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Managing multiple tools in daily operations can often lead to complicated workflows, especially in customer support teams. Constantly switching between systems, search windows, and internal chats can increase response times and hinder efficiency.
In this article, we’ll show you how to automatically generate responses for inquiry emails received in Gmail using Dify and share the response proposal with your team on Google Chat. This integration can significantly enhance the efficiency of support teams that handle large volumes of emails daily.
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In this guide, you'll learn the step-by-step process of how to use Yoom to connect Gmail, Dify, and Google Chat to create a Flowbot that automatically generates responses for inquiry emails received in Gmail using Dify and shares with your team on Google Chat.
Yoom offers ready-made templates for easy setup, integrating Gmail, Dify, and Google Chat to auto-generate responses to emails. Click the "Try It" button to get started now!
We’ll also walk you through the step-by-step process of creating this automation flow in the following section of this article.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies handling inquiries via Gmail
・Those who feel there are challenges in the speed of handling inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow that automatically generates response content in Dify and notifies Google Chat when an inquiry email is received in Gmail, you can enjoy the following benefits.
This flow improves the speed of handling inquiries.
Quick responses enhance customer satisfaction and promote the building of trust relationships.
Additionally, notifications via Google Chat facilitate smooth information sharing among members, improving the overall responsiveness of the team.
Since interactions regarding inquiries can be conducted directly in the chat, it also leads to smoother communication.
■Precautions
・Please connect Gmail, Dify, and Google Chat with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
Let's walk through how to set up a flow that automatically generates responses for inquiry emails received in Gmail using Dify, and notifies your team on Google Chat with the response proposal.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
If you don’t have a Yoom account yet, register now from this registration form!
Let’s start with connecting the apps.
After logging into Yoom, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for Gmail from the app list and select it.
Click "Sign in with Google". Select the account you want to connect to.
Click "Continue".
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button. Search for "Dify" from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button. Search for "Google Chat" from the app list and select it.
⚠️ Note: Integration with Google Chat is only available with Google Workspace. For more details, refer to this guide.
If two apps appear in the search results, select Google Chat (OAuth).
Next, click "Sign in with Google."
Enter the "Client ID" and "Client Secret" and click "Add”.
📚 Reference: For more details on how to connect with Google Chat, refer to this guide.
Click the "Try It" button to copy the pre-built template into your project.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies handling inquiries via Gmail
・Those who feel there are challenges in the speed of handling inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow that automatically generates response content in Dify and notifies Google Chat when an inquiry email is received in Gmail, you can enjoy the following benefits.
This flow improves the speed of handling inquiries.
Quick responses enhance customer satisfaction and promote the building of trust relationships.
Additionally, notifications via Google Chat facilitate smooth information sharing among members, improving the overall responsiveness of the team.
Since interactions regarding inquiries can be conducted directly in the chat, it also leads to smoother communication.
■Precautions
・Please connect Gmail, Dify, and Google Chat with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
Click "Try this template".
Click "OK" and give the Flowbot a name to recognize.
The template will be copied to your "My Project".
Next, let’s set up the Gmail trigger.
Click "When an email with a specific label is received".
Give your trigger a title (optional). Confirm the pre-configured settings, and click “Next”.
Trigger Interval
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
For "Label", click the field and select a label from the displayed options. Once the setup is complete, click "Test" and check if the email details appear in the retrieved value.
If the email information is displayed correctly, click "Save".
Next, let’s set up the Dify action. Click "Send Chat Message".
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
Click inside the box, and select “body” from Gmail’s retrieved value of the previous action. Verify that the body box gets updated as shown below.
You can add instructions as below.
Set the user.
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Once the setup is complete, click “Test”. If everything looks good, click “Save”.
Click "Send message".
Same as before, give an action a title (optional). Confirm the settings, and click “Next”.
For the “Space Resource Name”, click the field and select a space from the options.
You can modify the “Message Content” as needed.
In this case, we’ve set up a message that includes the email subject, body, and the response generated from Dify.
Once the setup is complete, click “Test” to check if the message is sent in Google Chat. If the test succeeds, click “Save” to finalize the setup.
Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.
