How to integrate Google Business Profile with Google Chat to automatically notify reviews in real-time
How to Integrate Applications
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2025-04-16
How to integrate Google Business Profile with Google Chat to automatically notify reviews in real-time
k.hieda
When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time. Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.
In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!
By using no-code tools, you can easily set up automation between Gmail and Dropbox. You can start using it right away, so be sure to give it a try!
Recommended for
Those who want to automatically upload files attached to Gmail to Dropbox
Those who want to integrate Gmail and Dropbox to facilitate smooth file sharing within the team
Those who want to prevent the loss of attachments and ensure proper document storage
For those who want to try it immediately
In this article, we will introduce the integration method using the no-code tool "Yoom".
No complicated settings or operations are required, and even non-engineers can easily achieve it.
You can start right away using the template below, so please give it a try!
Google Business Profile is gaining interest from many business owners for review management because store information is displayed in Google Maps search results. However, it is difficult to constantly monitor reviews in daily operations, and you may miss timely checks on valuable posts. By automatically notifying Google Chat, a Google service, of review content, you can prevent such oversights. With our Flowbot, you can achieve this integration without programming. We will explain the simple setup method, so please read to the end.
Recommended for
The Flowbot we introduce this time is perfect for the following people:
Those utilizing Google Business Profile
Customer support (those who feel challenges in quick customer response)
Digital marketers (those who want to efficiently obtain feedback on strategies)
Product managers (those who want to improve service quality by referring to reviews)
3 Benefits and Examples of Automating Notifications from Google Business Profile Posts to Google Chat
We considered how this automation can be helpful from the perspectives of customer support teams, digital marketers, and product managers.
1. Share Information with the Team and Enhance Responsiveness
It is challenging to constantly check reviews posted on Google Business Profile. This Flowbot regularly activates and notifies and accumulates review information in any Google Chat space. Since Google Chat allows smooth information sharing within the team, you can check and respond to notified reviews in a timely manner. This way, review history is centralized, allowing the customer support team to check necessary information collectively. Furthermore, since the entire team can share information, follow-ups become quicker and are reflected in interactions with customers.
2. Automatically Receive and Efficiently Utilize Feedback on Strategies
For marketers, knowing how implemented strategies resonate with customers is crucial. Increasing reviews enhances the business's presence on Google Maps and strengthens the impression of being a popular store. With Flowbot, you can automatically receive review feedback on Google Chat. You can grasp how strategies are reflected without effort and efficiently check feedback. This allows you to quickly move to the next action.
3. Easily Refer to Past Review History and Use It for Service Improvement
Since reviews are regularly notified and accumulated in Google Chat, you can centralize and save long-term customer opinions. Reviews on Google Business Profile may be deleted at the user's discretion, but data notified to Google Chat by this Flowbot can be easily referenced and utilized for product or service improvement plans. Product managers can use review data as a reliable information source to enhance service quality.
From here, we will explain the automation setup method of "notifying Google Chat when a review is posted on Google Business Profile" using Yoom's Flowbot template.
Integration Process
Register My App with Yoom (Google Business Profile and Google Chat)
Copy the template
Set up app triggers and app integration
Turn on the trigger button and confirm integration operation
[About Yoom]
How to Create an Integration Flow to Notify Google Chat When a Message is Received on Google Business Profile
Items to Prepare in Advance
We have listed the items needed for the integration work.
Google Business Profile
Login information (email address and password)
Account ID to obtain reviews
Location ID
Similarly, click the edit field to select from candidates, or select the business profile settings from the three-dot icon of "Your business listed on Google."
You can obtain the profile ID by proceeding to detailed settings.
The top business profile ID becomes the location ID. Copy it and paste the sequence of numbers following locations/ to complete the location ID input.
Google Chat
Since the integration of Google Chat and Yoom can only be performed by those with administrator privileges on Google Cloud Platform, please request the administrator to integrate Yoom and Google Chat.
Here, we will set up the registration of app information to Yoom. Log in to Yoom's workspace and click + New Connection within the My Apps screen.
A list of apps that can be connected with Yoom will be displayed. Select the app to connect from the search window and proceed with My App registration.
Google Business Profile
Click on the app name that hit the search results.
Click Sign in with Google and select the Google account to integrate or proceed to login. On the next screen, enter the email address and password for integration.
