How to analyze content posted on Chatwork using Gemini's assistant and update the response back to Chatwork

Do you have any of the following concerns in operating your internal help desk?

Too many questions to keep up with answers
It takes time to respond when the person in charge is absent
Simple questions are left to AI, but it takes time to check questions and send responses

As a solution to these problems, there is a method to automate everything from analyzing the content of questions asked in chat tools to providing answers.

In this article, we will explain how to automate the entire process of generating answers to questions posted on Chatwork using Gemini and sending them via Chatwork.
By integrating these two applications to achieve this automation, you can expect improved efficiency and response speed, so please take it as a reference.

Recommended for

Those considering improving work efficiency by integrating Chatwork and Gemini
Those managing customer inquiries using Chatwork and Gemini
Those looking to speed up responses to inquiries by integrating Chatwork and Gemini

For those who want to try it immediately

In this article, we will introduce the integration method using the no-code tool "Yoom". No complicated settings or operations are required, and even non-engineers can easily achieve it.
You can also start immediately from the template below, so please give it a try!

[About Yoom]

How to Create an Integration Flow between Chatwork and Gemini

Let's set up the integration and automation of workflows between Chatwork and Gemini.

Using a template, we will introduce the steps to create a workflow where "content posted on Chatwork is analyzed using Gemini's assistant, and the response is updated back on Chatwork".

Before You Begin

1. Please prepare rooms for questions and answers in Chatwork.
If you do not set up a dedicated room for questions, the flow bot will activate for posts other than questions.
The room for answers can be used for other purposes as well.

2. Please log in to Yoom.

3. Click the "Try it" button below to copy the template in Yoom.

Step 1: Integration of My Apps with Chatwork and Gemini

*If you have already completed the app integration, please proceed to Step 2.

1. Select "My Apps" from the left menu and click "+ New Connection" on the right side of the screen.

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2. From the list of new connections in My Apps, select Chatwork and Gemini respectively and integrate the apps.
　*The image below shows the Gemini settings screen. You can obtain the API key here.

Next, we will create a flow bot.

1. Hover over the banner and click "View Details"
2. Click "Try this Template" on the migrated page
3. Register for Yoom
*If you are already registered, the login screen will be displayed, so please log in.

Step 2: Setting a Trigger to Activate When a New Message is Posted in Chatwork

1. Open the copied template.
　*You can change the title from the red frame in the image below.

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2. Click on the flow bot's "App Trigger: When a new message is posted in the room".

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3. Select the linked account and action.
　Change the title if necessary and click "Next".

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4. Set up the API connection for the app trigger.
　Trigger activation interval: Select a value of your choice. Please note that the time you can specify varies depending on the plan! Check [List of Function Restrictions and Usage Limits for Each Plan]
　Room ID: Select or enter the ID for the question room. If you are unsure, please check here.

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5. Click "Test".

6. If the test is successful, click "Save".
*The image below shows the content posted and the output obtained in this test.

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Step 3: Setting an Action to Generate Content in Gemini

1. Click on the flow bot's "Integrate with App: Generate Content".

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2. Select the linked account and action.
　Change the title if necessary and click "Next".

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3. Set up the API connection.
　Select and enter each item.
　*Use the output of the message content obtained in Step 2 for "Prompt".
　*The image below is an example of input.

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*The image below is an example of output reference.

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4. Click "Test".

5. If the test is successful, click "Save".

Step 4: Setting an Action to Send a Message in Chatwork

1. Click on the flow bot's "Integrate with App: Send Message".

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2. Select the linked account and action.
　Change the title if necessary and click "Next".

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3. Set up the API connection.
　Room ID: Select or enter the ID for the answer room. If you are unsure, please check here.
　Message content: Use the output obtained so far to set it up. You can also set up mentions for individuals or the entire group using Account ID or mention settings.
　*The image below is an example of input.

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*The image below is an example of output reference.

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4. Click "Test".

5. If the test is successful, click "Save".
　*The image below shows the content posted in this test.

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Finally, switch the trigger of the saved flow to "ON" to activate it automatically.

This completes the flow of "Analyzing the content posted in Chatwork using Gemini's assistant and updating the response back to Chatwork".

Other Automation Examples Using Chatwork and Gemini

There are many other examples of automation using Chatwork and Gemini in Yoom, so here are a few introductions.

Automation Examples Using Chatwork and Gemini

This is a flow bot that analyzes uploaded images and generates reply text to respond. You can quickly receive the generated text, which seems useful for customer support.

Example of Automation Using Gemini

Analyze Posted Content Using Gemini's Assistant and Notify the Response Again

By integrating with other chat tools, you can analyze posted content using Gemini's assistant and notify the response again.

After responding to the form, summarize with Gemini and add to the database

This is a flow bot that automatically summarizes the information collected from the form using Gemini and adds the information to the database tool.

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Automation Example Using Chatwork

Receive Notifications by Integrating with AI Tools

By integrating with different AI tools, you may be able to improve work efficiency by receiving notifications.

Notify on Chatwork when the application is approved

When a workflow or specific request is approved, it should be possible to smoothly transition to subsequent tasks by notifying on Chatwork.

Add the content of a post when a message is sent in Chatwork

This is a flow bot that allows you to add messages sent in Chatwork to other tools.

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Benefits of Integrating Chatwork and Gemini

By integrating these two applications, the following benefits can be achieved.

Benefit 1: Improved Work Efficiency

By utilizing Gemini, it is expected that the content posted on Chatwork can be automatically analyzed and responses can be promptly sent. This eliminates the need for manual handling, saving time on checking questions and creating and sending response messages. Even in busy teams or situations where questions are frequently asked, the workload on human processing is reduced, leading to overall improved work efficiency.

Benefit 2: Enhanced Response Speed

When answering questions manually, responses may be delayed if the person in charge is absent. By having Gemini automatically respond after a Chatwork post, quick responses can be ensured even during overtime or when there are no staff around during holiday work. It is expected that internal inquiries can be handled smoothly, reducing the waiting time for responses. Increased response speed will lead to smoother business operations.

Conclusion

By integrating Chatwork and Gemini, you can automate the analysis of posted content and the generation and sending of responses. This reduces the time required for checking questions and responses, and allows for handling inquiries even when the person in charge is absent, leading to improved work efficiency and response speed. With Yoom, settings can be easily configured, so please try the method introduced this time!