Notify Microsoft Teams when a call is received on CallConnect

■Overview

This is a flow that notifies Microsoft Teams when a call is received on CallConnect.

By using Yoom, you can easily connect apps without the need for programming.

‍

■Recommended for

1. Those who handle calls using CallConnect

・Those who use CallConnect for customer support but often miss incoming calls

・Those who want to promptly respond to calls without missing any

‍

2. Companies using Microsoft Teams as an internal communication tool

・Those who use Microsoft Teams for internal information sharing

・Those who want to share call information with all team members

‍

■Benefits of using this template

By integrating CallConnect with Microsoft Teams, you can instantly share incoming call notifications with the entire team.
This allows for quick responses to important calls, potentially speeding up operations.

Additionally, since information is consolidated on Microsoft Teams, you can easily see who responded to which call, reducing unnecessary follow-ups and strengthening team collaboration.
As a result, it can lead to improved customer service quality and increased operational efficiency.

Moreover, you can easily track past call history, providing the advantage of centralized information management.

‍

■Notes

・Please integrate both CallConnect and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.