How to integrate Gmail, Dify, and Google Chat to automatically generate response content in Dify when an email is received in Gmail and notify it in Google Chat.

When using multiple tools in daily operations, tasks tend to become complicated.
Especially in customer support teams, there are many instances where they have to switch between customer response systems, search windows, and internal chats, which can lead to longer response times.
This article explains how to automatically generate responses to inquiry emails received in Gmail using Dify and notify the inquiry content and response proposal to Google Chat.
By implementing this system, it is expected to greatly contribute to improving the work efficiency of those who handle many emails in Gmail every day.
App integration can be easily implemented without programming, so please give it a try.

Recommended for

Customer support representatives who regularly use Gmail, Dify, and Google Chat and want to integrate them to reduce the hassle of customer support
Quality management personnel who want to reduce human errors in inquiry responses and maintain consistent response quality
Team leaders looking for efficient ways to handle inquiries during busy periods
Internal IT personnel who want to integrate multiple IT tools and automate business processes to improve efficiency

Benefits and Examples of Integrating Gmail, Dify, and Google Chat

Benefit 1. Reduction of Response Time and Effort

By automatically creating response content with Dify for inquiry emails received in Gmail and notifying them to Google Chat, the manual work of customer support representatives can be reduced.
Furthermore, since the created response content is notified to Google Chat, the representative can simply review and make corrections before replying.
This can shorten response times in situations where quick responses are required, leading to improved customer satisfaction.
For example, by responding quickly to sudden inquiries or emails from important clients, it is expected to strengthen trust relationships.

Benefit 2. Reduction of Human Errors and Consistency in Response Quality

By using Dify to automatically generate response content for Gmail inquiries, human errors such as typos and omissions that often occur when representatives manually create responses can be reduced.
Additionally, since Dify creates responses based on pre-set templates and rules, a certain quality can be maintained regardless of which representative handles the inquiry.
This is particularly effective for support teams with multiple representatives handling inquiries or when dealing with complex issues.
For example, even for detailed inquiries about product specifications, it is expected to provide accurate information quickly.

Benefit 3. Business Efficiency and Resource Optimization

By automating response creation and notifications through the integration of Gmail, Dify, and Google Chat, the working hours of representatives can be reduced.
As a result, the freed-up time can be allocated to other important tasks or customer support. This is especially beneficial when handling a large number of inquiries or during busy periods when staff are short.
For example, even when inquiries flood in during a new product release, using app integration can improve the overall productivity of the organization.
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Now, let's explain how to use the no-code tool Yoom to automatically create responses to inquiry emails received in Gmail with Dify and notify them to Google Chat.

What is Yoom?

Yoom is a next-generation automation tool designed for those who want to streamline their daily administrative tasks and improve work efficiency! API integrations can be challenging for non-engineers, but Yoom eliminates the need for technical expertise or complex coding, allowing you to manage apps intuitively in one place with ease.

Sign Up for Yoom Here – Quick and Easy in Just 30 Seconds!

How to Automatically Create Responses to Inquiry Emails Received in Gmail with Dify and Notify Them to Google Chat

It is possible to achieve this by receiving inquiry emails in Gmail using Gmail's API and automatically generating responses with Dify using Dify's API.
Additionally, by using the API provided by Google Chat, you can also notify Google Chat of the inquiry content and the automatically generated response content.
Generally, programming knowledge is required to achieve this, but with the no-code tool Yoom, it can be easily achieved without programming knowledge.
We will create it through the following major processes.

Integrate Gmail, Dify, and Google Chat with My Apps
Copy the template
Set triggers in Gmail and set actions in Dify and Google Chat
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in, and if you are not registered, please register for free and then proceed with the setup.

Step 1. Connect Gmail, Dify, and Google Chat to My Apps

First, connect Gmail, Dify, and Google Chat to My Apps.
After logging into Yoom, click on "My Apps" on the left side of the screen, search for Gmail from "+ New Connection," and click on it.

Click on "Sign in with Google."

