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Are you struggling to handle inquiries and share them with your team?
By integrating Dify and Microsoft Teams, you can automate the process of generating responses to submitted inquiries and instantly share those with your team members. This integration ensures that inquiries are handled promptly and accurately, reducing manual work and streamlining internal communication. So critical information reaches the right people without delay :)
In this article, we'll show you how this integration can transform your inquiry management process and boost your team's efficiency.
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You don't need to go through a complex setup and IT jargon, you can build your automation workflows with just a few clicks :) It's designed for those who want to streamline their daily work and save hours of time and stress from repetitive work.
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In this guide, you'll learn the step-by-step process of how to use Yoom to create responses to inquiries with Dify, then share them through Microsoft Teams.
Yoom offers ready-made templates to automatically create responses for submitted form inquiries and share them with your team.
We’ll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
■Overview
The workflow "When there is an inquiry in the form, create a response with Dify and notify Microsoft Teams" is a business workflow that streamlines customer inquiry handling. The input content from the inquiry form is automatically used by Dify's AI function to generate a response, which is then immediately notified to Microsoft Teams. This enables quick and consistent responses and makes it easier to share information across the entire team.
■Recommended for
■Benefits of using this template
By integrating Dify with Microsoft Teams, you can automate the flow of data between these two apps. Here are some practical, ready-to-use templates that you can try out.
Just click on the "Try It" button to get started quickly!
Perfect for anyone who thinks they are spending too much time handling inquiries from forms :) This automation generates a response in Dify and sends it through Microsoft Teams to boost efficiency and reduce response times.
■Overview
The workflow "When there is an inquiry in the form, create a response with Dify and notify Microsoft Teams" is a business workflow that streamlines customer inquiry handling. The input content from the inquiry form is automatically used by Dify's AI function to generate a response, which is then immediately notified to Microsoft Teams. This enables quick and consistent responses and makes it easier to share information across the entire team.
■Recommended for
■Benefits of using this template
Recommended for anyone who feels overwhelmed with daily email inquiries. This flow automatically creates responses in Dify and shares them via Microsoft Teams. It can speed up the response process, making your team's workflow smoother :)
■Overview
The flow "Create response content with Dify and notify Microsoft Teams when an email is received" is a business workflow that streamlines daily email correspondence tasks and facilitates information sharing within the team.
In business scenarios, prompt responses to received emails are required, but creating response content from scratch each time is time-consuming and can easily lead to oversights and mistakes.
This integration enables faster email responses and efficient information sharing across the team.
■Recommended for
■Benefits of using this template
Let's walk through how to set up a flow that automatically creates a response for the submitted form inquiries using Dify and shares them through Microsoft Teams.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
If you don’t have a Yoom account yet, register now from this registration form!
⚠️ Note: "Microsoft 365 (formerly Office 365)" includes both personal and business plans. If you’re using a personal plan, Yoom’s authentication may not work properly. We recommend using a Microsoft 365 Business account for a stable connection.
■Overview
The workflow "When there is an inquiry in the form, create a response with Dify and notify Microsoft Teams" is a business workflow that streamlines customer inquiry handling. The input content from the inquiry form is automatically used by Dify's AI function to generate a response, which is then immediately notified to Microsoft Teams. This enables quick and consistent responses and makes it easier to share information across the entire team.
■Recommended for
■Benefits of using this template
After logging into Yoom, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for "Microsoft Teams" from the app list and select it.
Account Name
Access Token
📚 References: For detailed settings, you can refer to the full guide here.
Search for "Microsoft Teams" from the app list and select it.
Select the account you want to connect to.
Enter your password and click "Sign In".
Click the "Try It" button to copy the pre-built template into your project.
■Overview
The workflow "When there is an inquiry in the form, create a response with Dify and notify Microsoft Teams" is a business workflow that streamlines customer inquiry handling. The input content from the inquiry form is automatically used by Dify's AI function to generate a response, which is then immediately notified to Microsoft Teams. This enables quick and consistent responses and makes it easier to share information across the entire team.
