BacklogとChatworkの連携イメージ
How to Integrate Applications

2025/01/30

How to link Backlog and Chatwork to receive notifications in Chatwork when you are mentioned in a task comment

k.hieda

<span class="mark-yellow">“Have you ever experienced a delay in responding because you didn’t notice a comment on Backlog?”</span>
Backlog is a simple and intuitive project management tool. It is widely used by many companies, and its mention feature allows for smooth information sharing within teams. However, when you're busy, it's easy to miss notifications. That's where the system of automatically sending Backlog mention notifications to a Chatwork room comes in handy. With this, you won't miss important comments.
In the past, integrating such apps required programming skills. However, by using a no-code, easy-to-set-up flowbot template, anyone can implement it immediately.
This article explains the specific setup method and how it can be beneficial. The steps are introduced in an easy-to-understand manner, so please read to the end!

Recommended for

This flowbot is perfect for the following people:

  • Those who tend to miss Backlog mention notifications, causing delays in response
  • Those who want to utilize Chatwork to smoothly share important Backlog comments within the team
  • Those who want to manage projects more efficiently and ensure they catch necessary instructions
  • Those who are overwhelmed with multiple tasks and want to receive notifications for comments addressed only to them
  • Those who want to integrate Backlog and Chatwork without programming to prevent any oversight in tasks

From here, we will explain the setup method for “notifying Chatwork when you are mentioned in a Backlog issue comment” using the <span class="mark-yellow">Yoom flowbot template</span>.

[What is Yoom]

Setup procedure for notifying Chatwork when you are mentioned in a Backlog issue comment

Utilize Yoom's "Webhook Trigger" to automatically obtain information when a task comment is added in Backlog. The obtained comment information is conditionally branched within the flow to determine if it contains a mention addressed to you. If it does, the comment is notified to a specified channel via Chatwork's API.

This ensures that you don't miss important comments and can immediately check them on Chatwork. The notification settings can also be flexibly changed, enabling efficient information sharing within the project team.

Integration Process

  1. Register My Apps on Yoom (Backlog, Chatwork)
  2. Copy the template
  3. App trigger and app integration
  4. Turn on the trigger button and start integration

Items to Prepare in Advance

Backlog

  • Backlog login information (ID and password)
  • Project to notify comments

Chatwork

  • Chatwork account information (email address, password)
  • Room ID to send Chatwork notifications

Help: How to check the Chatwork Room ID

Step 1: Setting Up My App Integration

Log in to the Yoom workspace and register the app information to be integrated.

New App Connection

Select the "App" tab in the My App screen and click "+ New Connection".

A list of apps that can be connected to Yoom will be displayed, so please register the app to be integrated using the search box.

Backlog

Select Backlog from the search results and enter the domain for integration.

Enter the domain and click the add button at the bottom right. This completes the Backlog My App integration.

Checkpoints for when Backlog app integration fails

Chatwork

Select Chatwork from the search results to display the login screen.

Enter the email address and password of the account to be integrated and allow access from Yoom.

Chatwork My App registration is complete.

Step 2: Copy Yoom's Flow Bot Template to My Project

Click the banner below.

The template will be copied to My Project. You can access My Project from the left menu bar.

Step 3: App Trigger "When a Comment is Added to an Issue"

Please click on the first step of the template.

(1/2) Select Integration Account and Action

The following items are already pre-configured.

  • App Trigger Title
  • App
  • Account information integrated with Backlog
  • Trigger Action

→ Click Next.

(2/2) App Trigger Webhook Event Reception Settings

Enter the URL displayed on the Yoom screen in the Backlog dashboard. This setting allows comments from Backlog to be automatically retrieved by Yoom.

Backlog Project Settings Screen
  • Select the project you want to notify comments for, and choose Project Settings from the left menu list.
  • From the project settings menu list, select "Integration".
  • Click the "Webhook" settings button from the integration screen.
  • Select the "Add Webhook" button on the Webhook screen.

Enter the following:

  • Webhook Name
    • Any name
  • Description
    • Any content
  • Webhook URL
    • Paste the URL copied from the Yoom screen.
  • Events to Notify
    • All events are checked this time, but if only comments need to be notified, check only "Comment on Issue".
  • Scroll to the bottom of the screen to display the test execution selection menu.
  • Select Comment on Issue and execute the test.
  • If there are no issues, click "Save".
Yoom Screen

After completing the Backlog settings, return to the Yoom screen and click the Test Button.

  • If successful, the retrieved information (output) will be displayed. Use this value in the notification template.

*If the test does not go well, it may be because a Backlog event (comment addition) has not occurred recently. Please comment on an issue in Backlog and retest in Yoom.

→ Click Save and proceed to the next step.

Step 4: Branch "Branch if You Are Mentioned in a Comment"

Click on the second step of the template. The light blue icon (setup complete) is lit, but proceed with the setup to specify your mention name.

(1/1) Specify Branch Conditions

In the pre-settings, the "Comment" where the mention appears among the outputs obtained in the previous step is set. No operation is required here.

Branch Conditions

Enter your mention name in the rightmost edit field of the branch conditions. Comments containing the entered mention name will be notified to Chatwork.

It is assumed that it will be entered as shown above in the Backlog comment.

→ Click Save

Step 5: Integrate with App "Send Message"

Click on the third step of the template. Create a template message to send to the Chatwork channel.

