Are you struggling to handle inquiries and share them with your team?
By integrating Dify and Microsoft Teams, you can automate the process of generating responses to submitted inquiries and instantly share those with your team members. This integration ensures that inquiries are handled promptly and accurately, reducing manual work and streamlining internal communication. So critical information reaches the right people without delay :)
In this article, we'll show you how this integration can transform your inquiry management process and boost your team's efficiency.
Meet Yoom: No-Code Automation
Yoom is a next-generation no-code automation that lets you connect and automate tasks between your favorite apps. Connecting different apps can be challenging for non-engineers, but Yoom makes automation accessible to everyone.
🌐 Connect with apps like Dify, Microsoft Teams, and more.
📖 Use automation templates - no technical setup required
📈 Boost productivity and reduce human errors
You don't need to go through a complex setup and IT jargon, you can build your automation workflows with just a few clicks :) It's designed for those who want to streamline their daily work and save hours of time and stress from repetitive work.
In this guide, you'll learn the step-by-step process of how to use Yoom to create responses to inquiries with Dify, then share them through Microsoft Teams.
✔️ For Those Who Want to Try It Now
Yoom offers ready-made templates to automatically create responses for submitted form inquiries and share them with your team.
We’ll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams.
■Overview The "When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams" workflow is a business workflow that streamlines customer inquiry handling. It automatically generates a response using Dify's AI features based on the input in the inquiry form and immediately notifies Microsoft Teams of the content. This enables quick and consistent responses and makes it easier to share information across the team.
■Recommended for ・Customer support representatives who are taking a long time to respond to inquiries from the inquiry form ・Team leaders who want to improve business efficiency by utilizing Dify and Microsoft Teams ・Administrators of companies that emphasize quick sharing of inquiry content and consistency in responses
■Notes ・Please integrate Dify and Slack with Yoom. ・Please refer to the following for how to integrate Dify with My Apps. https://intercom.help/yoom/ja/articles/9618925 ・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
🙌 What You Can Do by Integrating Dify with Microsoft Teams
By integrating Dify with Microsoft Teams, you can automate the flow of data between these two apps. Here are some practical, ready-to-use templates that you can try out.
Just click on the "TryIt" button to get started quickly!
Create an Automated Response from Form Inquiries and Share
Perfect for anyone who thinks they are spending too much time handling inquiries from forms :) This automation generates a response in Dify and sends it through Microsoft Teams to boost efficiency and reduce response times.
When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams.
■Overview The "When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams" workflow is a business workflow that streamlines customer inquiry handling. It automatically generates a response using Dify's AI features based on the input in the inquiry form and immediately notifies Microsoft Teams of the content. This enables quick and consistent responses and makes it easier to share information across the team.
■Recommended for ・Customer support representatives who are taking a long time to respond to inquiries from the inquiry form ・Team leaders who want to improve business efficiency by utilizing Dify and Microsoft Teams ・Administrators of companies that emphasize quick sharing of inquiry content and consistency in responses
■Notes ・Please integrate Dify and Slack with Yoom. ・Please refer to the following for how to integrate Dify with My Apps. https://intercom.help/yoom/ja/articles/9618925 ・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
Recommended for anyone who feels overwhelmed with daily email inquiries. This flow automatically creates responses in Dify and shares them via Microsoft Teams. It can speed up the response process, making your team's workflow smoother :)
When you receive an email, create a response in Dify and notify Microsoft Teams.
■ Overview The flow "Create response content with Dify when an email is received and notify Microsoft Teams" is a business workflow to streamline daily email correspondence and facilitate information sharing within the team. In business scenarios, prompt response to received emails is required, but creating response content from scratch every time is time-consuming and sometimes prone to oversight and mistakes. This integration enables quicker email responses and efficient information sharing across the entire team.
■ Recommended for: - Members of support teams overwhelmed by large volumes of email correspondence - Business people looking to speed up email communication and share information within the team - IT personnel at companies wanting to improve operational efficiency by utilizing Dify for automated responses - Those who regularly use Microsoft Teams and want to strengthen integration with other tools
■ Precautions: - Please integrate with both Dify and Microsoft Teams on Yoom. - Refer to the following for Dify's my app integration method: https://intercom.help/yoom/en/articles/9618925 - There are household and general corporate plans (Microsoft365 Business) for Microsoft365 (formerly Office365). If you are not subscribed to the general corporate plan, authentication may fail.
🚀 Let's Create a Flowbot to Integrate Dify with Microsoft Teams
Let's walk through how to set up a flow that automatically creates a response for the submitted form inquiries using Dify and shares them through Microsoft Teams.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
A free Yoom account
Access to Dify and Microsoft Teams
If you don’t have a Yoom account yet, register now from thisregistration form!
