How to integrate Backlog with LINE WORKS to receive notifications in LINE WORKS when a comment is added to an issue
How to Integrate Applications
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2025/01/24
How to integrate Backlog with LINE WORKS to receive notifications in LINE WORKS when a comment is added to an issue
k.hieda
<span class="mark-yellow">Do you have concerns such as "I can't see the progress of the project" or "I missed an important comment"?</span> Backlog, a project management tool adopted by many companies, features a simple and user-friendly design with comprehensive task management and progress visualization functions. By integrating with LINE WORKS, comments related to task progress can be shared in real-time, enabling smoother information sharing. However, these integrations typically require programming knowledge, making the implementation barrier high. Therefore, we have developed a flowbot template that can be easily implemented without any coding. In this article, we will explain how to set it up and the specific benefits, so please read to the end.
Recommended for
This flowbot is perfect for the following individuals:
Those who do not want to miss important information when comments are added in Backlog
Those who want to reduce the hassle of frequently switching between Backlog and LINE WORKS
Those who want to share important comments immediately even in a remote work environment
Those who want to customize notification content for each project and receive only the necessary information
Those who want to centralize notifications in LINE WORKS
Benefits and Specific Use Cases of Notifying LINE WORKS When Comments are Added to Backlog Issues
We have considered how this automation can be beneficial from the perspectives of project managers, remote work team members, designers, and engineers.
1. Real-time Understanding of Project Progress
When a comment is added to an issue in Backlog, an immediate notification is sent to the LINE WORKS talk room. This system makes it easier to check progress. <span class="mark-yellow">For teams that primarily use LINE WORKS, the hassle of switching between Backlog and LINE WORKS is eliminated, allowing for smooth information verification.</span> Project managers can more easily detect task delay risks early and quickly allocate resources and adjust schedules. Additionally, since all team members can share the same information, it is expected to reduce recognition discrepancies and contribute to smooth project management.
2. Creating an Environment Where Information is Not Missed Even in Remote Work
When a comment is added to an issue in Backlog, an immediate notification is sent through LINE WORKS. This system is particularly useful in remote work settings. <span class="mark-yellow">For teams utilizing LINE WORKS, it becomes easier to prevent missed comments and grasp necessary information.</span> Remote work members can receive important comments related to issues in real-time even outside the office, allowing them to start tasks earlier. Even for highly urgent matters, they can notice them early and proceed with initial actions quickly, reducing communication loss in teams with different time zones or in remote environments.
3. Customizing Notifications to Create a Focused Environment
By setting up LINE WORKS talk rooms for each project, you can receive notifications only for comments related to the projects you are involved in. Furthermore, <span class="mark-yellow">you can customize the notification content with comment quotes, enabling information sharing tailored to the team's operational rules and project characteristics.</span> For specialized members such as designers and engineers, creating an environment where only necessary information is delivered allows them to focus on their primary tasks without being distracted by unnecessary notifications. Such flexible notification settings are expected to streamline task management for the entire team and lead to smoother project progress.
From here, we will explain how to set up notifications for "when a comment is added to a Backlog issue, notify LINE WORKS" using the <span class="mark-yellow">Yoom flowbot template</span>.
[What is Yoom]
Steps to Set Up Notifications for When Comments are Added to Backlog Issues
Utilizing Backlog's Webhook function, information is automatically retrieved when a new comment is added to an issue. Based on this retrieved information, LINE WORKS' API function is used to send notification messages to the specified talk room. This system enables real-time sharing of project progress and comment content with stakeholders, facilitating smooth information collaboration. Generally, implementing such a system requires programming knowledge. However, by using the no-code tool Yoom, it can be easily implemented without programming knowledge.
Integration Process
Register My Apps with Yoom (Backlog, LINE WORKS)
Copy the template
App trigger and app integration
Turn on the trigger button and start integration
Items to Prepare in Advance
Backlog
Backlog login information (ID and password)
Project to notify comments
LINE WORKS
Client ID
Client Secret
Scope
Please log in to the LINE WORKS Developer Console using admin privileges.
