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When managing tickets in Zendesk, it's easy to miss updates and delay responses, or have to repeatedly check the screen to share information. Additionally, many people may feel that automating notifications seems difficult or impossible without an engineer.
The solution to these challenges is the no-code tool, Yoom. Its major attraction is the ability to easily integrate Zendesk with notification apps without any programming.
<span class="mark-yellow">For example, you can set up a flow to notify Telegram when a ticket is created in Zendesk in just a few steps.</span>
Prevent missed notifications and improve the efficiency of support operations!
If you want to make Zendesk notifications smoother, be sure to check out the method introduced below.
Yoom offers templates to automate workflows using Zendesk! If you want to try it right away, click the banner below to get started!
There are various ways to automatically notify Zendesk data. We've picked out a few methods for you to check out!
Simply click "Try it out" on the automation example you're interested in and register an account to immediately experience automatic notifications from Zendesk. Registration takes just 30 seconds, so feel free to give it a try!
This flow allows you to automatically notify a chat tool when a ticket is created in Zendesk. You can notify your familiar chat app, eliminating any gaps or omissions in information management.
You can automatically send emails when a ticket is created or updated in Zendesk. This allows you to receive important notifications without having to open Zendesk, ensuring you don't miss any crucial information.
This flow is recommended for those who want to improve work efficiency and enhance information sharing!
Now, let's create a flow to automatically notify Zendesk data!
This time, we'll proceed with the setup using Yoom, a no-code platform. If you don't have a Yoom account yet, please issue one fromthis registration form.
[What is Yoom]
<span class="mark-yellow">This time, we will create a flow bot that notifies Telegram when a ticket is created in Zendesk!</span>
The creation process is broadly divided into the following steps.
After logging into Yoom, click on My Apps, then click on "+ Add", and search for Zendesk.
The new registration screen for Zendesk will appear, so check the annotations and enter "Account Name," "Email Address," and "API Token," then click the "Add" button.
Reference: For more details, please refer to this guide for settings.
The API token can be checked from the following screen in Zendesk.
This completes the integration of My Apps with Zendesk.
*Zendesk is an app for users of the Team Plan and Success Plan. Please note that using it with the Free Plan or Mini Plan may result in errors in Flowbot operations and data connections.
There is a two-week free trial available for paid plans (Team Plan and Success Plan). During the trial period, you can try out Zendesk without any restrictions. Please take this opportunity to experience various features.
Similarly, click on "+ Add" and search for Telegram.
Enter "Account Name" and "Access Token," then click "Add."
Reference: For details on how to issue an access token, please check here.
This completes the integration of My Apps with Telegram!
From here, let's proceed with the settings using the Flowbot template.
Log into Yoom and click "Try it" on the banner below.
You will see "Template has been copied!" displayed, so click "OK" to complete the copy.
First, let's set the "When a new ticket is created" item on the Zendesk icon!
The next page that appears is set by default.
Keep the trigger action as it is, and if necessary, modify the title to something easy to understand before proceeding to the next page.
You can select the trigger activation timing from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
It is generally recommended to use the shortest activation interval for the plan!
Note: Depending on the plan content, the shortest interval that can be set for the trigger may differ, so please be aware of this.
Set the subdomain from the Zendesk URL, referring to the annotations.
Open the Zendesk screen and create a new ticket for testing. (You can set the ticket content freely!)
Once you have created a new ticket, return to the previous Yoom screen. Run the test, and if the test is successful, the output will be obtained.
Check the content, and if there are no issues, save the settings. In practice, specific values will be entered next to each item in the output below.
Reference: For more about the output, click here
Next, click the "Send Message" item on the Telegram icon to set it up.
As with the Zendesk settings, check the title and account information before proceeding.
Select the chat ID from the suggestions that appear when you click the input field.
You can set the message freely.
By default, it is set as shown on the screen below. With this setting, when a ticket is created in Zendesk, "Assignee ID," "Subject," and "Description" are automatically retrieved, and you can notify the previously set Telegram chat ID!
Try changing the output or message content you want to use according to your needs.
Once you have set the message content, click the "Test" button.
If the test is successful, save the settings.
Finally, click "Turn on the trigger" to complete the flow of "Notify Telegram when a ticket is created in Zendesk"!
Make sure the flow bot is activated correctly.
You can automatically create tickets in Zendesk based on information from Gmail, Outlook, or Typeform. Additionally, when a ticket is created in Zendesk, it can be automatically registered in Google Sheets or Microsoft Excel!
The system of sending notifications triggered by creating a Zendesk ticket is very effective in preventing oversights and omissions in work.
As introduced in this article, with Yoom, even without programming knowledge, anyone can easily create a notification integration flow.
It is the perfect tool for those who want to streamline their daily tasks without being troubled by complex settings or specialized knowledge.
Why not register for Yoom for free now and create a convenient notification flow with your own hands?
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