How to link your LINE Official Account with Gmail to receive notifications in Gmail when a new message is received on your LINE Official Account

Step 1: Register My Apps for LINE Official Account and Gmail

To connect your LINE Official Account and Gmail to Yoom, let's register My Apps.
By completing the My Apps registration first, you can set up automation smoothly.

First, let's register My Apps for the LINE Official Account.
Start by accessing the My Apps menu on the left side of the Yoom screen and click the "New Connection" button on the right side of the screen.

Enter "LINE Official Account" in the search box, and when the icon appears, click on it.

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Log in to your LINE Official Account on the screen below, and the LINE Official Account will be added to My Apps. This completes the registration.
For detailed setup instructions, please click on the red-framed section below.

Similarly, let's register Gmail.

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Click the "New Connection" button on the Yoom screen as before.

Enter "Gmail" in the search box, and when the icon appears, click on it.
Click on the red-framed section on the screen below to log in, and the Gmail app registration will be complete.

Step 2: Copy the Template

Once My Apps are registered, next, copy the template.
Click "Try it" displayed to the right of the bar that says "When a new message is received on the LINE Official Account, notify via Gmail" below.

Click to complete the template copy.
If this doesn't work, you might not be logged into Yoom.

If you haven't used Yoom yet, please register for free here.
If you are already using Yoom, please log in.

Step 3: Set the Trigger

Next, set the trigger for the LINE official account.
First, click the red frame part on the screen below.

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On the screen displayed here, no operation is required.
Check the contents and click the "Next" button.

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Next, set up the "Webhook Event Reception".

First, go to "Settings > Messaging API" in the management screen of the LINE official account, and set the URL in the red frame part of the screen below in the "Webhook URL" section.
Next, send a webhook event or execute a trigger event, and click the "Test" button at the bottom of the Yoom screen.

Once it says "Test Complete", this step is complete. Click
"Save" to proceed to the next step.

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Step 4: Set Up Gmail

Next, set up Gmail.
First, click the red frame part on the screen below.

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On the screen displayed here, no operation is required.
Check the contents and proceed to the next step.

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Next, write the "Email Content".
First, enter the basic information on the screen below as desired.

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For the "Body", create it by combining the "Information Obtained in the Previous Step" and "Optional Text" from the selection menu as shown on the screen below.
Once completed, click "Next" to proceed to the next step.

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Next, check the sending content on the screen below.

Once confirmed, click the blue "Test" button, and once it says "Test Complete", this step is complete. Click
"Save" to proceed to the next step.

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Finally, click "Turn On Trigger" on the screen below.
This completes all the steps.

Examples of Automation Using Other LINE Official Accounts

There are many examples of automation using LINE official accounts on Yoom, so here are a few to introduce.

1. Template for Notifying Discord When a Message is Received from a User on a LINE Official Account

Integrating LINE official accounts with Discord can contribute to improving customer satisfaction by streamlining and speeding up customer support. It is also expected to support business growth from various perspectives, such as streamlining marketing activities, analyzing customer feedback, and automating operations.

2. Template for notifying Chatwork when a message is received from a user on the LINE Official Account

By implementing this flow, notifications will be automatically sent to Slack the moment a message is received on the LINE Official Account. This allows the person in charge to check messages from customers on Chatwork without missing any, enabling more accurate customer support.

3. Template for Retrieving the Latest Delivery Count from the LINE Official Account Daily and Adding it to Microsoft Excel

This flow allows you to retrieve the latest delivery count from the LINE Official Account daily and add it to Microsoft Excel. By accumulating the delivery count from the LINE Official Account in Microsoft Excel, you can analyze the delivery count and frequency, which can be useful for improving marketing strategies.

Benefits and Examples of Integrating LINE Official Account with Gmail

Benefit 1: Ensuring No Missed Customer Interactions

When receiving a large number of messages on a LINE Official Account, manually managing these messages poses a risk of missing customer interactions. By integrating LINE Official Account with Gmail, these tasks can be automated. For example, a small business owner can check customer messages while on the go and contact the relevant person if necessary. This helps in maintaining smooth communication with customers and ultimately leads to increased operational efficiency.

Benefit 2: Efficient Task Management within the Team

Managing tasks can become complicated when exchanging messages internally and externally using multiple tools. These challenges can be addressed by integrating LINE Official Account with Gmail. For instance, if a team is using an email management tool, it becomes easier to assign new messages as shared tasks. This automation contributes to improving the overall productivity of the team, especially during busy periods.

Benefit 3: Enhancing Sales Activity Efficiency

By ensuring that inquiries received through the LINE Official Account are notified via Gmail without fail, the sales team can conduct their activities more efficiently. Such measures are achievable through integrating LINE Official Account with Gmail. For example, it becomes possible to respond promptly when a new customer shows interest, thereby creating a system that does not miss business opportunities. This automation is expected to enhance the efficiency of sales activities.

Conclusion

Above, we introduced how to receive notifications in Gmail when a new message is received on a LINE Official Account.

Many companies use LINE Official Accounts to communicate more efficiently with customers. However, manually managing customers and messages carries the risk of missing customer interactions and requires time and effort.

These challenges can be addressed by integrating LINE Official Account with Gmail. This integration is expected to offer benefits such as ensuring no missed customer interactions, efficient task management within the team, and enhanced sales activity efficiency.

Please try it out using this article as a reference.