From the Backlog dashboard, configure the settings to input the URL displayed on the Yoom screen. This setting allows comments from Backlog to be retrieved by Yoom.
Backlog Project Settings Screen
Select the project you want to notify comments for, and choose Project Settings from the left menu list.
From the Project Settings menu list, select "Integration".
In the Integration screen, click the "Webhook" settings button.
When switched to the Webhook screen, the "Add Webhook" button will be displayed, select it.
Enter the following:
Webhook Name
Any name
Description
Any content
Webhook URL
Paste the URL copied from the Yoom screen.
Events to Notify
This time, all were checked, but if only comments need to be notified, check only "Comment on Issue".
Scroll to the bottom of the screen to display the execution test selection menu.
Select Comment on Issue and execute the test.
If there are no issues, click "Save".
Yoom Screen
Once the Backlog settings are complete, return to the Yoom screen and click the Test button.
If successful, the retrieved information (output) will be displayed. Use this value in the notification template.
* If the test does not go well, it may be because a Backlog event (comment addition) has not occurred recently. Please comment on an issue in Backlog and retest in Yoom.
→ Click Save to proceed to the next step.
Step 4: Send Message to Talk Room Integrated with App
Click on the second step of the template.
(1/2) Select Integration Account and Action
This is already pre-configured.
App Trigger Title
App
Account Information Integrated with LINE WORKS
Action
→ Click Next.
(2/2) API Connection Settings
Talk Room ID
Click the three-dot leader at the top right of the LINE WORKS talk room. A menu will open, and clicking the channel ID will display the ID. Enter the obtained ID in the edit field.
Message Content
Create a notification template.
Click the edit field, and the items obtained in the previous operation will be displayed in the dropdown menu.
Select the item obtained in the output from the dropdown menu, and the citation code will be embedded.
Once the template editing is complete, proceed to the test.
→ Click the Test button. → Success (Notification will be sent to LINE WORKS)
→ Click Save. This completes the setup process.
Step 6: Turn ON the App Trigger
Once all steps are configured, a completion screen will be displayed.
After turning ON the trigger, use the toggle at the top left of the template to activate the flow bot.
<span class="mark-yellow">No programming is required, and the flow bot setup was completed easily.</span> Here is the template used.
Make the Most of It! 3 Automation Tips Using Backlog and LINE WORKS
By combining Backlog and LINE WORKS, the potential for streamlining operations expands.
1. Register LINE WORKS Messages as Backlog Issues
Automatically register issues in Backlog based on specific messages posted in LINE WORKS. This reduces the hassle of creating issues and prevents information from being overlooked.
2. Notify Backlog Issues on LINE WORKS
When a new issue is registered in Backlog, its details are automatically notified on LINE WORKS. This facilitates smooth information sharing and streamlines task progress.
3. Notify LINE WORKS when mentioned in Backlog
When you are mentioned in a comment on Backlog, it will automatically notify the LINE WORKS chat room. This allows for immediate confirmation and prevents any oversight in response.
Summary
In this article, we introduced examples of utilizing and setting up a flow bot that integrates Backlog with LINE WORKS. By receiving instant notifications of Backlog comments on the LINE WORKS platform you always use, you can seamlessly check comments and create an environment that prevents missing important information. This helps address the issues mentioned at the beginning, such as "not knowing the progress" or "missing comments." Additionally, Yoom's flow bot template does not require code input, making it easy to implement even without specialized programming skills. With clear setup instructions, you can quickly build a practical system. If you want to streamline your team's information sharing, please proceed to the trial from the banner below.
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The person who wrote this article
k.hieda
10 years as a web planner and director. When I worked for a web production company, my main focus was on proposing modifications and operation plans to clients and proceeding with production. I'm currently a parallel worker. We produce blogs in Yoom's content division, and receive external public relations projects for companies in our individual business. Since we are starting a private lodging, we aim to thoroughly improve the efficiency of routine work!
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