Click "Try this template".

Click "OK" and assign a name to the Flowbot for recognition.

The template will be copied to your "My Project".

Step 3: Set Up Google Form Trigger

Now let’s set up the trigger action. Click on the Google Form app trigger.

Give your trigger a title (optional). Confirm the pre-configured settings and click “Next”.

Set your trigger interval (how often you want Yoom to check Google Form for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan. 

⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.

Once set, run a test.
If the test succeeds, the retrieved value will get updated. Then, click “Save”.

Step 4: Set Up Dify Action

Next click on Dify’s action item.

Same as before, give an action a title (optional). Confirm the settings, and click “Next”.

Click inside the box, and select “Inquiry Content” from the Google Form’s retrieved value of the previous action. You can add instructions to Dify here.

By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.

📚 Reference: For more details on retrieved values and how to set them up, see the guide here.

Then, set the user.
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.

Once the setup is complete, click “Test”. If everything looks good, click “Save”.

Step 5: Set Up Slack Action

Finally, let’s set up to send the generated content by Dify in Slack. Click on the Slack action item.

Same as before, give an action a title (optional). Confirm the settings, and click “Next”.

Select the Destination Channel ID (where you want to post the message) from the displayed options. 

Set the Message to be shared on Slack.
Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Slack. 

Once set, run a test. If successful, the message will be sent in Slack. Then hit "Save".

Step 6: Activate the Flowbot‍

Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.

That’s it! 🎉 The Flowbot is now complete!

💡 Other Automation Examples Using Google Forms, Dify, and Slack

By integrating Google Forms, Dify, and Slack, you can unlock a wide range of automation possibilities that simplify your workflows. 

<span class="mark-yellow">Here are some examples you can explore for your next automation</span>! 

‍‍Automation Example Integrating Google Forms and Slack

Set up an integration to automatically send notifications to Slack whenever a response is submitted in Google Forms. You can also send PDF attachments or generate invoices from Google Forms responses and share them in Slack.

Automation Examples Using Google Forms

Create a Web Meeting When a Response is Submitted through Google Forms

Automatically create a meeting in Google Meet or Zoom when a response is submitted in Google Forms. For Google Meet, a meeting URL is automatically created when the event is added to Google Calendar.

Register Google Forms Responses as Tasks in Project Management Tools

Automatically register Google Forms responses as tasks in project management tools like Trello or Asana, to streamline your task management. 

Automation Examples Using Dify

Generate and Respond to Inquiries Automatically in Chat Tools with Dify

Automatically generate responses to inquiries in Slack, Microsoft Teams, or other chat tools using Dify.

Create Responses to Customer Inquiries and Notify in Chat Tools

Automatically create responses to customer inquiries sent to support tools like Intercom or Zendesk, and notify the team in Slack or Microsoft Teams.

Automation Example Using Slack

Notify via Slack When Information is Registered in a Database

Set up Slack notifications when information is added to platforms like Google Sheets or Salesforce.

Notify via Slack When a File is Saved to Cloud Storage

Automatically notify via Slack when a file is saved to Google Drive or other cloud storage services, keeping your team updated in real time.

‍

👏 Benefits and Examples of Integrating Google Forms, Dify, and Slack

Benefit 1: Streamlining Operations and Reducing Workload

Handling inquiries manually through Google Forms can be time-consuming. By automating responses with Dify and Slack, inquiries submitted through Google Forms can trigger an automatic response, which is then notified through Slack. This eliminates the need for your team to manually check Google Forms or transcribe information, making customer interactions more efficient. <span class="mark-yellow">Teams that handle a large volume of inquiries will experience significant time-saving benefits from automation</span>.

Benefit 2: Improving Response Speed with Quick Notifications

Fast and accurate responses are key to customer satisfaction. By setting up this integration, notifications are sent to Slack when a new inquiry is received, allowing the responsible team member to review and respond quickly. Dify can generate initial draft responses, which can then be refined by the team for greater accuracy. <span class="mark-yellow">This reduces response time and enhances the quality of customer service</span>.

Benefit 3: Preventing Human Error

There is a risk of errors when manually handling inquiries, especially during busy periods. By automating tasks like transcription, notification, and response creation with Google Forms, Dify, and Slack,<span class="mark-yellow"> you can minimize the risk of input mistakes or missed information</span>. Even for complex inquiries, Dify’s AI-driven analysis helps reduce the risk of misinterpretation, supporting more accurate and error-free responses.

📖 Summary

In this article, we’ve walked through how to automate and streamline inquiry handling by integrating Google Forms, Dify, and Slack. This integration eliminates the need for manually generating responses, enabling faster and more accurate customer service. It’s especially beneficial for teams handling a high volume of inquiries or where quick responses are important.

Best of all, no technical expertise is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!

👉 Create your free Yoom account now