⚠️ Note: "Microsoft 365 (formerly Office 365)" includes both personal and business plans. If you’re using a personal plan, Yoom’s authentication may not work properly. We recommend using a Microsoft 365 Business account for a stable connection.
When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams.
■Overview The "When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams" workflow is a business workflow that streamlines customer inquiry handling. It automatically generates a response using Dify's AI features based on the input in the inquiry form and immediately notifies Microsoft Teams of the content. This enables quick and consistent responses and makes it easier to share information across the team.
■Recommended for ・Customer support representatives who are taking a long time to respond to inquiries from the inquiry form ・Team leaders who want to improve business efficiency by utilizing Dify and Microsoft Teams ・Administrators of companies that emphasize quick sharing of inquiry content and consistency in responses
■Notes ・Please integrate Dify and Slack with Yoom. ・Please refer to the following for how to integrate Dify with My Apps. https://intercom.help/yoom/ja/articles/9618925 ・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
After logging into Yoom, go to "My Apps" from the left side menu, and click the "+ Add" button.
Connect Dify
Search for "MicrosoftTeams" from the app list and select it.
Account Name
use a name that's easy to recognize, such as your company name or the person responsible for the account.
Access Token
Open the app you created and select "Monitoring" from the left menu.
Click on "API key" under Backend and Service API.
In the API Secret Key popup, click + Create a new secret key to display the access token. Copy the key and paste it into the Access Token field in Yoom. Then click "Add".
📚 References: For detailed settings, you can refer to the full guide here.
Connect Microsoft Teams
Search for "Microsoft Teams" from the app list and select it.
Select the account you want to connect to.
Enter your password and click "Sign In".
Step 2: Copy Template
Click the "Try It" button to copy the pre-built template into your project.
When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams.
■Overview The "When there is an inquiry in the form, create a response in Dify and notify Microsoft Teams" workflow is a business workflow that streamlines customer inquiry handling. It automatically generates a response using Dify's AI features based on the input in the inquiry form and immediately notifies Microsoft Teams of the content. This enables quick and consistent responses and makes it easier to share information across the team.
■Recommended for ・Customer support representatives who are taking a long time to respond to inquiries from the inquiry form ・Team leaders who want to improve business efficiency by utilizing Dify and Microsoft Teams ・Administrators of companies that emphasize quick sharing of inquiry content and consistency in responses
■Notes ・Please integrate Dify and Slack with Yoom. ・Please refer to the following for how to integrate Dify with My Apps. https://intercom.help/yoom/ja/articles/9618925 ・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
Click "OK" and give the Flowbot a name to recognize.
This template will be copied to your “My Project”.
Step 3: Set Up Form Trigger
Let's start by setting up the form trigger. Click on the trigger action labeled "Form".
The form must include at least one question item, while other items can be added optionally. Enter the form title in the "Form" field. If needed, click on "Add Form Description" to include an optional description.
For this example, we will include a question for "Name" and "Inquiry Content" as below. Click "Add" to add more question items. You can add max 100 questions.
You can also set up the completion page and access restrictions if needed.
Once the settings are complete, click "Next".
Click "Preview Form" or "Preview Completion Page" to check the preview of the created form or the form completion page.
Enter sample values for each "Retrieved Value" (as shown below) that will be used in the subsequent actions.
Once the input is done, click "Save".
Step 4: Share Response Data with Dify
Now we will set up an action to share the form response with Dify. Click on the action labeled "Send Chat Message".
Query
Click on the query field to select items to put in it.
Since we want to share the form response with Dify, this time we select the retrieved value from the form "inquiry content".
📚 Reference: For more details on retrieved values and how to set it up, see the guide here.
User
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Variable
It's optional, but using them allows for more flexible and efficient prompt and notification settings.
For example, dynamic information like 'name' or 'date' can be automatically reflected in the prompt, reducing setup effort and providing more accurate responses for the user.
Once you're done, press "Test". If the test is successful, you'll see the retrieved data get updated as below.
Step 5: Share with Microsoft Teams
Click on the action labeled "Send Message to Channel".
Before setting up the API connection, make sure you've created a team and channel in Microsoft Teams. Once they are set up, return to Yoom and enter the following details.
Team ID
Click the field to view the available team options, and select the team you just created.
Channel ID
Clicking the field will display a list of available channels from your integrated Microsoft Teams account.
When you select the channel, its ID will be automatically populated.
Message
Create the template message you want to send.
