When managing tickets in Zendesk, it's easy to miss updates and delay responses, or have to repeatedly check the screen to share information. Additionally, many people may feel that automating notifications seems difficult or impossible without an engineer.
The solution to these challenges is the no-code tool, Yoom. Its major attraction is the ability to easily integrate Zendesk with notification apps without any programming. For example, you can set up a flow to notify Telegram when a ticket is created in Zendesk in just a few steps.
Prevent missed notifications and improve the efficiency of support operations! If you want to make Zendesk notifications smoother, be sure to check out the method introduced below.
For those who want to try it as soon as possible
Yoom offers templates to automate workflows using Zendesk! If you want to try it right away, click the banner below to get started!
Notify Google Chat when a ticket is created in Zendesk
■Overview The "Notify Telegram when a ticket is created in Zendesk" flow is a business workflow aimed at improving customer support efficiency. When a new ticket is generated in Zendesk, a notification is automatically sent to Telegram, allowing the responsible person to quickly grasp the situation. This prevents delays in response and leads to improved customer satisfaction. This automated workflow using Yoom is a powerful tool for smoothly conducting daily support operations.
■Recommended for ・Support personnel using Zendesk who want to streamline ticket management ・Administrators who want to enhance team communication using Telegram ・IT personnel at companies aiming to speed up support responses and improve customer satisfaction ・Those considering automating business workflows and thinking about introducing Yoom
■Notes ・Please integrate both Zendesk and Telegram with Yoom. ・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions. ・Triggers can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
There are various ways to automatically notify Zendesk data. We've picked out a few methods for you to check out!
Simply click "Try it out" on the automation example you're interested in and register an account to immediately experience automatic notifications from Zendesk. Registration takes just 30 seconds, so feel free to give it a try!
Automatically Send and Forward Zendesk Data to Chat Tools
This flow allows you to automatically notify a chat tool when a ticket is created in Zendesk. You can notify your familiar chat app, eliminating any gaps or omissions in information management.
Notify Google Chat when a ticket is created in Zendesk
■Overview The "Notify Telegram when a ticket is created in Zendesk" flow is a business workflow aimed at improving customer support efficiency. When a new ticket is generated in Zendesk, a notification is automatically sent to Telegram, allowing the responsible person to quickly grasp the situation. This prevents delays in response and leads to improved customer satisfaction. This automated workflow using Yoom is a powerful tool for smoothly conducting daily support operations.
■Recommended for ・Support personnel using Zendesk who want to streamline ticket management ・Administrators who want to enhance team communication using Telegram ・IT personnel at companies aiming to speed up support responses and improve customer satisfaction ・Those considering automating business workflows and thinking about introducing Yoom
■Notes ・Please integrate both Zendesk and Telegram with Yoom. ・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions. ・Triggers can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
Automatically Send and Forward Zendesk Data to Email Tools
You can automatically send emails when a ticket is created or updated in Zendesk. This allows you to receive important notifications without having to open Zendesk, ensuring you don't miss any crucial information.
This flow is recommended for those who want to improve work efficiency and enhance information sharing!
Notify in Outlook when a ticket is created in Zendesk
■Overview The "Notify Gmail when a ticket is updated in Zendesk" flow is a business workflow that allows the support team to quickly grasp the status of responses and enable prompt action. When using Zendesk, you might miss updates on tickets. By utilizing this flow, you will receive notifications in Gmail every time a ticket is updated in Zendesk, ensuring you don't miss important information. It is a mechanism that helps improve work efficiency and information sharing.
■Recommended for ・Personnel using Zendesk for customer support ・Administrators who want to quickly grasp ticket update information ・Team leaders aiming to improve the efficiency of support operations ・Companies looking to enhance information sharing through Gmail notifications ・IT personnel who want to improve business workflows by integrating Zendesk and Gmail
■Notes ・Please integrate both Zendesk and Gmail with Yoom. ・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions. ・Triggers can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
Let's Create a Flow to Automatically Notify Zendesk Data
Now, let's create a flow to automatically notify Zendesk data! This time, we'll proceed with the setup using Yoom, a no-code platform. If you don't have a Yoom account yet, please issue one fromthis registration form.
