How to integrate Google Business Profile with Slack to automatically notify reviews from Google Business Profile in Slack

When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time.
Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.

In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!

By using no-code tools, you can easily set up automation between Gmail and Dropbox.
You can start using it right away, so be sure to give it a try!

Recommended for

Those who want to automatically upload files attached to Gmail to Dropbox
Those who want to integrate Gmail and Dropbox to facilitate smooth file sharing within the team
Those who want to prevent the loss of attachments and ensure proper document storage

For those who want to try it immediately

In this article, we will introduce the integration method using the no-code tool "Yoom".

No complicated settings or operations are required, and even non-engineers can easily achieve it.

You can start right away using the template below, so please give it a try!

Reviews on Google Business Profile are a crucial factor that can influence a company's reputation. Positive reviews contribute to acquiring new customers, while neglecting negative reviews can lead to a decline in trust and customer attrition. Therefore, a prompt and appropriate response to reviews is essential for improving customer satisfaction and protecting the company's image.
As a solution to these challenges, we introduce a method to automatically notify Slack when a review is posted. By keeping track of review information in real-time, the entire team can respond quickly, strengthening customer relationships and improving operational efficiency. This article will explain the specific setup methods and the benefits of utilizing them in detail.

Recommended for

The content we introduce this time is recommended for the following people!
‍
・Those who are utilizing both Google Business Profile and Slack
・Those who want to facilitate information sharing with each department and strengthen collaboration between teams
・Those considering whether they can streamline operations by integrating Google Business Profile and Slack

Benefits and Examples of Integrating Google Business Profile with Slack

Benefit 1: Quickly Catch Reviews and Use Them for Problem Solving

In store operations, customer reviews can be said to be an important factor in management decision-making. If you are managing reviews using Google Business Profile, trying to check only on Google Business Profile requires accessing it each time, and it tends to be a situation where only specific personnel check irregularly.
In this state, there is a possibility that sharing review information will be delayed.
By integrating Google Business Profile with Slack, you can build a method where reviews are automatically notified to Slack when posted.

For example, when negative reviews with one or two stars are posted, they are immediately shared with the team, allowing for a speedy response. This enables appropriate follow-up before the problem escalates, ensuring that you do not miss the chance to resolve customer dissatisfaction. Additionally, positive reviews are also shared immediately, allowing for a speedy response of gratitude to customers, which can improve the image.

Benefit 2: Easy Information Sharing Within the Team

By notifying Slack of review content, not only the person in charge but the entire team can smoothly share information. This leads to active exchanges of opinions among stakeholders and quick decision-making on countermeasures.
Also, when using only Google Business Profile, you can reduce the burden of accessing it each time and the hassle of only specific personnel checking irregularly. Especially in projects where multiple departments collaborate, centralizing information helps in efficient operation.

For example, if there is a review pointing out "slow response," by utilizing Slack notifications, each department such as customer support, store management, and marketing can grasp the situation in real-time and collaborate quickly. While the support team handles customer responses, the management department investigates the cause, and the marketing department devises measures to prevent recurrence, improving overall response capabilities is expected.

Benefit 3: Easily Understand Customer Needs

When integrating Google Business Profile with Slack, you can flexibly set up notifications using Yoom, such as notifying only reviews containing specific keywords (e.g., "dissatisfaction," "complaint"). This allows you to aggregate reviews within Slack and regularly analyze the content to understand improvement points and needs based on customer feedback.

For example, by setting up notifications for only specific keywords like "slow response" or "out of stock," you can immediately grasp problem trends. This enables you to quickly execute specific improvement measures such as reviewing staff allocation or strengthening inventory management. Additionally, by regularly analyzing reviews, you can understand customer needs such as "enhancing product assortment" or "extending business hours," and reflect them in new initiatives, which can improve customer satisfaction.

How to Create a Google Business Profile and Slack Integration Flow

From here, let's set up the integration flow of Google Business Profile and Slack using Yoom. The flow this time is 'When a review is posted on Google Business Profile, notify Slack.'

・Integrate Yoom with Google Business Profile and Slack into My Apps
・Copy the template
・Set up notifications in Slack when reviews are posted or updated on Google Business Profile
・Turn on the trigger to activate

Proceed with the setup process as outlined above. You can complete the setup without programming knowledge, so let's start preparing.

