack.
🚀 How to Automate Responses for Google Form Inquiries with Dify and Slack
Let's walk through how to set up a flow that automatically generates responses to inquiries received in Google Form using Dify and share responses to Slack.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
A free Yoom account
Access to Google Form, Dify, and Slack
If you don’t have a Yoom account yet, register now from thisregistration form!
Step 1. Integrate Google Forms, Dify, and Slack with Yoom
After logging into Yoom, go to "My Apps" from the left side menu and click "+ Add".
Connect Google Forms
Search for Google Forms in the app list and click on it.
Then sign in using "Sign in with Google".
Click "Continue".
Google Forms registration is complete :)
Connect Dify
Next, let’s connect Dify.
Similarly, search for Dify from the app list and click on it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account. To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Dify registration is complete :)
Connect Slack
Search for "Slack" from the app list and select it.
Sign in using your Slack workspace.
Select the Slack workspace and the channel where messages should be posted. Click "Allow" to grant permissions and complete the integration.
Now app registration is complete :)
Step 2: Copy the Template
Click the "Try It" button to copy the pre-built template into your project.
If there is an inquiry through Google Forms, create a response with Dify and notify on Slack.
Click "OK" and assign a name to the Flowbot for recognition.
The template will be copied to your "My Project".
Step 3: Set Up Google Form Trigger
Now let’s set up the trigger action. Click on the Google Form app trigger.
Give your trigger a title (optional). Confirm the pre-configured settings and click “Next”.
Set your trigger interval (how often you want Yoom to check Google Form for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Once set, run a test. If the test succeeds, the retrieved value will get updated. Then, click “Save”.
Step 4: Set Up Dify Action
Next click on Dify’s action item.
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
Click inside the box, and select “InquiryContent” from the Google Form’s retrieved value of the previous action. You can add instructions to Dify here.
By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.
📚 Reference: For more details on retrieved values and how to set them up, see theguide here.
Then, set the user. Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Once the setup is complete, click “Test”. If everything looks good, click “Save”.
Step 5: Set Up Slack Action
Finally, let’s set up to send the generated content by Dify in Slack. Click on the Slack action item.
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
Select the DestinationChannelID (where you want to post the message) from the displayed options.
Set the Message to be shared on Slack. Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Slack.
Once set, run a test. If successful, the message will be sent in Slack. Then hit "Save".
Step 6: Activate the Flowbot
Toggle the "Trigger On" button to activate your flow! Check if the Flowbot you set up is working properly.
That’s it! 🎉 The Flowbot is now complete!
If there is an inquiry through Google Forms, create a response with Dify and notify on Slack.
💡 Other Automation Examples Using Google Forms, Dify, and Slack
By integrating Google Forms, Dify, and Slack, you can unlock a wide range of automation possibilities that simplify your workflows.
Here are some examples you can explore for your next automation!
Automation Example Integrating Google Forms and Slack
Set up an integration to automatically send notifications to Slack whenever a response is submitted in GoogleForms. You can also send PDF attachments or generate invoices from Google Forms responses and share them in Slack.
When a response is submitted via Google Forms, notify on Slack.
■Overview Isn't it a hassle to share inquiries or survey responses received via Google Forms with stakeholders each time? Manual sharing can lead to delayed handling or missed information. By leveraging this workflow, as soon as a response is submitted to Google Forms, it can automatically notify the specified Slack channel, enabling fast and reliable information sharing and improving the quality of follow-up.
■Recommended for ・Those who want to quickly share responses received via Google Forms with the team on Slack ・Those who find manual information sharing burdensome and want to prevent missed or delayed notifications ・Team leaders who want to speed up the transition to the next action based on the form response content
■Notes ・Please integrate Yoom with both Google Forms and Slack. ・You can choose a trigger run interval of 5, 10, 15, 30, or 60 minutes. ・The shortest run interval depends on your plan. ・For how to retrieve response contents when using Google Forms as a trigger, please see below. https://intercom.help/yoom/en/articles/6807133
Create a Web Meeting When a Response is Submitted through Google Forms
Automatically create a meeting in Google Meet or Zoom when a response is submitted in GoogleForms. For Google Meet, a meeting URL is automatically created when the event is added to GoogleCalendar.
When a response with interview reservation information is submitted to Google Forms, create an appointment in Google Calendar.
■Overview Manually transcribing inquiries and task requests received via Google Forms into Trello each time can be time-consuming. Especially when many responses are received, human errors such as input mistakes and transcription omissions are more likely to occur. By using this workflow, as soon as a response is submitted to Google Forms, a card is automatically created in Trello, solving these issues caused by manual work.