[What is Yoom]
This time, we will create a flow bot that notifies Telegram when a ticket is created in Zendesk! The creation process is broadly divided into the following steps.
Integrate Zendesk and Telegram with My Apps
Copy the template
Set the trigger in Zendesk and the action in Telegram
Set the trigger to ON and complete the preparation for flow operation
When a ticket is created in Zendesk, notify via Telegram.
■Overview The "Notify Telegram when a ticket is created in Zendesk" flow is a business workflow aimed at improving customer support efficiency. When a new ticket is generated in Zendesk, a notification is automatically sent to Telegram, allowing the responsible person to quickly grasp the situation. This prevents delays in response and leads to improved customer satisfaction. This automated workflow using Yoom is a powerful tool for smoothly conducting daily support operations.
■Recommended for ・Support personnel using Zendesk who want to streamline ticket management ・Administrators who want to enhance team communication using Telegram ・IT personnel at companies aiming to speed up support responses and improve customer satisfaction ・Those considering automating business workflows and thinking about introducing Yoom
■Notes ・Please integrate both Zendesk and Telegram with Yoom. ・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions. ・Triggers can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
Step 1: Integration of My Apps with Zendesk and Telegram
1. How to Register with Zendesk
After logging into Yoom, click on My Apps, then click on "+ Add", and search for Zendesk.
The new registration screen for Zendesk will appear, so check the annotations and enter "Account Name," "Email Address," and "API Token," then click the "Add" button. Reference: For more details, please refer to this guide for settings.
The API token can be checked from the following screen in Zendesk.
This completes the integration of My Apps with Zendesk.
*Zendesk is an app for users of the Team Plan and Success Plan. Please note that using it with the Free Plan or Mini Plan may result in errors in Flowbot operations and data connections. There is a two-week free trial available for paid plans (Team Plan and Success Plan). During the trial period, you can try out Zendesk without any restrictions. Please take this opportunity to experience various features.
2. How to Register with Telegram
Similarly, click on "+ Add" and search for Telegram. Enter "Account Name" and "Access Token," then click "Add." Reference: For details on how to issue an access token, please check here.
This completes the integration of My Apps with Telegram!
Step 2: Copying the Template
From here, let's proceed with the settings using the Flowbot template. Log into Yoom and click "Try it" on the banner below.
When a ticket is created in Zendesk, notify via Telegram.
■Overview The "Notify Telegram when a ticket is created in Zendesk" flow is a business workflow aimed at improving customer support efficiency. When a new ticket is generated in Zendesk, a notification is automatically sent to Telegram, allowing the responsible person to quickly grasp the situation. This prevents delays in response and leads to improved customer satisfaction. This automated workflow using Yoom is a powerful tool for smoothly conducting daily support operations.
■Recommended for ・Support personnel using Zendesk who want to streamline ticket management ・Administrators who want to enhance team communication using Telegram ・IT personnel at companies aiming to speed up support responses and improve customer satisfaction ・Those considering automating business workflows and thinking about introducing Yoom
■Notes ・Please integrate both Zendesk and Telegram with Yoom. ・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions. ・Triggers can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. ・Please note that the shortest activation interval varies depending on the plan.
You will see "Template has been copied!" displayed, so click "OK" to complete the copy.
Step 3: Setting the Trigger to Activate When a New Ticket is Created in Zendesk
First, let's set the "When a new ticket is created" item on the Zendesk icon!
The next page that appears is set by default. Keep the trigger action as it is, and if necessary, modify the title to something easy to understand before proceeding to the next page.
You can select the trigger activation timing from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. It is generally recommended to use the shortest activation interval for the plan!
Note: Depending on the plan content, the shortest interval that can be set for the trigger may differ, so please be aware of this.
Set the subdomain from the Zendesk URL, referring to the annotations.
Open the Zendesk screen and create a new ticket for testing. (You can set the ticket content freely!)