That's it! 🎉 Your Flowbot is ready.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies handling inquiries via Gmail
・Those who feel there are challenges in the speed of handling inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow that automatically generates response content in Dify and notifies Google Chat when an inquiry email is received in Gmail, you can enjoy the following benefits.
This flow improves the speed of handling inquiries.
Quick responses enhance customer satisfaction and promote the building of trust relationships.
Additionally, notifications via Google Chat facilitate smooth information sharing among members, improving the overall responsiveness of the team.
Since interactions regarding inquiries can be conducted directly in the chat, it also leads to smoother communication.
■Precautions
・Please connect Gmail, Dify, and Google Chat with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
You can try out more automations by utilizing Gmail, Dify, and Google Chat with Yoom.
Here are some examples you can explore for your next automation!
By automatically notifying your team through communication tools after a quick response is generated, this automation improves response speed and helps teams stay on top of customer inquiries.
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Microsoft Teams.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Outlook for customer support
・Those who find it time-consuming to handle inquiries in Outlook
2. Those using Dify to generate text or responses to inquiries
・Those who want to leverage automatic generation by Dify to aim for quick and high-quality customer support
3. Companies using Microsoft Teams as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By implementing a flow where, upon receiving an inquiry email in Outlook, the response content is automatically created in Dify and notified in Microsoft Teams, you can enjoy several benefits.
Firstly, it reduces the time spent on email responses, allowing for quick and efficient handling.
This will improve customer satisfaction and increase business reliability.
Additionally, notifications to Microsoft Teams allow for quick sharing of response status, facilitating smooth information sharing within the team.
This strengthens collaboration among team members and improves work efficiency.
■Notes
・Please connect Outlook, Dify, and Microsoft Teams with Yoom.
・For how to connect Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies handling inquiries via Outlook
・Those who feel challenged by the speed of inquiry responses
2. Companies building AI applications with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Google Chat, you can handle inquiries swiftly.
This enables quick responses to customers, which can lead to improved customer satisfaction.
Additionally, automated response creation prevents manual input errors, allowing for accurate information provision.
Notifications in Google Chat facilitate smooth information sharing among team members, leading to smoother communication and strengthened collaboration.
■Notes
・Please integrate Yoom with Outlook, Dify, and Google Chat respectively.
・For the method of integrating Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Discord.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies receiving inquiry communications via Outlook
・Those dissatisfied with the speed and quality of inquiry responses
2. Companies building AI applications with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Discord as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
There are several benefits to creating response content in Dify and notifying it in Discord upon receiving an inquiry email in Outlook.
Firstly, there is no worry about missing inquiry emails, allowing for prompt responses.
Prompt responses lead to improved customer satisfaction and easier trust-building.
Additionally, by using Dify to automatically generate response content, the effort of creating response drafts from scratch is reduced, improving operational efficiency.
This allows employees to focus on other important tasks.
■Notes
・Please integrate Outlook, Dify, and Discord with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
Streamlining the process of creating and reviewing responses improves customer service efficiency, allowing your team to respond faster to inquiries.
■Overview
This is a flow that notifies Microsoft Teams of responses created in Dify when there is an inquiry via Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Companies using Google Forms
・Those who collect inquiries from customers using Google Forms
2. Those using Dify for business
・Those who want to streamline the creation of response content
■Benefits of using this template
If you are handling customer inquiries with Google Forms, the confirmation process each time can be cumbersome.
Additionally, if there is a time lag in checking, the response to the customer may be delayed, potentially lowering customer satisfaction.
With this flow, when there is an inquiry via Google Forms, the response content is created in Dify and notified to Microsoft Teams, allowing for timely customer response.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Microsoft Teams.
・For information on how to obtain response content when using Google Forms as a trigger, please refer to the following.
https://intercom.help/yoom/ja/articles/6807133
・For information on how to integrate Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This flow notifies Google Chat with a response created in Dify whenever there is an inquiry through Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those using Google Forms for customer support
・Those who manually create responses to inquiries
2. Those using Dify in their work
・Those who want to streamline response creation in Dify
■Benefits of using this template
Customer inquiries can vary widely, and creating appropriate responses can be time-consuming.
Additionally, if you are handling other tasks simultaneously, it may become challenging to respond quickly.
With this flow, when there is an inquiry through Google Forms, a response is created in Dify and notified to Google Chat, reducing the time needed to create responses.
