Integrate Google Forms, Dify, and Slack to create responses to inquiries submitted via Google Forms using Dify and notify them on Slack.

Step 1. Integrate Google Forms, Dify, and Slack with My Apps

First, integrate Google Forms, Dify, and Microsoft Teams with My Apps.
After logging into Yoom, click "My Apps" on the left side of the screen and proceed with the settings from "+New Connection".

Search for Google Forms and click on it.

Then sign in via "Sign in with Google".

After signing in, you will see "Yoom is requesting access to your Google Account", so press "Continue".

Next, search for Dify and click on it.

*For instructions on how to integrate Dify with My Apps, please refer to here.

Set an arbitrary name for the "Account Name".
Enter the API key issued by Dify for the "Access Token".
After entering, click "Add" to complete the integration with My Apps.

Next, search for Slack and click on it.

On the next screen, enter the Slack workspace URL and click "Continue".

Then sign in to Slack.

On the next screen, specify the channel to post to and click "Allow".
This completes the integration with My Apps.

Next, proceed with the setup using the Flowbot template.
Log in to Yoom and click "Try it" on the banner below.

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When "Template has been copied!" is displayed, click "OK" to complete the copy.

Step 2. Set up Google Form Trigger

Next, set up the trigger for the Google Form.
Click "When a response is submitted to the form".

Next, check the "Account information to integrate with Google Form".
You can freely edit the title, but keep the trigger action as is, and click "Next".

Select the "Trigger interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Please note that the shortest trigger interval varies depending on the plan.
Refer to the annotation to obtain and input the "Form ID" from the relevant form URL.
For information on how to obtain the response content when using Google Form as a trigger, please refer to here.

Once everything is entered, send a test response using the specified form and click "Test".

Verify that the response information is displayed in the output and click "Save".

Step 3. Set up Dify Action

Next, set up the Dify action.
Click "Send a chat message".

As before, perform optional title editing and account information verification, do not change the action, and click "Next".

Set the message content to be sent to Dify.
Dify generates response content based on the sent message, so input a message including "Inquiry content" into "query".
"Inquiry content" can be selected from the options displayed when you click the field.
Enter a half-width alphanumeric value (optional identifier) for "user" as per the annotation.

Once everything is set, click "Test" to verify the output content, then click "Save".

Step 4. Set up Slack Action‍

Next, set up the LINE WORKS action.
Click "Send a message to the channel".

As before, perform optional title editing and account information verification, and click "Next".

Next, set up the Slack connection and message content.
Obtain and input the "Channel ID to post to" from Slack.
The "Message" can be optionally edited, and when you click the field, you can quote information obtained from Google Form or Dify.
In this case, I created a message including "Inquiry content" and "Response content" as shown in the image.
Once each item is set, click "Test".
After confirming that the message has been sent to Slack, click "Save".

Click "Turn on Trigger" to complete the flow operation preparation.
Now, when there is an inquiry via Google Form, the response content will be automatically created in Dify and notified in Slack.

Other Automation Examples Using Dify

1. Automatically Generate and Respond with Dify Chatbot When a Message is Posted on Slack

When a message is posted on Slack, the Dify chatbot automatically generates a response and replies quickly. This eliminates the need for manual handling and allows for efficient responses to customer inquiries on Slack.

2. When a message is posted on LINE WORKS, automatically generate and respond with Dify's chatbot

When a message is posted on LINE WORKS, Dify's chatbot automatically generates a response and replies. This mechanism will streamline handling employee inquiries, allowing resources to be allocated more easily to important tasks.

3. When an inquiry occurs in HubSpot, create a response in Dify and notify Microsoft Teams

When an inquiry occurs in HubSpot, Dify automatically generates a response, and that information is notified to Microsoft Teams. This allows the team to quickly review the inquiry and response content, supporting them to take the next action swiftly.

Summary

By integrating Google Forms, Dify, and Slack, automation and efficiency in handling inquiries can be achieved.
The app integration eliminates the need for manual data entry, supporting quick and accurate customer service.
This integration is expected to have a significant impact on companies that receive a large number of inquiries and industries where prompt responses are required.

Yoom's app integration can be easily implemented without the need for programming. Why not consider implementing it on this occasion?