(1/2) Select Integration Account and Action

This is pre-configured.

  • App Trigger Title
  • App
  • Account information integrated with Chatwork
  • Action

→ Click Next.

(2/2) API Connection Settings

  • Room ID
    • Click the edit field to display room candidates. Selecting the room to notify will quote the ID. Alternatively, you can obtain the ID by checking the room settings in Chatwork.
      Help: How to Check Chatwork Room ID
  • Message
    • Create a template message for notification.
  • Click the edit field to display the retrieved items in a dropdown menu.
  • Select the item obtained in the output from the dropdown menu to embed the quote code.
  • After editing the template message, proceed to the test.

Click the Test Button. → Success (Notification will be sent to Chatwork)

→ Click Save. This completes the setup.

Step 6: Turn ON the App Trigger

Once all steps are configured, a completion screen will be displayed.

Toggle the switch at the top left of the template to ON to activate the Flowbot.

<span class="mark-yellow">The Flowbot setup was completed easily without programming.</span> Here is the template used.

Make the Most of It! 3 Automation Tips Using Backlog and Chatwork

By combining Backlog and Chatwork, the potential for improving work efficiency expands.

1. Automatically Register Chatwork Posts as Backlog Issues

This flow automatically registers an issue in Backlog when a specific message is posted in Chatwork. It saves the trouble of manually registering work instructions or customer requests and prevents overlooking tasks. This mechanism strengthens team collaboration and helps facilitate smooth project management.

2. Notify by converting form responses into Backlog issues

When an issue is added to Backlog, a notification with a mention is sent to a specified channel in Chatwork. By using this flow, you can immediately share new issues with the entire team and track task progress in real-time. This also eliminates concerns about missing out on sharing information.

3. Automatically Notify Chatwork of New Backlog Tasks

When there is a new response in the Google Form, a task is added to Backlog based on its content, and a notification is sent to Chatwork. This eliminates the need to manually check form responses, improving the efficiency of information management. This system helps prevent information leaks and delays in response.

Benefits and Specific Use Cases of Being Notified on Chatwork When You Are Mentioned in Backlog Task Comments

Developers, project managers, and sales representatives—let's check out the benefits of using this flow bot from each perspective!

1. Ensure You Catch Comments Addressed to You

In the course of a project, various requests and instructions fly around in Backlog comments. Among them, mentions directed at you are something you definitely want to keep track of. However, when tasks pile up, checking all comments can be quite challenging.
With this flow bot, you get automatic notifications on Chatwork when you are mentioned in Backlog. <span class="mark-yellow">This makes it easier to quickly notice instructions addressed to you, reducing the chances of missing any actions.</span> For example, in a development environment where requests like "specification changes" or "bug fix requests" keep coming in, missing an instruction that requires immediate attention could delay work or affect team progress. With Chatwork notifications, you can easily check important comments in real-time and make priority decisions more easily. Even amidst a flood of information, you can effectively catch comments you need to respond to, so make sure to utilize this system.

2. Speed Up Project Flow

When there's a mention in Backlog comments, you get real-time notifications on Chatwork. <span class="mark-yellow">This makes it easier to grasp the progress of tasks immediately.</span> Smooth information sharing is essential for advancing projects without any oversights.
For instance, when progress reports or problem notifications come in, even if the person in charge is focused on other tasks and finds it difficult to respond, it's easier to ask another member to follow up. Being able to grasp who is responsible for which task in real-time makes it easier to appropriately distribute the team's workload. It might also reduce situations like "delayed reporting leading to delayed responses" or "problems dragging on because mentions were unnoticed." If information sharing among members becomes smoother, the overall project progress will become much easier.

3. Facilitate Smoother Information Sharing Within and Outside the Team

<span class="mark-yellow">You can create an environment where even members not participating in the Backlog project can easily grasp the progress.</span> For sales representatives, understanding the project's movement and being able to step in for follow-up immediately is a crucial point.
With this flow bot, you receive real-time notifications on Chatwork when mentioned in Backlog task comments. This increases project transparency, making it easier for sales representatives to act without missing the right timing. If internal coordination becomes smoother, interactions with clients will also become more seamless. Additionally, by using Chatwork's task management features, you can manage the confirmation tasks of comments generated in Backlog more efficiently. Sales representatives are less likely to miss actions they need to take, making it easier for the entire team to proceed smoothly with their work.

Conclusion

By using the Yoom flow bot template introduced here, you can integrate Backlog and Chatwork without any coding. <span class="mark-yellow">No programming knowledge is required. You can quickly set it up by simply entering information like login accounts using the pre-prepared settings.</span>
Furthermore, since you can receive Backlog mention notifications on Chatwork, you can reduce the worry of missing important comments. "I didn't notice the Backlog notification, and my response was delayed..." is an experience everyone has had.

For those considering countermeasures, utilizing this flow bot might easily improve the situation. Try it out to make project management more comfortable!

See you again!

The person who wrote this article
k.hieda
10 years as a web planner and director. When I worked for a web production company, my main focus was on proposing modifications and operation plans to clients and proceeding with production. I'm currently a parallel worker. We produce blogs in Yoom's content division, and receive external public relations projects for companies in our individual business. Since we are starting a private lodging, we aim to thoroughly improve the efficiency of routine work!
Tags
Backlog
Chatwork
Integration
Notification
Automatic
Automation
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