How to integrate GitHub with Zendesk to automatically add issues created in GitHub to Zendesk

When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time.
Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.

In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!

By using no-code tools, you can easily set up automation between Gmail and Dropbox.
You can start using it right away, so be sure to give it a try!

Recommended for

Those who want to automatically upload files attached to Gmail to Dropbox
Those who want to integrate Gmail and Dropbox to facilitate smooth file sharing within the team
Those who want to prevent the loss of attachments and ensure proper document storage

For those who want to try it immediately

In this article, we will introduce the integration method using the no-code tool "Yoom".

No complicated settings or operations are required, and even non-engineers can easily achieve it.

You can start right away using the template below, so please give it a try!

When providing in-house developed tools, is there a risk of service interruption due to bug discoveries or errors?
Additionally, maintenance for version upgrades may also be necessary.
In such cases, there is a possibility that inquiries from customers using the tools may increase. It would be time-consuming and cumbersome to verify facts with the development team for every system-related inquiry.

That's why we recommend integrating GitHub with Zendesk. This integration is expected to make information sharing between the customer team and the development team easier.
Moreover, since no programming is required for app integration, the integration can be completed quickly. Please give it a try.

Benefits of Integrating GitHub with Zendesk

Benefit 1: Enhanced Team Collaboration

With this integration, issues added to GitHub are automatically added to Zendesk tickets. This will make it easier for the customer department to understand the problems and tasks occurring in the development team.
As a result, it is expected to become easier to respond to system inquiries by simply checking the tickets added from GitHub.

Benefit 2: Reducing Input Effort

When the development team adds issue details to Zendesk, the same information needs to be entered into two tools. This results in duplicate work and is not very efficient.
However, if GitHub issues can be automatically added as Zendesk tickets, such disadvantages can be eliminated. There will be no need to manually transcribe, reducing the effort required to input tasks.

[About Yoom]

From here, we will introduce how to create a flowbot in Yoom, which allows app integration without programming, to "add to Zendesk when an issue is created in GitHub."
After registering with Yoom, please try creating it!

[Please Note]

* Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, the operations and data connections of the set flowbot will result in errors, so please be careful.
* Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

The above flowbot template can be copied from below.

1. Click on "View Details" on the top banner
2. Click on "Try this template" at the bottom of the transitioned screen
3. Register for Yoom

* If you have already completed registration, the login screen will be displayed, so please log in.

How to Create a Flow Between GitHub and Zendesk

Step 1: Connect GitHub and Zendesk to My Apps

Once registration for Yoom is complete, the Flowbot template will be copied to "My Projects".
When the display appears as shown in the image, please select "My Apps" from the menu on the left side of the screen.

Click the new connection button in the upper right corner to connect Yoom with each app.

Connecting GitHub and Yoom

1. Search
‍Search for GitHub and click on the GitHub icon.

2. Log in
‍The GitHub login screen will be displayed, so please log in.‍

3. Connection Complete

The screen will switch immediately, and if the above display appears, the connection is complete.

Connecting Zendesk and Yoom

1. Search
‍Enter Zendesk in the search box and click on the Zendesk icon.

2. Enter Required Fields

Connecting Zendesk to My Apps requires logging in with administrator privileges.
Please log in with administrator privileges and configure the settings.

After logging in with administrator privileges, enter the required fields using Base64 encoding.
For more details, please check How to Register Zendesk to My Apps.
Also, please check About Base64 Encoding.

Since the two apps can now be connected, we will proceed to configure the contents of the Flowbot.
If you haven't copied it yet, please copy the Flowbot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the page you navigated to
3. Register for Yoom
* If you have already registered, the login screen will be displayed, so please log in.

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Step 2: Setting up automatic data transmission from GitHub

1. Open My Project

Open "My Project" from the menu on the left side of the screen.

2. Select the copied template‍
‍Select "Add to Zendesk when an issue is created in GitHub".

3. Select an app trigger
‍Select "When a new issue is created" from the GitHub icon.
Press Next.‍

4. Set the launch interval

Set the launch interval.
You can select the trigger launch interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Please note that the shortest launch interval varies depending on the plan.

5. Enter required fields

Follow the red frame instructions and copy & paste from GitHub.

6. Create an issue
‍Create an issue to test send GitHub data.‍

7. Run the test

Return to Yoom and press the test button at the bottom of the screen.
If "Test Successful" is displayed in blue, the issue data has been sent correctly.
This completes the GitHub setup.

Step 3: Setting up data addition to Zendesk

1. Click the Zendesk icon
‍Click "Create Ticket" on the Zendesk icon.
Since the title and other settings are complete, press Next.

2. Set the subdomain

Follow the red frame instructions and copy & paste.

3. Confirm the subject

In the initial settings, the issue title is inserted as the subject.
Check if it matches the image.

4. Enter details

Enter the details to be displayed on the ticket.

Click the box and select the item from the GitHub icon.

The data of the issue sent in the test will be displayed in a list.
Click on the content you want to add.

5. Arrange the layout

This time, we added the Issue ID. This will make it easier to identify which issue the ticket is about when you want to check with the development team.
Also, using symbols as shown in the image will improve visibility.‍

6. Run the test
‍Click the test button. If the test is successful, press save.‍

7. Turn on the trigger

When the flow bot creation is complete, the above display will appear.
The trigger is initially set to OFF, so turn it ON.

This completes the creation of a flow bot using GitHub and Zendesk.

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Flow bot template used this time
Add to Zendesk when an issue is created in GitHub

Other Automation Examples Using GitHub and Zendesk

Yoom offers numerous flow bots that utilize GitHub and Zendesk. Let me introduce a few!

1. Add an Issue to GitHub When a Ticket is Created in Zendesk
‍We also provide a flow to add an issue from Zendesk to GitHub. Using this in conjunction with the current automation should facilitate smoother communication.

2. Add a new GitHub Issue as an Asana task
‍If you're collaborating with departments other than customer service, how about integrating GitHub with Asana?

3. Update Zendesk ticket status when a task is completed in Jira Software
‍It also supports integration with other software development tools. You can choose according to the scale and purpose of development.

Summary

Automation using GitHub and Zendesk will make it easier for development and customer teams to collaborate.
It will also improve response speed as it becomes easier to reply to customer inquiries. Additionally, by eliminating the hassle of adding tickets, tasks can be added more efficiently.
Why not automate the task of entering the same information twice and create a more comfortable working environment?