Select the account you want to use or sign in with a different account.

When "Sign in to Yoom" appears, click "Next."

On the next page, grant access.
Click the checkbox under "Select the information Yoom can access" and click "Continue" at the bottom right of the screen.
This completes the Gmail My Apps connection.

Next, search for Dify.

For detailed instructions on connecting Dify to My Apps, please check here.
Set any name you like for "Account Name."
Set the API key issued by Dify for "Access Token."
Once all settings are complete, click "Add" to complete the Dify My Apps connection.

Next, search for Google Chat.
* Connection with Google Chat is only possible with Google Workspace. For details, please refer to here.
* If two apps appear in the search results, click on Google Chat (OAuth).

Next, click on "Sign in with Google."

Enter "Client ID" and "Client Secret" and click "Register."
* The connection with Google Chat (OAuth) is explained here.
This completes the Google Chat My Apps registration.

Next, let's copy the Flowbot template. Log in to Yoom and click "Try it" on the banner.

When the message "Template has been copied!" appears, click "OK" to complete the copy.

Step 2. Set up Gmail Trigger

Next, set up the Gmail trigger.
Click "When receiving an email with a specific label".

Next, check the "Account information to integrate with Gmail".
You can freely edit the title, but do not change the trigger action, and click "Next".

Set up the API connection.
The "Trigger interval" can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
*Please note that the shortest trigger interval varies depending on the plan.
For "Label", click the field and select a label from the displayed options.
Once the setup is complete, click "Test" and check if the email details are displayed in the output.
If the email information is displayed correctly, click "Save".

Step 3. Set up Dify Action

Next, set up the Dify action. Click "Send chat message".

Edit the title as desired and verify the account information, then click "Next".

Set the message content to be sent to Dify.
For "query", click the field and select 'Body', which is the inquiry content, from the displayed options.
For "user", enter a half-width numeric value (any identifier) as indicated in the annotation.
Once the setup is complete, click "Test" and check if the information is displayed correctly in the output.
If there are no issues, click "Save".

Step 4. Set up Google Chat Action

Next, set up the Google Chat action.
Click "Send message".

Edit the title as desired and verify the account information, then click "Next".

For "Space resource name", click the field and select a space from the options, or refer to the annotation to quote the resource name from the Google Chat URL.
The "Message content" can be edited as desired. This time, we set a message including the email subject, body, and Dify's response content.
Once the setup is complete, click "Test" to check if the message is sent to Google Chat.
Once you confirm the message has been sent, click "Save".

Click "Turn on Trigger" to complete the flow setup.
Now, when an inquiry email is received in Gmail, the response content will be automatically created in Dify and a notification will be sent to Google Chat.

Other Automation Examples Using Dify

There are many other examples of automation using Dify at Yoom, so here are a few to introduce.

1. When there is an inquiry in HubSpot, create a response with Dify and notify Slack

When an inquiry occurs in HubSpot, Dify automatically generates a response and notifies Slack of the content. This creates an environment where the sales and support teams can quickly respond to inquiries.

2. When there is an inquiry in HubSpot, create a response with Dify and notify Microsoft Teams

When there is an inquiry in HubSpot, Dify creates a response and notifies Microsoft Teams of its content. This allows for smooth customer support by leveraging Microsoft Teams' collaboration features across the entire team.

3. Automatically generate and respond with Dify's chatbot when a message is posted on Slack

When a message is posted on Slack, Dify's chatbot automatically generates a response and replies. This streamlines handling of frequently asked questions and is expected to speed up customer support.

Summary

In this article, we introduced a method to improve email handling efficiency by integrating Gmail with Dify and Google Chat.
By implementing this system, it is expected that the automation of response creation and notifications, which were previously done manually, will reduce response time while maintaining quality.
Especially during periods with a high volume of inquiries or when time and human resources are limited, quick and accurate responses can be expected.

Yoom's app integration can be easily implemented without programming. Take this opportunity to experience work efficiency improvement through automation.