How to integrate Mazrica with Zendesk to automatically create Zendesk tickets triggered by Mazrica actions

By using the above template, you can easily automate.
※A Yoom account is required. >> Register here
Just press "Try it" to complete the copy!

If a popup like the one below appears, the template copy has been successful.
Let's proceed with the actual settings!

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Step 1: Integrate Mazrica and Zendesk with My Apps

First, as preparation, integrate Yoom with the app.

After logging into Yoom, select "My Apps" from the left menu.

After the screen transition, please press "+ New Connection".

Enter the name of the app you want to integrate in the search box, and follow the on-screen instructions to log in or sign in to complete the integration.
This time, we will register "Mazrica" and "Zendesk".
Once registration is complete, icons will be displayed in the My Apps list.

• For details on how to register Zendesk with My Apps, clickhere

Next, copy the template to My Project and create a flow bot.
If you haven't copied it yet, please copy the flow bot template from below.

1. Hover over the banner and click "View Details"
2. Click "Try this template" on the redirected page
3. Register for Yoom
※ If you have already completed registration, the login screen will be displayed, so please log in.

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Step 2: When a new project action is registered in Mazrica (App Trigger)

First, let's set up the app trigger.
Click on the "When a new project action is registered" enclosed in a red frame.
Enter the account information to be linked and press "Next".

When the screen transitions, it will look like the following.
You can select the trigger activation interval at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, 60 minutes.
※ Please note that the shortest activation interval varies depending on the plan.

In this example, it is set to operate at "5 minutes".
Try customizing it to suit your environment!

If you scroll down, you should see the output displayed.
It can be used in the subsequent Rakuten Zendesk settings, but you can skip it here as we won't be setting it.
Press "Save" to return to the initial screen.

Step 3: Create a Zendesk Ticket

【Notes】

• Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you have set will result in an error, so please be careful.
• Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. You can use apps that are subject to restrictions during the free trial.

Next, proceed with the settings for "Create a Zendesk Ticket".
Enter the account information to be linked and press "Next".

There is a note at the bottom of the input field, so you can easily set it up by checking it as you proceed.
※ You can select the output by clicking on the input field.

Since we want to automatically reflect information from Mazrica, we will use the output here.
As an example, I set the content I want to display in "Subject" and "Details" using the output.

Try customizing the necessary information to suit your environment!

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Once the input is complete, scroll down to check the detailed settings.
※ Here, you can set errors and intervals.

Press "Save" and the following popup will be displayed.
Press "Turn Trigger ON", and if the trigger at the top of the initial screen looks like the image, it's OK!

This completes the setup for "Add to Zendesk when a project action is registered in Mazrica".

Well done!

Other Automation Examples Using Mazrica and Zendesk

There are many other examples of automation using Mazrica and Zendesk in Yoom, so here are a few introductions.

① This is a flow that notifies Slack when a contact is registered in Mazrica. It is recommended for those who use Slack as a communication tool.

② This is a flow where tasks registered in Backlog are also added to Zendesk. It seems to facilitate smooth project work.

Summary

In this article, we introduced how to automatically add project actions by integrating Mazrica with Zendesk. With this integration, the information registered in Mazrica is automatically reflected in Zendesk, eliminating the need for manual data entry and preventing human errors. Automation enables quick customer response, which is a significant advantage as the support team can immediately move to action. By utilizing Yoom, you can easily integrate apps without programming knowledge, so refer to this article to try integrating Mazrica and Zendesk to improve work efficiency!

Yoom can also integrate with various other apps, so check the list of templates below to find integration methods that will benefit your work.

＞＞Template List