Once you have created a new ticket, return to the previous Yoom screen. Run the test, and if the test is successful, the output will be obtained. Check the content, and if there are no issues, save the settings. In practice, specific values will be entered next to each item in the output below. Reference: For more about the output, click here
Step 4: Send a Message to Telegram
Next, click the "Send Message" item on the Telegram icon to set it up.
As with the Zendesk settings, check the title and account information before proceeding.
Select the chat ID from the suggestions that appear when you click the input field.
You can set the message freely.
By default, it is set as shown on the screen below. With this setting, when a ticket is created in Zendesk, "Assignee ID," "Subject," and "Description" are automatically retrieved, and you can notify the previously set Telegram chat ID! Try changing the output or message content you want to use according to your needs.
Once you have set the message content, click the "Test" button. If the test is successful, save the settings.
Step 5: Turn ON the Trigger
Finally, click "Turn on the trigger" to complete the flow of "Notify Telegram when a ticket is created in Zendesk"! Make sure the flow bot is activated correctly.
Convenient Automation Examples Using Zendesk
You can automatically create tickets in Zendesk based on information from Gmail, Outlook, or Typeform. Additionally, when a ticket is created in Zendesk, it can be automatically registered in Google Sheets or Microsoft Excel!
Create a ticket in Zendesk based on Typeform responses
■Overview The "Create a ticket in Zendesk based on Typeform responses" workflow is a business workflow that automatically registers the data collected in Typeform as tickets in Zendesk. This enables smooth transfer of customer feedback and inquiries to the support team and allows efficient responses. Leverage the integration between Zendesk and Typeform to achieve effortless and accurate ticket management.
■Recommended for ・Those who collect customer opinions and inquiries using Typeform but spend time manually transcribing them into Zendesk ・Zendesk users who want to accelerate feedback to the support team and improve the speed of customer responses ・Customer support staff who want to automate the customer support process and improve operational efficiency
■Notes ・Connect Yoom with both Typeform and Zendesk. ・For how to obtain outputs from the trigger, refer to the following. https://intercom.help/yoom/en/articles/9103858 ・Zendesk is available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, operations and Data Connect configured for flow bots will result in errors, so please be aware. ・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial you can use apps that are otherwise restricted.
■Overview Are you manually creating tickets in Zendesk for inquiries that arrive in Gmail? While this task is simple, there is no room for missed responses or input errors, and it often becomes a heavy burden. By using this workflow, a ticket is automatically created in Zendesk just by receiving an email in Gmail with a specific label, enabling you to streamline manual response tasks and speed up customer support.
■Recommended for ・Customer support staff who manage inquiries received via Gmail in Zendesk ・Those who are concerned about missed responses or delays caused by manual ticket creation ・Those who want to automate inquiry handling and improve team productivity
■Notes ・Please connect Yoom with both Gmail and Zendesk. ・Zendesk is available only on the Team and Success plans. On the Free and Mini plans, the Flowbot operations and Data Connect configured will result in errors, so please be aware. ・Paid plans such as the Team plan and Success plan offer a two-week free trial. During the free trial, you can use apps that are otherwise restricted. ・You can choose trigger intervals of 5, 10, 15, 30, or 60 minutes. ・The minimum trigger interval varies by plan; please note.
The system of sending notifications triggered by creating a Zendesk ticket is very effective in preventing oversights and omissions in work. As introduced in this article, with Yoom, even without programming knowledge, anyone can easily create a notification integration flow. It is the perfect tool for those who want to streamline their daily tasks without being troubled by complex settings or specialized knowledge.
Why not register for Yoom for free now and create a convenient notification flow with your own hands?
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With Yoom, you can easily build the kind of collaboration described here without programming knowledge.
Having transitioned from a dental hygienist to the IT industry, I previously worked at a web company where I was involved in tasks such as web page replacements as a director's assistant. Leveraging this experience, I am now fully dedicated to conveying the appeal of Yoom to everyone. With an approach that combines technology and user perspective, I am genuinely committed to helping enhance your operational efficiency through Yoom.
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