By integrating Google Forms with Dify, you can automate the creation of responses tailored to the inquiry, allowing for smooth handling even when managing other tasks concurrently.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Google Chat.
・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer here.
・For instructions on how to integrate with Dify's My Apps, please refer here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
■Overview
This flow notifies Discord of responses created in Dify whenever there is an inquiry via Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those handling product or service inquiries via Google Forms
・Members of a company's customer support department
2. Those utilizing Dify to streamline their work
・Those using Dify to create response content
■Benefits of using this template
When using Google Forms for product or service inquiries, creating responses each time can be time-consuming and cumbersome.
Additionally, responses may be delayed depending on the status of the person in charge, potentially lowering customer satisfaction.
With this flow, you can create responses in Dify and notify Discord whenever there is an inquiry via Google Forms.
You can set the content of the notification to Discord as desired, allowing you to smoothly share inquiry details and responses with team members.
By automatically creating responses, you can reduce the time spent on response creation and improve the efficiency of customer support.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Discord.
・For information on how to obtain response content when using Google Forms as a trigger, please refer to here.
・For information on how to integrate Dify with My Apps, please refer to here.
・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
This automation ensures quick sharing of new files via email, saving time and improving collaboration.
■Overview
This is a flow that sends an email via Gmail when a file is created or updated in a Dropbox folder.
■Recommended for
1. Those who want to easily share tasks and information
・Sales department personnel responsible for managing numerical targets
・Personnel in charge of the headquarters department of companies with many branches
・Professionals such as social insurance labor consultants or tax accountants under advisory contracts
2. Those who use Gmail as their main communication tool
・Department heads using it for internal communication
・Sales assistants responsible for interactions with client companies
3. Those who want to reduce manual input and automate processes
・Owners of small and medium-sized enterprises aiming for business automation
・Administrative staff who want to enhance data accuracy
■Benefits of using this template
・By sending an email via Gmail when a file is created or updated in a Dropbox folder, you can quickly coordinate files.
・Automating notifications of file creation and updates can improve work efficiency.
■Notes
・Please integrate Gmail and Dropbox with Yoom.
■Overview
This is a flow that sends an email via Gmail when a new file is created in Google Drive.
■Recommended for
1. Those who want to easily share tasks and information
・Sales department personnel responsible for managing numerical targets
・Personnel in charge of the corporate headquarters of companies with many branches
・Professionals such as social insurance labor consultants or tax accountants with advisory contracts
2. Those who use Gmail as their main communication tool
・Department heads using it for internal communication
・Sales assistants responsible for interactions with client companies
3. Those who want to reduce manual input and automate processes
・Owners of small and medium-sized enterprises aiming for business automation
・Administrative staff who want to enhance data accuracy
■Benefits of using this template
・Since an email is sent via Gmail when a new file is created in Google Drive, file integration can be performed quickly.
・You can check notifications from Gmail when a new file is created in Google Drive, which helps improve work efficiency.
■Notes
・Please integrate both Gmail and Google Drive with Yoom.
AI extracts key information from emails with specific labels, preventing important messages from being overlooked or mishandled.
■Overview
This is a flow where an email with a specific label in Gmail triggers the addition of an issue in GitHub.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between applications.
■Recommended for
■Benefits of using this template
With this flow, you can automatically extract necessary information using AI from emails with specific labels received in Gmail and register them as GitHub Issues.
By eliminating the effort of checking and transcribing emails, you can reduce working hours and prevent human errors, allowing team members to allocate more time to creative and high-value tasks.
Since the process from email reception to Issue registration is seamless, information sharing and follow-up among stakeholders can proceed smoothly.
■Overview
This is a flow where a ticket is created in Zendesk when an email with a specific label is received in Gmail.
With Yoom, you can easily achieve this flow without the need for programming, as it allows for seamless integration between applications.
■Recommended for
■Benefits of using this template
With this flow, you can automatically extract necessary information from emails with specific labels received in Gmail using AI and register them as tickets in Zendesk.
By eliminating the need for manual email verification and ticket creation, it is possible to reduce the workload of the support team and facilitate rapid information sharing.
Additionally, it helps mitigate the risk of human errors such as overlooking emails or missing ticket creation.