■Recommended for
■Benefits of using this template
Click "Try this template".
Click "OK" and give the Flowbot a name to recognize.
This template will be copied to your “My Project”.
Let's start by setting up the form trigger.
Click on the trigger action labeled "Form".
The form must include at least one question item, while other items can be added optionally.
Enter the form title in the "Form" field.
If needed, click on "Add Form Description" to include an optional description.
For this example, we will include a question for "Name" and "Inquiry Content" as below.
Click "Add" to add more question items. You can add max 100 questions.
You can also set up the completion page and access restrictions if needed.
Once the settings are complete, click "Next".
Click "Preview Form" or "Preview Completion Page" to check the preview of the created form or the form completion page.
Enter sample values for each "Retrieved Value" (as shown below) that will be used in the subsequent actions.
Once the input is done, click "Save".
Now we will set up an action to share the form response with Dify.
Click on the action labeled "Send Chat Message".
Query
📚 Reference: For more details on retrieved values and how to set it up, see the guide here.
User
Variable
Once you're done, press "Test". If the test is successful, you'll see the retrieved data get updated as below.
Click on the action labeled "Send Message to Channel".
Before setting up the API connection, make sure you've created a team and channel in Microsoft Teams. Once they are set up, return to Yoom and enter the following details.
Team ID
Channel ID
Message
If you want to send a mention or attach a file, enter the relevant information in the fields.
Once you've set it up, click "Test" and verify that the message is received in Microsoft Teams.
Since the setup is complete, turn the toggle on the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.
That’s it!
The Flowbot is now complete!
You can also go the other way around, send Microsoft Teams data to Dify.
Perfect for those who want to automate customer inquiries by setting up Dify's chatbot to generate instant responses in Microsoft Teams :)
■Overview
This is a flow where a message posted on Microsoft Teams is automatically generated and responded to by Dify's chatbot.
■Recommended for
1. Sales Team
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Team
・Teams considering using Dify's chatbot to automatically generate responses to customer inquiries on Microsoft Teams
・Teams that want to improve customer satisfaction by responding quickly and accurately to customer inquiries
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Team
・Teams that want to enhance brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to inform marketing strategies
■Benefits of using this template
Microsoft Teams is a tool that enhances teamwork.
However, having a person manually respond to every message is inefficient, and integrating Dify can solve this problem.
By integrating Dify with Microsoft Teams, Dify automatically analyzes received messages and generates appropriate responses.
This frees up team members from repetitive tasks, allowing them to focus on more important work.
■Notes
・Please integrate both Dify and Microsoft Teams with Yoom.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
Recommended for those who want to automate responses to frequently asked questions :) This flow generates responses using Dify's chatbot for specific posts.
■Overview
The workflow "Notify responses by integrating with Dify when a specific post is sent in Microsoft Teams" is a business workflow that facilitates smoother communication within the team.
This reduces the waiting time for responses and enhances the efficiency of information sharing.
■Recommended for
■Benefits of using this template
You can try out more automations by utilizing Dify and Microsoft Teams with Yoom. Here are some more examples you can explore for your next automation!
With Dift, you can easily respond to user inquiries, summarize or translate data, and analyze emails and chat content. Integrating Dify with tools like Notion, Slack, or Google Sheets can make sharing key information smooth and easy :)
■Overview
This flow generates text with Dify based on Google Form information and automatically replies via Gmail.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who receive responses using Google Forms
・Those who utilize Google Forms to receive inquiries from customers
・Those considering streamlining the handling of inquiries from forms
2. Those who use Dify in their business
・Those who want to use it to create responses to customer inquiries
・Those who regularly use Dify in their business to create text
■Benefits of using this template
For those who use Google Forms to receive inquiries, handling the responses can be time-consuming.
Especially, if there is a delay in sending the initial response email, it may cause anxiety for the customer.
By utilizing this integration, you can create temporary responses to form submissions with Dify and automatically complete the email sending, ensuring smooth business operations.
Quick initial responses can also be expected to improve customer satisfaction.