Click on the message field to insert values retrieved from previous steps.
If you want to send a mention or attach a file, enter the relevant information in the fields.
Once you've set it up, click "Test" and verify that the message is received in Microsoft Teams.
Step 6: Activate the Flowbot
Since the setup is complete, turn the toggle on the "Trigger On" button to activate your flow! Check if the Flowbot you set up is working properly.
That’s it! The Flowbot is now complete!
🔁 Want to Connect Microsoft Teams Data to Dify Instead?
You can also go the other way around, send Microsoft Teams data to Dify.
Generate and Respond with Dify's Chatbot When a Message is Posted in Microsoft Teams
Perfect for those who want to automate customer inquiries by setting up Dify's chatbot to generate instant responses in Microsoft Teams :)
When a message is posted on Microsoft Teams, automatically generate a response using Dify's chatbot.
■Overview Are you spending a lot of time handling inquiries on Microsoft Teams one by one? Responding to routine questions is especially time-consuming. By using this workflow, when a message is posted to Teams, Dify's AI chatbot automatically generates content and replies, reducing the burden on staff and enabling quick responses.
■Recommended for ・Those who spend a lot of time handling routine inquiries on Microsoft Teams ・Those who want to leverage AI such as Dify to streamline customer support or internal help desks ・Team leaders who want to automate manual reply tasks and create an environment that allows focus on core work
■Notes ・Please connect Yoom with both Dify and Microsoft Teams. ・Microsoft 365 (formerly Office 365) has consumer and business plans (Microsoft 365 Business). If you are not subscribed to a business plan, authentication may fail. ・You can choose trigger intervals of 5, 10, 15, 30, or 60 minutes. ・The minimum trigger interval varies by plan, so please be aware. ・Please refer to the following for how to connect Dify My Apps. https://intercom.help/yoom/en/articles/9618925
Generate Responses with Dify When a Specific Post is Made in Microsoft Teams
Recommended for those who want to automate responses to frequently asked questions :) This flow generates responses using Dify's chatbot for specific posts.
When a specific post is sent in Microsoft Teams, integrate with Dify to notify the response.
■Overview The "Integrate with Dify when a specific post is sent in Microsoft Teams and notify the response" workflow is a business workflow that makes communication within the team smoother. This shortens the waiting time for responses and improves the efficiency of information sharing.
■Recommended for ・Those who use Microsoft Teams on a daily basis and seek information sharing within the team ・Those who have introduced Dify and want to integrate it with existing communication tools ・Managers and leaders who want to automate responses to recurring questions and inquiries ・IT staff who are considering workflows that utilize AI and RPA to improve operational efficiency ・Owners of small and medium-sized businesses who aim to improve team productivity and reduce manual answering tasks
■Notes ・Please integrate Yoom with both Microsoft Teams and Dify. ・Microsoft 365 (formerly Office 365) has consumer plans and general business plans (Microsoft 365 Business), and if you are not subscribed to a general business plan, authentication may fail. ・You can choose the trigger interval from 5, 10, 15, 30, or 60 minutes. ・Please note that the shortest trigger interval varies by plan. ・Branching is a feature (operation) available on the Mini plan or higher. On the Free plan, the operations of the configured flow bot will result in an error, so please be careful. ・Paid plans such as the Mini plan offer a two-week free trial. During the free trial, you can use apps and features (operations) that are otherwise restricted. ・Please refer to the following for how to connect Dify in My Apps. https://intercom.help/yoom/en/articles/9618925
💡 Other Automation Examples Using Dify and Microsoft Teams
You can try out more automations by utilizing Dify and Microsoft Teams with Yoom. Here are some more examples you can explore for your next automation!
Automation Examples Using Dify
With Dift, you can easily respond to user inquiries, summarize or translate data, and analyze emails and chat content. Integrating Dify with tools like Notion, Slack, or Google Sheets can make sharing key information smooth and easy :)
Generate text using Dify based on information from Google Forms and automatically reply with Gmail.
■Overview This is a flow to generate text with Dify based on Google Form information and automatically reply with Gmail. By using Yoom, you can easily connect apps without programming.
■Recommended for 1. Those who receive responses using Google Forms ・Those who utilize Google Forms to receive inquiries from customers ・Those considering streamlining inquiry handling from forms 2. Those who utilize Dify in their work ・Those who want to use it to create response content for customer inquiries ・Those who regularly use Dify in their work to create text
■Notes ・Please connect Google Forms, Dify, and Gmail with Yoom. ・For how to obtain response content when using Google Forms as a trigger, please refer to the following. https://intercom.help/yoom/ja/articles/6807133 ・For how to connect Dify with My Apps, please refer to the following. https://intercom.help/yoom/ja/articles/9618925
■Overview The workflow "When a row is added in Google Sheets, automatically summarize and append with Dify" automates the process from data entry to summary creation, enhancing work efficiency. It streamlines the process of data management and report creation, contributing to productivity improvement across the team.
