How to integrate Intercom with GitHub to add conversation information as a task in GitHub when a new conversation is created in Intercom

When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time.
Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.

In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!

By using no-code tools, you can easily set up automation between Gmail and Dropbox.
You can start using it right away, so be sure to give it a try!

Recommended for

• Those who want to automatically upload files attached to Gmail to Dropbox
• Those who want to integrate Gmail and Dropbox to facilitate smooth file sharing within the team
• Those who want to prevent the loss of attachments and ensure proper document storage

For those who want to try it immediately

In this article, we will introduce the integration method using the no-code tool "Yoom".

No complicated settings or operations are required, and even non-engineers can easily achieve it.

You can start right away using the template below, so please give it a try!

Information obtained from customers is very important for growing a service.
For example, "This feature is difficult to use, so please improve it" or "I usually do this kind of work, so please add it as a new feature."
Customer feedback like the above should be captured as improvement proposals for the service as soon as possible and managed without any omissions.
This article explains the flow of automatically adding conversation information created in Intercom to GitHub as tasks!
It is recommended for those who want to make the most of customer feedback to improve their service!
Please refer to the following steps and try automatic integration with Yoom.

Benefits of Integrating Intercom and GitHub

Benefit 1: Streamlining the Development Process

You want to share important insights obtained while responding to inquiries not only with specific teams but also with other teams.
However, manually adding conversation information from Intercom to GitHub each time is a hassle.
By using the integration described in this article, conversations in Intercom are automatically added to GitHub, allowing feedback and requests from customers to be quickly shared with the development team.
This enables developers to immediately identify issues that need attention and quickly start working on fixes.
Streamlining the entire process from capturing customer feedback to reflecting it in the service leads to improved customer experience.
As a result, a reduction in churn rate and an increase in sales can be expected.

Benefit 2: Avoiding Human Errors

The more manual work there is, the greater the risk of human error, which can hinder operations.
For example, if there is incomplete information, it may be difficult to grasp the accurate situation, increasing the effort to refer back to the original conversation history.
Alternatively, if there is an omission in adding information, important information might be missed, leading to a loss of growth opportunities for the service.
Automating input tasks minimizes the risk of human error, reducing unnecessary effort and preventing opportunity loss.

[What is Yoom]

Intercom and GitHub Integration Flow

Now, let's introduce how to actually integrate Intercom and GitHub.
The flow introduced this time is "When a new conversation is created in Intercom, add the conversation information to GitHub as a task."
The specific integration steps are as follows.

1. Set up an app trigger in Intercom
2. Create an issue in GitHub

Yoom provides the above two steps as a template.
You can create a flow bot more easily than creating from scratch, so first click the "Try it" button on the banner below to copy the template!
Once the copy is complete, you can operate it from "My Projects" in the sidebar.