■Overview
This is a flow where, when a chat is initiated in Channel Talk, the response content is created with Dify and notified to Slack.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Channel Talk for customer support
・Those who want to quickly process inquiries from Channel Talk
2. Companies using Slack as a chat tool
・Those who want to facilitate smooth information sharing using Slack
3. Companies using AI chatbots with Dify
・Those who want to review and send responses due to variability in response quality depending on the question
■Benefits of using this template
By utilizing this template, you can create a flow where Dify automatically generates response drafts for inquiries received via Channel Talk and notifies the content to Slack.
This is expected to improve the speed of customer support, leading to increased customer satisfaction and sales growth.
Additionally, by using the automatically generated response drafts, you can reduce the burden on staff and enable efficient handling.
Furthermore, since AI-generated responses can be modified as needed before sending, you can maintain the quality of responses while streamlining operations.
■Notes
・Please integrate Channel Talk, Dify, and Slack with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
■Overview
This flow automatically generates and posts a response from Dify's chatbot whenever a new message is posted in a Chatwork room.
■Recommended for
1. Sales Teams
・Teams that communicate with customers in Chatwork rooms and aim to create business opportunities by utilizing Dify's chatbot
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Teams
・Teams that handle customer inquiries in Chatwork and are considering using Dify's chatbot for automatic response generation
・Teams that want to quickly and accurately respond to customer inquiries to improve customer satisfaction
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Teams
・Teams that disseminate information about products and services in Chatwork and want to enhance communication with customers using Dify's chatbot
・Teams that want to improve brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to inform marketing strategies
■Benefits of Using This Template
・The chatbot can immediately respond to customer inquiries, allowing for prompt service without keeping customers waiting, thereby improving customer satisfaction.
・Automating responses to frequently asked questions and simple inquiries reduces the burden on staff, allowing them to focus on more important tasks.
・You can freely customize notification content and destinations in Chatwork rooms, allowing for flexible adaptation to your company's operations.
・Real-time information sharing in Chatwork and prompt responses to leads contribute to improved customer satisfaction.
■Notes
・Please integrate both Dify and Chatwork with Yoom.
■Overview
The workflow "Automatically summarize and append with Dify when a row is added in Google Sheets" automates the process from data entry to summary creation, enhancing work efficiency.
It streamlines data management and report creation processes, contributing to the overall productivity of the team.
■Recommended for
■Benefits of using this template
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Gmail.
With Yoom, you can easily achieve this flow without the need for programming, as it allows for seamless integration between applications.
■Recommended for
1. Those who use Gmail for business
・Customer support representatives who handle inquiries from leads or customers via email
・Internal help desk staff who handle employee inquiries via email
2. Those who use Dify for business
・Those who want to reduce the time spent on handling inquiries
・Those who want to minimize variations in response quality through the use of AI
■Benefits of using this template
With this flow, you can create response drafts for inquiries received in Gmail using Dify and notify the responsible person in Gmail.
This reduces the time spent checking inquiry emails and creating responses, alleviating the workload of the responsible person and enabling smooth responses to the inquiry sender.
Additionally, since response drafts are generated by AI, the risk of variations in response content due to differences in the knowledge and experience of the responsible person is minimized.
Furthermore, you can review the response content before replying to the inquiry sender, allowing for modifications if necessary.
■Notes
・Please integrate Yoom with both Gmail and Dify.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval may vary depending on the plan.
With Microsoft Teams, you can easily set up automatic notifications and reminders based on specific messages or keywords. With integration to other tools, you can easily track task progress, create folders from messages, and streamline information sharing across platforms :)
■Overview
This is a flow bot that automatically activates at the end of each month and sends notifications via Microsoft Teams.
This flow bot can perform various automated processes through flows added after the right-side branch.
* For example, you can use it for various purposes such as monthly invoice processing, aggregation processing to spreadsheets, or regular data backup processing.
■Setup Method
・Use the flow bot's schedule trigger to activate the flow bot near the end of each month (28th, 29th, 30th, 31st).
