How to create responses to inquiries submitted via Google Forms using Dify and notify them on Slack

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A message saying "Template has been copied!" will appear, so click "OK" to complete the copy.

Step 2. Set up a Google Form Trigger

Next, set up a trigger for the Google Form.
Click "When a response is submitted to the form".

Next, check the "Account information to integrate with Google Form".
You can freely edit the title, but leave the trigger action as it is and click "Next".

Select the "Trigger interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. A shorter setting is generally recommended.
Please note that the shortest trigger interval varies depending on the plan.
Refer to the annotation to obtain and enter the "Form ID" from the corresponding form URL.
For information on how to obtain response content when using Google Forms as a trigger, please refer to here.

Once everything is entered, send a test response to the specified form and click "Test".

Confirm that the response information is displayed in the output and click "Save".

Step 3. Set up Dify Actions

Next, set up Dify actions.
Click "Send chat message".

As before, perform optional title editing and account information verification, leave the action unchanged, and click "Next".

Set the message content to be sent to Dify.
Since Dify generates response content based on the sent message, enter a message including "Inquiry content" in "query".
"Inquiry content" can be selected from the options displayed when you click the field.
Enter a half-width alphanumeric value (any identifier) for "user" as per the annotation.

Once everything is set up, click "Test", check the output content, and click "Save".

Step 4. Set up Slack Actions‍

Next, set up Slack actions.
Click "Send a message to the channel".

Similarly, perform optional title editing and account information verification, and click "Next".

Next, set up the Slack connection and message content.
Obtain and enter the "Channel ID to post to" from Slack.
The "Message" can be edited optionally, and by clicking the field, you can quote information obtained from Google Form or Dify.
In this case, I created a message including "Inquiry content" and "Response content" as shown in the image.
Once each item is set, click "Test".
After confirming that the message has been sent to Slack, click "Save".

Click "Turn on Trigger" to complete the flow setup.
Now, when there is an inquiry via Google Form, the response content will be automatically created in Dify and notified in Slack.

Other Automation Examples Using Google Forms, Dify, and Slack

In addition to the integrations introduced today, it is possible to achieve various automations by utilizing the APIs of Google Forms, Dify, and Slack.

If you find something interesting, please give it a try!

‍‍Automation Example Integrating Google Forms and Slack

It is possible to set up integrations where a notification is sent to Slack when a response is submitted via Google Forms, or to send PDF documents attached to Google Forms to Slack.
Additionally, you can create invoices from the content of Google Forms and share them on Slack.

Example of Automation Using Google Forms

Create a Web Meeting When a Response is Submitted via Google Forms

Automatically create a meeting in Google Meet or Zoom when a response is submitted via Google Forms. (For Google Meet, a meeting URL is automatically created when an event is added to Google Calendar)

Register the content submitted via Google Forms into a task tool

Automatically register the content submitted via Google Forms as a task in tools like Trello or Asana.

Example of Automation Using Dify

Generate and Respond to Inquiries in Chat Tools with Dify

Automatically generate responses to inquiries in tools like Slack or Microsoft Teams using Dify and reply automatically.

Create responses to inquiries sent to customer support tools with Dify and notify them in chat tools

Automatically create responses to inquiries sent to Intercom, Zendesk, etc., with Dify and notify them in Slack, Microsoft Teams, etc.

Automation Example Using Slack

Notify Slack When Information is Registered in the Database

Automatically notify Slack when information is added to Google Sheets, Salesforce, etc.

Notify Slack when a file is saved to cloud storage

Automatically notify Slack when a file is saved to Google Drive or similar services.

Benefits and Examples of Integrating Google Forms, Dify, and Slack

Benefit 1: Streamlining Operations and Reducing Workload

Manually processing inquiries from Google Forms can be time-consuming and burdensome for staff, right? By implementing automation using Dify and Slack, when an inquiry is received via Google Forms, Dify automatically generates a response, which is then notified to Slack. This eliminates the need to manually check Google Forms or transcribe information, allowing for smoother customer interactions. Companies that receive a large number of inquiries might particularly experience the efficiency benefits of automation.

Benefit 2: Improving Response Speed with Quick Notifications

Quick and accurate responses to inquiries are key to enhancing customer satisfaction, aren't they? By leveraging app integration, more effective customer service can be achieved. Specifically, if a notification is quickly sent to Slack when an inquiry is submitted, the responsible person can smoothly check and respond. Additionally, responses created by Dify can be modified by humans for more accurate answers. This leads to improvements in the speed and accuracy of responses. In highly competitive industries, this speed can be a differentiating factor and a major element in gaining customer trust.

Benefit 3: Preventing Human Error

When handling inquiries manually, there is always a possibility of input errors or communication mistakes, right? Especially during busy periods with a high volume of inquiries, the risk of human error may increase. However, by automating with Google Forms, Dify, and Slack, you can eliminate the need to transcribe questions, send notifications, and create responses from scratch. This should help prevent the risk of incorrect information entry or communication omissions. Additionally, even for complex inquiries, analyzing the content through Dify reduces the risk of misinterpretation by the responsible person. As a result, it should support more error-free responses.

Conclusion

We introduced methods to automate and streamline inquiry handling through the integration of Google Forms, Dify, and Slack. App integration should help eliminate manual transcription work and support quick and accurate customer service. In companies that receive many inquiries or industries where quick responses are required, this integration is likely to have a significant impact.

Yoom's app integration can be easily implemented without programming. Please take this opportunity to try it out!