Support staff can be freed from routine tasks and focus on solving more complex problems and communicating with customers.
By automating the email sending process, it reduces the risk of sending emails to the wrong address or forgetting to send important emails.
■Overview
This is a flow that automatically sends follow-up emails via Gmail after a Zoom webinar ends.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who frequently host webinars on Zoom
・Those who want to ensure follow-up emails are sent to participants after a webinar but find manual work cumbersome
・Those who want to send follow-up emails to webinar participants quickly and efficiently
2. Those who use Gmail as their primary means of communication
・Those who use Gmail regularly and want to improve work efficiency by automating template emails
・Those who want to eliminate the hassle of sending individual emails to all participants
■Benefits of using this template
By automatically sending follow-up emails via Gmail after a Zoom webinar ends, you can follow up with participants quickly and effectively.
Using this automated flow eliminates the need for manual email sending tasks, improving work efficiency.
Additionally, ensuring that follow-up emails reach all participants prevents any follow-up omissions and enhances participant satisfaction.
Furthermore, conducting follow-ups with consistent email content can give a professional impression and contribute to improving your brand image.
■Overview
This flow retrieves customer information from Notion at a specified date and time and sends a template email via Gmail.
With Yoom, you can easily achieve this flow without the need for programming, as it allows for seamless integration between apps.
■Recommended for
■Benefits of using this template
By implementing this flow, template emails in Gmail will be automatically sent based on customer information managed in Notion and according to the specified schedule.
Automations include sending reminders based on contract renewal dates or deadlines, sending birthday greetings or coupons to individual customers, and campaign announcements based on purchased products or purchase frequency.
Manual information retrieval and email creation/sending are no longer necessary, preventing errors in recipient addresses and missed sends.
Additionally, using templated emails allows for consistent quality communication.
■Overview
Emails are sent at once to the addresses in the customer list within the Google Spreadsheet.
By using a process that repeats the same operation, you can change the company name and contact person for each customer and send the email.
Actual flowbot operation: https://youtu.be/dUv9YYx5wHo
■Notes
・The operation of repeating the same process used this time is available for team plans and above.
※Even with the free plan, a two-week trial of the paid plan can be conducted once. You can apply from the plan change option at the bottom left of the Yoom workspace (management screen), so please use this when verifying the features of the paid plan.
※What can be done with the free trial, how to start it, and points to note: https://intercom.help/yoom/ja/articles/9115350
Eliminate the manual work of organizing messages from Google Chat.
■Overview
This is a flow that stores messages posted on Google Chat into a Microsoft Excel database.
■Recommended for
1. Teams using both Google Chat and Microsoft Excel
・Those who want to automatically record discussions, decisions, and minutes from Google Chat into Microsoft Excel
・Those managing project progress and tasks using Google Chat and Microsoft Excel
・Those who want to reduce manual data entry and improve efficiency
2. Those who gather information on Google Chat and analyze data in Microsoft Excel
・Those who conduct surveys or gather opinions on Google Chat and want to automatically compile the results in Microsoft Excel
・Those who want to analyze and visualize collected data in Microsoft Excel
■Benefits of using this template
・You can freely set the notification space, Excel file, and content to be registered, allowing customization to meet individual needs.
・It eliminates the need to manually transfer Google Chat messages to Microsoft Excel, leading to significant time savings.
■Notes
・Please integrate both Google Chat and Microsoft Excel with Yoom.
・Integration with Google Chat is only possible with Google Workspace. For more details, please refer here. https://intercom.help/yoom/ja/articles/6647336
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
■Overview
This is a flow that registers messages posted on Google Chat as records in Salesforce.
■Recommended for
1. Sales teams and customer support teams using Salesforce
・Those who want to automatically record customer interactions and internal discussions on Google Chat in Salesforce
・Those who want to manage customer inquiries and feedback as cases or leads in Salesforce
・Those who want to reduce the manual effort of transferring information and improve operational efficiency
2. Salesforce administrators
・Those who want to strengthen the integration between Google Chat and Salesforce and make better use of Salesforce data
・Those who want to utilize Google Chat messages in Salesforce for data analysis and report creation
■Benefits of using this template
・It eliminates the need to manually transfer Google Chat messages to Salesforce, leading to significant time savings and improved operational efficiency.