[What is Yoom]

‍

Step 1: Register Google Business Profile and Slack in My Apps

Before setting up the integration, let's connect Yoom, Google Business Profile, and Slack to My Apps.

After logging into Yoom, click "+ New Connection" from "My Apps" in the left menu.

Connect Yoom with Google Business Profile and Slack to My Apps.

‍

When the "New App Connection" window appears, search for each app name and proceed with the input according to the displayed content.

Google Business Profile My App Integration

For Google Business Profile My App integration, you need to allow all permissions to Google Business Profile during authentication.
Click "Sign in with Google" to complete the Google Business Profile My App integration!

‍

Slack My App Integration

For Slack My App integration, when using Yoom as an app, you need to set the destination channel. Select the channel from the dropdown and click "Allow". Once logged in, the Slack My App integration is complete!

‍

Step 2: Copy the Template

Next, copy the template to My Project and create a flow bot.
Copy the flow bot template from below

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the page you are redirected to
3. Register for Yoom
※ If you have already completed registration, the login screen will be displayed, so please log in.
‍

The following screen will be displayed, so please check the "Title" and "Description".

If you want to make changes, you can do so below.

To set up from Google Business Profile, please click "When a review is posted".

‍

Step 3: Set up notifications to Slack when reviews are posted or updated on Google Business Profile

‍

The initial setup is to create a connection method that notifies you when a review is posted.

On the first page, the account information of the Google Business Profile that has been linked with My Apps is reflected.

‍

Once you have confirmed the account information, modify the title if necessary and proceed to the next step.

Next, test the app trigger.

‍

■ Notes

・The activation interval for Yoom's app trigger can be selected from intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, and 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.

In the confirmation test, select the account ID and location ID, and click "Test".

If the test is successful, it means the connection is correct.

‍

Once the test is successful, click "Next".

When the test is successful, the input values will be reflected.

Once confirmed up to this point, the app trigger setup is complete, so click "Save".

‍

‍

Next is the "Setting for sending notifications to Slack".

On the first page, as with the previous app trigger setup, confirm the account information and modify the action if necessary.

‍

‍

Set it up so that when the trigger is activated, a notification is sent to Slack.
Once you have confirmed the account information, modify the title if necessary and proceed to the next step.
Next, test the app integration.

Click the blank space of "Slack destination channel ID" and select from the candidates within it. Then, enter the "Message". Once the input is complete, click "Test" to confirm the connection.

‍

‍

Once the test is successful, click "Save".

When the test is successful, a message will be delivered to the specified Slack channel.

‍

Step 4: Turn on the trigger to activate

Once confirmed up to this point, the integration setup with the app is complete.

If a popup like the one below is displayed, all settings are complete.

By turning on the trigger, the flow will be executed.

‍

The flow bot template used this time
Notify Slack when a review is posted on Google Business Profile

Other Automation Examples Using Google Business Profile

‍

1. Add a Record to kintone When a Review is Posted on Google Business Profile

This is a template that automatically adds a record to kintone when a review is posted. It eliminates the need for manual checks and data integration each time, allowing for quicker analysis of reviews and service improvements.

2. Add reviews posted on Google Business Profile to Microsoft Excel

This is a template that automatically adds reviews posted on Google Business Profile to Microsoft Excel. Reviews are automatically added to the Microsoft Excel database, eliminating the need for manual input and helping to improve work efficiency.

3. Add Reviews to Notion When Posted on Google Business Profile

This is a template that automatically adds reviews to Notion when they are posted on Google Business Profile. By adding reviews to Notion, data is automatically registered, allowing you to quickly proceed with analysis tasks using the latest information. Additionally, it helps organize information that is distributed across teams, leading to the simplification of complex processes, increased productivity, and improved operational efficiency.

Summary

Integrating Google Business Profile with Slack enhances the speed and efficiency of handling reviews. In particular, prompt problem resolution and smooth information sharing are crucial elements that enhance a company's reliability. By utilizing Yoom, these processes can be automated, significantly improving operational efficiency. Consider implementing it at this opportunity.