■Recommended for ・People responsible for managing tasks in Trello based on information received via Google Forms ・Those who find it time-consuming to manually transcribe requests from the form into Trello ・Those who want to automate the linkage between the form and the task management tool to improve operational efficiency
■Notes ・Please connect Yoom with both Google Forms and Trello. ・For the trigger, you can choose a run interval of 5, 10, 15, 30, or 60 minutes. ・Please note that the minimum run interval varies depending on the plan. ・For how to obtain response contents when using Google Forms as the trigger, please refer to the following: https://intercom.help/yoom/en/articles/6807133
■Overview Are you spending a lot of time handling inquiries on Microsoft Teams one by one? Responding to routine questions is especially time-consuming. By using this workflow, when a message is posted to Teams, Dify's AI chatbot automatically generates content and replies, reducing the burden on staff and enabling quick responses.
■Recommended for ・Those who spend a lot of time handling routine inquiries on Microsoft Teams ・Those who want to leverage AI such as Dify to streamline customer support or internal help desks ・Team leaders who want to automate manual reply tasks and create an environment that allows focus on core work
■Notes ・Please connect Yoom with both Dify and Microsoft Teams. ・Microsoft 365 (formerly Office 365) has consumer and business plans (Microsoft 365 Business). If you are not subscribed to a business plan, authentication may fail. ・You can choose trigger intervals of 5, 10, 15, 30, or 60 minutes. ・The minimum trigger interval varies by plan, so please be aware. ・Please refer to the following for how to connect Dify My Apps. https://intercom.help/yoom/en/articles/9618925
Overview Are you manually sending notifications to Slack every time you update information managed in Google Sheets? Such routine reporting tasks not only require effort but can also lead to errors such as delayed or missed notifications. By using this workflow, you can use row additions in Google Sheets as a trigger to automatically send a message to a specified Slack channel, streamlining information sharing.
Who this template is recommended for - Those who report each update made in Google Sheets to their team on Slack - Those who want to prevent human errors such as notification time lags and missed reports caused by manual work - Those who want to automate information-sharing processes within a team or department and improve operational efficiency
Notes - Please connect Yoom with both Google Sheets and Slack. - For the trigger, you can choose a run interval of 5, 10, 15, 30, or 60 minutes. - Please note that the minimum run interval varies by plan.
■Overview This is a flow that notifies Slack when a file is uploaded to Box. With Yoom, you can easily connect apps without programming.
■Recommended for 1. Companies using Box for file management ・For those who share files with Box as a team and want to quickly know when they are uploaded ・For those who want to receive notifications every time a new file is stored and ensure smooth information sharing
2. Companies that have introduced Slack as an internal chat tool ・For those who use Slack daily and want to always check the latest file information ・For project managers who want to grasp the work status of team members in real-time
■Notes ・Please connect Yoom with both Box and Slack.
■Overview The "Notify Slack when a file is uploaded to Dropbox" workflow leverages the integration between Dropbox and Slack to automate file sharing and team communication. Whenever a new file is added to Dropbox, a notification is sent to Slack, allowing all team members to quickly grasp the latest information. This eliminates information sharing time lags, strengthens team collaboration, and improves work efficiency.
■Who this template is recommended for: ・Those who use Dropbox on a daily basis and want to streamline file sharing ・Administrators and team leaders who want to enhance team communication using Slack ・Project managers who want to receive immediate notifications when files are uploaded ・IT personnel who want to automate work by integrating various SaaS applications ・Business professionals who spend time on manual notifications
■Notes ・Please integrate both Dropbox and Slack with Yoom.
👏 Benefits and Examples of Integrating Google Forms, Dify, and Slack
Benefit 1: Streamlining Operations and Reducing Workload
Handling inquiries manually through GoogleForms can be time-consuming. By automating responses with Dify and Slack, inquiries submitted through GoogleForms can trigger an automatic response, which is then notified through Slack. This eliminates the need for your team to manually check GoogleForms or transcribe information, making customer interactions more efficient. Teams that handle a large volume of inquiries will experience significant time-saving benefits from automation.
Benefit 2: Improving Response Speed with Quick Notifications
Fast and accurate responses are key to customer satisfaction. By setting up this integration, notifications are sent to Slack when a new inquiry is received, allowing the responsible team member to review and respond quickly. Dify can generate initial draft responses, which can then be refined by the team for greater accuracy. This reduces response time and enhances the quality of customer service.
Benefit 3: Preventing Human Error
There is a risk of errors when manually handling inquiries, especially during busy periods. By automating tasks like transcription, notification, and response creation with GoogleForms, Dify, and Slack, you can minimize the risk of input mistakes or missed information. Even for complex inquiries, Dify’s AI-driven analysis helps reduce the risk of misinterpretation, supporting more accurate and error-free responses.
📖 Summary
In this article, we’ve walked through how to automate and streamline inquiry handling by integrating GoogleForms, Dify, and Slack. This integration eliminates the need for manually generating responses, enabling faster and more accurate customer service. It’s especially beneficial for teams handling a high volume of inquiries or where quick responses are important.
Best of all, no technical expertise is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
With approximately five years of experience in the customer success industry at a foreign company, I share valuable content daily based on the challenges faced in various roles, from operators to management. By utilizing Yoom, I aim to provide you with actionable insights to enhance customer experience and deliver practical content that can be applied in the field.
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