・Recording interactions with customers in Salesforce makes it easier to refer to past histories, enabling more personalized responses.
■Notes
・Please integrate both Google Chat and Salesforce with Yoom.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to this link. https://intercom.help/yoom/ja/articles/6647336
・Salesforce is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are normally restricted.
■Overview
This is a flow to update the Google Sheets database with messages posted on Google Chat.
■Recommended for
1. Teams using both Google Chat and Google Sheets
・Those who want to automatically record discussions and decisions made on Google Chat in Google Sheets
・Those managing project progress and tasks using Google Chat and Google Sheets
・Those who want to reduce manual data entry and improve efficiency
2. Those collecting information on Google Chat and analyzing data on Google Sheets
・Those who want to conduct surveys and gather opinions on Google Chat and automatically compile the results in Sheets
・Those who want to visualize collected data in real-time to aid in analysis
■Benefits of using this template
・It eliminates the need to manually transcribe Google Chat messages into Google Sheets, significantly saving time.
・Since posts on Google Chat are reflected in Google Sheets in real-time, you can always keep track of the latest information.
■Notes
・Please link both Google Chat and Google Sheets with Yoom.
・Integration with Google Chat is only possible with Google Workspace. For more details, please refer here. https://intercom.help/yoom/ja/articles/6647336
This automation uses AI to transcribe and summarize content (such as meeting minutes) in Google Chat, making information sharing faster and efficient.
■Overview
This is a flow that transcribes audio from meeting data uploaded to the input form and notifies Google Chat.
Please upload meeting data such as recording data from Microsoft Teams or Zoom for use.
You can freely configure the notification destination and content in Google Chat.
■Notes
・Account linking with Google Chat and Yoom is required.
・Please upload files in formats such as MP4 or M4A.
・AI operations are features (operations) available only in the Team Plan and Success Plan. In the case of the Free Plan or Mini Plan, the operations of the configured flow bot will result in an error, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use restricted apps and AI features (operations).
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
■Overview
This flow transcribes and summarizes (into meeting minutes) audio data attached to the Yoom form using AI functionality and notifies Google Chat.
By simply posting audio data to the Yoom form, AI automatically transcribes the audio and further summarizes it (into meeting minutes) according to the specified format.
By notifying Google Chat of the meeting minutes content, you can share meeting details and other minutes with your team just by posting to the Yoom form.
■Notes
・Please integrate Google Chat with Yoom.
・AI operations are functions (operations) available only in the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations set in the flow bot will result in an error, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use restricted apps and AI functions (operations).
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
■Overview
This flow involves transcribing and summarizing new audio data submitted to the Yoom form to create meeting minutes and notifying Google Chat.
With AI functionality, you can consistently transcribe and summarize audio, significantly reducing the workload of manual note-taking and minute creation.
■Notes
・Please integrate Google Chat with Yoom.
・AI functionality is available with the Team Plan or higher.
・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. Please utilize this for testing AI functionality.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
By automatically generating responses with Dify for inquiry emails received in Gmail and sharing the team via Google Chat, you can reduce the manual work required for customer support teams. Once the response is in Google Chat, the team can quickly review and make adjustments before sending it. This process speeds up response time, especially in situations that require a quick reply.
Using Dify to automatically generate responses to Gmail inquiries helps minimize common human errors, such as typos or missing details. Since Dify creates the responses based on preset templates and rules, the reply quality remains consistent regardless of who handles the inquiry. For example, when responding to detailed questions about a product, using Dify ensures that accurate and consistent information is provided quickly, even if different team members are replying.
Integrating Gmail, Dify, and Google Chat automates the response creation and notification process, freeing up time for the team to focus on other tasks or customer interactions. This is effective during busy periods, such as a new product launch, when inquiry volumes are high. By automating responses, your team can maintain operational efficiency even when resources are limited, improving overall productivity.
In this article, we showed you how to streamline email responses by integrating Gmail with Dify and Google Chat. We focused on automating the process of generating responses for inquiry emails received in Gmail.
By implementing this automation, you can significantly reduce response time while maintaining high-quality replies. This is especially useful during periods with high inquiry volumes or when resources are limited, allowing for quick and accurate responses without manual effort.
Best of all, no technical expertise is needed, and anyone can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