■Recommended for ・Those who use Google Sheets on a daily basis and want to streamline data entry tasks ・Business users who want to automatically summarize and append information using Dify ・Team leaders or project managers who spend time on data management and report creation ・SME owners considering the automation of business workflows ・Administrative staff who want to quickly share information while maintaining data integrity
■Notes ・Please link both Google Sheets and Dify with Yoom. ・Refer to the link below for Dify’s my app integration method. https://intercom.help/yoom/ja/articles/9618925
With Microsoft Teams, you can easily set up automatic notifications and reminders based on specific messages or keywords. With integration to other tools, you can easily track task progress, create folders from messages, and streamline information sharing across platforms :)
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
■Overview This is a flow where a folder is created in OneDrive based on the message content when a message is posted on Microsoft Teams. Using Yoom, you can easily connect apps without programming.
■Recommended for: 1. Those who use Microsoft Teams to communicate with members ・People who want to efficiently manage daily message content and have quick access to necessary information ・Those who want to organize interactions with members and prevent shared information from being overlooked
2. Those who utilize OneDrive for file management ・People who want to reduce the hassle of manually organizing files and improve work efficiency through automation ・Those who want to automatically create folders based on message content to ensure important information is stored without omission
■Notes ・Please link both Microsoft Teams and OneDrive with Yoom. ・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes. ・Please note that the minimum activation interval varies depending on the plan. ・Microsoft365 (formerly Office365) has home and general business plans (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
■Overview In environments where Microsoft Teams and Slack are used together, do you feel burdened by missed information checks or manual re-entry between tools? Missing important messages or sharing by copying and pasting each time causes communication delays and inefficiency. By using this workflow, posting a message to a specific Microsoft Teams channel can trigger an automatic notification to a designated Slack channel, facilitating smooth cross-tool information sharing.
■Who we recommend this template for ・Those who use both Microsoft Teams and Slack and want to eliminate omissions and effort in information sharing ・Those who feel challenges with smooth collaboration because different chat tools are used across departments or teams ・Those who want to automate manual information transfer and prevent communication loss
■Notes ・Please connect Yoom with both Microsoft Teams and Slack. ・Microsoft 365 (formerly Office 365) offers consumer plans and general business plans (Microsoft 365 Business). If you are not subscribed to a business plan, authentication may fail. ・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes. ・The minimum trigger interval varies by plan, so please be aware.
■Overview The "Notify Microsoft Teams when a record is created in Salesforce Lead Object" workflow supports rapid response for sales teams. Whenever a new lead is registered in Salesforce, a notification is automatically sent to Microsoft Teams, allowing the entire team to share information in real time. This ensures that you don't miss the timing for lead follow-up, enabling efficient sales activities.
■Recommended for ・Sales representatives managing leads using Salesforce ・Sales managers looking to enhance team communication with Microsoft Teams ・Business owners who wish to automate quick lead follow-ups and improve sales efficiency ・IT personnel looking to easily configure Salesforce and Microsoft Teams integration using Yoom
■Notes ・Please integrate Salesforce and Microsoft Teams with Yoom. ・Triggers can be set at intervals of 5, 10, 15, 30, and 60 minutes. ・Please note that the shortest trigger interval varies depending on the plan. ・Microsoft365 (formerly Office365) has personal and business plans (Microsoft365 Business). If you are not subscribed to the business plan, authentication may fail. ・Salesforce is available only with Team Plan and Success Plan. Operations and data connections of Flowbot set on Free Plan and Mini Plan may result in errors. ・Paid plans such as Team Plan and Success Plan offer a two-week free trial. You can use restricted apps during the free trial.
Now you know how to integrate Dify and Microsoft Teams to automatically generate responses for submitted inquiries in a form and share them with your team. By automating these processes, you can reduce the workload of your team and ensure inquiries are addressed quickly and accurately. Best of all, no coding knowledge is required, so anyone can set it up easily :) Ready to simplify your workflows? Sign up for Yoom and try it today!
I have approximately eight years of experience in sales and administration at an insurance agency. While handling customer interactions, I have coordinated operations across various branches, striving for efficiency and standardization. In addition to my primary responsibilities, I will continue to disseminate various content using company-designated tools to contribute to the operational efficiency of all stakeholders.
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