How to integrate LOGILESS with LINE WORKS and automatically notify order status from LOGILESS to LINE WORKS

For operators of e-commerce sites and warehouse managers, shipping delays are one of the challenges they want to avoid. If order status can be shared quickly, these challenges may be resolved, enhancing the customer experience. By integrating LOGILESS with LINE WORKS, order information is automatically notified to relevant parties, ensuring smooth product shipping. This article provides a detailed explanation of the specific integration steps and benefits. Please read to the end. Recommended for: - Order managers who regularly use LOGILESS for order management but feel there are challenges in communicating with stakeholders. - Team leaders who use LINE WORKS as the main communication tool within the team but feel it is not being fully utilized. - Warehouse managers aiming to speed up warehouse operations and shipping management by quickly sharing order data. - Customer success departments aiming to improve service quality through enhanced information accuracy and prompt customer response. Benefits and Examples of Integrating LOGILESS and LINE WORKS Benefit 1: Strengthening Team Collaboration Order slip information from LOGILESS is distributed simultaneously to all relevant parties through LINE WORKS. This eliminates the need for manual communication, preventing communication lapses and misunderstandings. For example, a sales representative can check order details and request support from warehouse staff, contributing to smooth business operations. Benefit 2: Ability to Confirm and Provide Accurate Data Notifications of order slip creation in LOGILESS can be smoothly confirmed in LINE WORKS, which can also improve the quality of customer service. For instance, if there is a request to confirm or change order details, accurate data can be easily checked in LINE WORKS, enabling smooth customer service and potentially increasing customer satisfaction. Benefit 3: Speedy Situation Confirmation When an order slip is created in LOGILESS, notifications are received in LINE WORKS simultaneously, allowing responsible parties to quickly confirm the situation. This prevents duplicate work and delays in response, ensuring smooth business operations. For example, warehouse staff can receive notifications and start preparing for unprocessed shipments, potentially reducing delivery times. [Yoomとは]

How to Create a Connection Flow between LOGILESS and LINE WORKS

From here, we will explain the actual steps for app integration. The general flow is as follows.

・Perform "My App Integration" between LOGILESS and LINE WORKS
・Copy the template distributed by Yoom
・Set a trigger in LOGILESS and configure an action including notifications in LINE WORKS
・Turn on the trigger to complete the preparation for flow operation

Step 1: My App Integration with LOGILESS and LINE WORKS

First, integrate LOGILESS and LINE WORKS into My App.

Click "My App" on the left side of the screen after logging into Yoom.
Then click "+ New Connection" displayed on the right side of the screen.

Next, search for LOGILESS in "New Connection for My App" and click it.‍

Then sign in with the account you want to use, approve access from Yoom, and complete the My App integration.

Similarly, search for LINE WORKS in "New Connection for My App" and click it.

Next, enter the "Client ID", "Client Secret", and "Scope".
※For the LINE WORKS (API2.0) Callback setup method, please refer to here.
Once each item is entered, click "Add".

Step 2: Set the Trigger

Next, copy the flow bot template for this time.
Click "Try it" from the banner below.

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When "Template has been copied!" appears, please click "OK".

Next, we will set up the trigger in LOGILESS.
Please click "When an order slip is created or updated".

Next, we will check and modify the title and account information.
First, make sure the correct account is selected in "Account information linked with LOGILESS".
The title can be changed to an easy-to-understand name as desired.
Do not change 'Trigger Action', and click 'Next'.

Next, we will set the "Trigger Interval" and "Merchant ID".
The trigger interval can be selected from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Please note that the shortest trigger interval varies depending on the plan.
The Merchant ID can be obtained from the LOGILESS management screen URL.
Once each item is set, click "Test".
If you can obtain LOGILESS information in "Output", it is successful.
Finally, click "Save".

Step 3: Set Action

Next, set the action for LINE WORKS.
Please click "Send message to talk room".

Edit the title and check the account.
Do not change the action and click "Next" to proceed.

Next, set each API connection setting and the content of the message to be sent.
"Bot ID" can be obtained from the LINE WORKS Developer Console.
"Talk Room ID" can be obtained from the menu on the talk screen or when creating a talk room.
Create the message to be automatically sent in "Message". By clicking the text box, you can quote the information obtained from LOGILESS earlier.
Once each item is set, click "Test".
If the test is successful without any issues, click "Save" to complete the setup.

Finally, set the trigger to ON to complete the flow operation preparation.
Now, when an order slip is created in LOGILESS, it will be automatically notified to LINE WORKS.

Other Automation Examples Using LOGILESS

1. Notify Slack When Shipping is Completed with LOGILESS

This flow allows for efficient business communication by smoothly sharing shipping status.
By using this app integration, it is expected to strengthen the collaboration between warehouse managers and e-commerce site operators.

2. Register sales in freee once the shipment is completed with LOGILESS

This is a flow to automate the registration of sales for shipped products.
By eliminating manual sales data management, it is expected to prevent human errors and improve time efficiency.

3. Issue and Send Invoice via Email When an Order Slip is Created or Updated in LOGILESS

This is a flow that automates invoice creation and email sending based on order slip data.
For example, in billing operations, the manual process for the accounting staff is limited to slip creation, allowing them to focus more easily on other tasks.

Summary

With the integration of LOGILESS and LINE WORKS, automatic notification of order information becomes possible, leading to improved operational efficiency.
Since manual communication is no longer necessary, it helps prevent forgotten messages and miscommunications, strengthening team collaboration.
Additionally, it allows for quick and accurate information verification and provision, potentially enhancing the quality of customer service.

Let's aim to improve operational efficiency and service quality by utilizing Yoom's app integration.