Once logged in, proceed to grant permissions.
The screen will switch to allow access from Yoom. Click Select a page and choose the page to allow access (the page containing the database used for integration is required), then click the Allow button. This completes the My App registration for Google Business Profile.
Google Chat
Select Google Chat (OAuth) from the search results.
Click Sign in with Google and select the Google account to integrate.
Enter the information obtained from Google Cloud Platform in each field and click the Add button.
This completes the My App registration for Google Chat.
Step 2: Copy Yoom's Flowbot Template to My Project
Click this banner.
The template will be copied to My Project. You can access My Project from the left menu bar.
Step 3: App Trigger "When a Review is Posted"
Click on the first step of the template.
Extract the items that can be retrieved from Google Business Profile.
(1/2) Select Linked Account and Action
The items displayed here are already pre-configured.
App Trigger Title
App
Account information linked with Google Business Profile
Trigger Action
→ Click Next
(2/2) Select Linked Account and Action
Trigger Interval
You can choose from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Account ID
Click the edit field to open a dropdown. The ID corresponding to the business account will be picked from the linked accounts. Selecting the relevant account will quote the ID.
Location ID
Similarly, click the edit field to display candidates.
Alternatively, the sequence of numbers from the pre-obtained business profile ID becomes the Location ID. Enter the sequence after locations/ to complete the setup.
→ Click Test → Success. In addition to the review content, you can also obtain the poster's name and star rating.
→ Click Save
Step 4: Integrate with App "Notify Google Chat"
Next, click on the second step of the template.
In this step, set the notification content for Google Chat.
(1/2) Select Linked Account and Action
These items are pre-configured.
App Trigger Title
App
Account information linked with Google Chat
Trigger Action
→ Click Next.
(2/2) Detailed Settings for Database Operations
Space Resource Name
Click the edit field to open a dropdown, displaying the names of spaces already linked with Google Chat. Selecting a space name will quote the ID.
Message Content
Create a template for the message to be sent. Click the edit field to open a dropdown, displaying the output extracted in the previous step. Selecting the content to be sent to Google Chat will automatically quote the embedded code. Entering the item name before the quoted code makes it easier to understand.
→ Click Test. → Success
→ Click Save. This is the end of the settings for this flow.
Step: Turn ON the App Trigger
Once all steps are configured, a completion screen will be displayed.
Turn ON the Trigger to activate the flow bot. You can switch the toggle in the upper left of the template.
<span class="mark-yellow">You have configured the flow bot without programming.</span> Here is the template used this time.
Make the Most of It! 3 Ways to Automate with Google Business Profile
Google Business Profile can be integrated with apps other than Google Chat to leverage automation.
1. Automatically Add Reviews to Microsoft Excel to Streamline Data Management
This flow automatically adds customer reviews to Microsoft Excel, creating a database. Data is accumulated without manual work, eliminating the need for manual entry of reviews. It aids in analysis and service improvement, enabling high-quality responses.
2. Automatically Notify and Share Reviews on Chatwork
When a review is posted on your Google Business Profile, it is automatically notified on Chatwork. This streamlines the review-checking process and facilitates smooth information sharing within the team.
3. Share Reviews on Microsoft Teams for Prompt Response
When a review is posted, an automatic notification is sent to Microsoft Teams. This ensures that the entire team is immediately aware of the content, preventing any oversight in response. Quick information sharing helps build trust and enhance customer satisfaction.
Summary
By utilizing the flowbot introduced this time, you can achieve integration between Google Business Profile and Google Chat without the need for programming. Automatic notifications of reviews will improve the speed of confirmation and response, enhancing the quality of customer service. For marketing teams, it also provides centralized data that allows for quick feedback on initiatives, which can be used for future strategies.
<span class="mark-yellow">Please consider implementing this automation to streamline operations and enhance customer satisfaction.</span> For more details, please check the banner below.
Well, see you again!
The person who wrote this article
k.hieda
10 years as a web planner and director. When I worked for a web production company, my main focus was on proposing modifications and operation plans to clients and proceeding with production. I'm currently a parallel worker. We produce blogs in Yoom's content division, and receive external public relations projects for companies in our individual business. Since we are starting a private lodging, we aim to thoroughly improve the efficiency of routine work!
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