・Use the "Manipulate and Transform Data" action to obtain the flow bot activation date, calculate the difference from the end-of-month date, and verify if it matches the last day of the month.
・If the flow bot activation date is not the last day of the month, the flow bot will terminate.
・If the flow bot activation date is the last day of the month, it will branch to the right and send a notification via Microsoft Teams.
・Specify the channel for the notification.
・Customize the flow added afterward freely according to your purpose and use.
■Notes
・Please modify the flow bot settings as needed.
・Replace the settings and content of the flow added to the right branch with any desired values.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
・Branching is a feature (operation) available with a mini plan or higher. If you are on a free plan, the operation of the configured flow bot will result in an error, so please be cautious.
・Paid plans like the mini plan offer a two-week free trial. During the free trial, you can use restricted apps and AI features (operations).
■Overview
This is a flow that creates a folder in OneDrive based on the message content when a message is posted on Microsoft Teams.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who use Microsoft Teams to communicate with members
・Those who want to efficiently manage daily message content and have quick access to necessary information
・Those who want to organize interactions with members and prevent information sharing omissions
2. Those who use OneDrive for file management
・Those who want to eliminate the hassle of manually organizing files and improve work efficiency through automation
・Those who want to automatically create folders based on message content and ensure important information is saved without omission
■Benefits of using this template
By linking Microsoft Teams and OneDrive, there is the benefit of automatically creating a folder when a message is posted.
This allows for smooth communication on Microsoft Teams and eliminates the hassle of organizing related files and documents.
Furthermore, centralized management allows for quick access to necessary information, improving work efficiency.
Additionally, by sharing the created folders, a system is established where all team members can share the latest information.
◼️Overview
When a message is sent to a specific channel in Microsoft Teams, the content of that message is notified to Slack.
You can automatically share information to another chat without accessing Microsoft Teams.
◼️Setup Instructions
① Select the app trigger from the trigger, press Microsoft Teams, and perform the following settings, then save.
・Trigger Action: When a message is sent to the channel
・Launch Interval: Typically set to a minimum of 5 minutes.
・Team ID: Select the specified team ID from the options.
・Channel ID: Select the specified channel ID from the options.
・Test: Send a message to the target channel and press test.
② Select the operation to integrate with the app from the plus mark, press Slack, and perform the following settings, then save.
・Action: Send a message to the channel
・Channel ID to post: Select the specified channel ID from the options.
・Message Content: Embed the output of the message content obtained in step ① as {{message content}}.
※ For how to embed the output obtained in the previous step into subsequent operations, see here.
◼️Notes
・It is necessary to set up account integration for both Microsoft Teams and Slack.
・For integration (My App registration), see here.
・Feel free to replace the Slack notification channel ID and message content with any values you prefer.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
■Overview
The workflow "Notify Microsoft Teams when a record is created in the Salesforce lead object" is designed to support the sales team in responding quickly.
Whenever a new lead is registered in Salesforce, a notification is automatically sent to Microsoft Teams, allowing the entire team to share information in real-time.
This ensures that you don't miss the timing for lead follow-up and enables efficient sales activities.
■Recommended for
■Benefits of using this template
■Overview
This flow adds new responses from a survey form to Microsoft Excel and notifies Microsoft Teams.
By integrating the survey form with Microsoft Excel and Microsoft Teams, you can eliminate the need to operate each app individually or repeatedly enter data, allowing for smoother business operations.
Furthermore, since responses are automatically added to Microsoft Excel and notifications are sent to Microsoft Teams, you can prevent any information management oversights or omissions.
■Notes
・Please integrate both Microsoft Excel and Microsoft Teams with Yoom.
・Microsoft365 (formerly Office365) offers both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
Now you know how to integrate Dify and Microsoft Teams to automatically generate responses for submitted inquiries in a form and share them with your team. By automating these processes, you can reduce the workload of your team and ensure inquiries are addressed quickly and accurately. Best of all, no coding knowledge is required, so anyone can set it up easily :) Ready to simplify your workflows? Sign up for Yoom and try it today!
